Management Discussion and Analysis

digi.com berhadannual report 2018
connecting
you to
what
matters
most

malaysia’s
largest
networkeBitDa margin DiViDenD Payout
46% rm1.52Bil
serVice reVenue
rm5.92
billionProfit after tax
rm1.48
billion
89% 4g lte coVerage
65% 4g lte-a coVerage
8,400Km Fibre netWorK
11.7
million
customers
9.2
million
internet customers
7.9
million4G LTE customers
#1 net
Promoter score
#1 telcoBranD insisteD By malaysians
9.9gbaverage monthly data
usage by customers
79.6%smartphone
adoption

2018at aglance
connecting customers to what
matters most with a wiDe
range of connectiVity anDDigital serVices, while Being
a resPonsiBle,PeoPle-first comPany
3.0
million
active MyDigi
users
>rm9millionin transactions
10,000
rewards
touchpoints on MyDigi
>2.6
million
social media
followers
>300,000students educated on
online safety
442unannounced site inspections to
ensure contractors’ compliance
>650students trained with
digital skills
69%bills payments
on digital
~124,000page views
close to
50/50men and women
employees
78%
employee
engagement scores
118,470estimated total learning
hours by Digizens
85.9
million
upsell transactions
on MyDigiDigi
store
online
toP 50Companies
on Thompson Reuters Global
Diversity & Inclusion Index
2018 at a glancestrategic reView
002 Our Strategy
006 Chair of the Board’s Statement
008 CEO’s Statement
Performance reView
012 Management Discussion and
Analysis
018 5-Year Financial Summary
020 Investor Relations
022 Share Development and AnalysissustainaBility
028 Sustainability
goVernance
042 Board of Directors
044 Directors’ Profiles
048 Management
050 Management Profiles
052 Corporate Governance Overview
Statement
060 Statement on Risk Management and
Internal Control
067 Audit and Risk Committee Report
070 Nomination Committee Report
075 Additional Compliance Information
076 Statement of Responsibility by
Directors
what’s insiDe
financials
077 Directors’ Report
081 Statement by Directors
081 Statutory Declaration
082 Independent Auditors’ Report
086 Statements of Comprehensive
Income
087 Statements of Financial Position
088 Statements of Changes In Equity
089 Statements of Cash Flows
091 Notes to the Financial Statements
aDDitional information
145 List of Properties
148 Disclosure of Recurrent Related
Party Transactions
149 Statement of Directors’
Shareholdings
150 Notice of Annual General Meeting
155 Form of Proxy
157 Independent Limited Assurance
Report
159 Corporate Information
160 Corporate Structure
161 Corporate Directory
22
nd annualgeneralmeetingnexus Ballroom 2 & 3,connexion @ nexus, no. 7,
Jalan kerinchi, Bangsar south city,
59200 kuala lumPur, malaysia
tuesDay,
14 may 2019
10.00 a.m.

2Digi.Com Berhad
our strategy
We have a clearly
defined strategy
driving our purpose
to connect customers
to what matters
most. And this
positions us well for
sustainable growth
and value creation
for the long-term.
We are determined to drive profitable growth
by optimising value from our core business, and
stimulating future growth from new digital ventures.
Fuelling this is our persistence to deliver quality and
consistent network connectivity, personalised services
and digital experiences to our customers.
pages 12 to 17
We are purposed to manage our resources more
efficiently to ensure we remain competitive. We
constantly innovate to streamline our way of work,
adopt digital tools to optimise our resources, prioritise
financial discipline and pursue process simplification to
make it easy for our customers.
pages 12 to 17
We do business and engage our community in a
responsible and sustainable way. We hold to high
standards of ethics and integrity in our business conduct,
protecting the safety and privacy of our customers while
reducing inequalities in society through easy access to
the internet and digital skills.
pages 28 to 39
We remain focused to build an inclusive, collaborative
workplace that inspires everyday innovation and a
customer-obsessed culture; where high-performing
talent develop new digital competencies to innovate
services and experiences relevant to the demands of
our customers moving forward.
pages 37 to 39
WINNING
TEAM
EFFICIENCY &
SIMPLIFICATION
RESPONSIbLEbuSINESS
CONduCT
GROWTH

3Annual Report 2018
our strategy
SuSTAINAbILITY
GOVERNANCE
Way of Work
customer
obsessed
and
eVeryday
innoVation
Behaviour
Keep promisesbe respectFulalWays explorecreate together
We have a strong focus on
strategic growth engines
... as we operate our
business responsiblydriVinggroWthFrom coredigitisation
oF corebuildingneW digitalbusinesses
anchored by our
passion to succeed
Page 42
Page 28
Strategic Review Performance Review Sustainability Governance Financials Additional Information

driving a
growth
focused
business
28.7%Postpaid internet
revenue y-o-y
70%data traffic
y-o-y
19.9%internet revenue
y-o-y
Strategy Pillar
GROWTH

6Digi.Com Berhad
chair of the BoarD’s statement