Principles of information systems

Running head: SUMS
Swifty Unified Management System
Name of Student
Name of University
Author Note

SUMS1
Table of Contents
Project Introduction/Problem Description...........................................................................2
1. Important System Capabilities.........................................................................................2
2. Perceived Business Benefits............................................................................................4
2.1. Benefits and Outcome of the New System to Business............................................4
2.2. Benefits and Outcome of the New System to Users.................................................5
2.3. Benefits and Outcome of the New System to Project...............................................5
3. Resources Required.........................................................................................................5
4. Stakeholder Map..............................................................................................................7
Conclusion...........................................................................................................................9
References..........................................................................................................................10

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Project Introduction/Problem Description
A project is development of a Unified management system is proposed for Swifty which
is a vehicle rental business established in Melbourne. The business has been following a manual
system of business operation such as making bookings over phone or through customer service
representative, keeping a track of the vehicles that needs washing, keeping a track of the new
vehicles or vehicles that needs to be removed of the system and tracking the vehicle location.
However, with the rapid growth of the existing business it has become impossible for the staffs
of swift to keep a track of all the business process in a manual way. Hence, the need of
developing a unified information system arise.
The proposed new system will be able to streamline all the key business operations
except online booking as it has a separate system for online bookings (Laudon & Laudon, 2015).
The proposed system should be able to manage the key business operations which includes
creation of a customer ID, tracking the bookings of the customers, management of the database
of the cars and live tracking of the vehicles. The sub system of the proposed system include
customer support and customer relationship management, database management system and
decision support system. The report provides a comprehensive idea of the significant system
capabilities and the alleged business benefit of the proposed system. The resources needed for
accomplishment of the project are indicated in the following paragraphs.
1. Important System Capabilities
Swifty Unified Management system (SUMS) is proposed to streamline the business
processes. SUMS is proposed to be implemented for Swifty as it is expected to manage the key

SUMS3
functionalities of the business processes. The important system capabilities are indicated as
follows-
Register/Login/Booking: SUMS will be able to handle and replace the phone and in
person bookings. SUMS will provide a single platform for the new customers to generate their
IDs and login to the system (Hadji & Degoulet, 2016). The existing customers can login to the
system with a pre generated login ID and password to make their bookings. The customers then
need to select their car preferences and journey dates to generate their rental cost. The customers
can then proceed to the payment options. Based on the preferred mode of payment, a printable
invoice will be generated by SUMS and will be sent to the registered email of the customer.
While registering into SUMS, the customers need to provide a scanned document of their
identity proof, the same ID is needed to be carried by the customer on the day of availing the
service.
Database Management: SUMS will be able to maintain the records of all the cars.
Administrator of the system will be updating the database once a new cars enters into the system
or a car is taken out of the system (Dennis, Wixom & Roth, 2018). The database will store the
details of all the necessary data including the model, year, seating capacity and mechanical
specifications and the available in car facilities in a particular model. The system will further
record all the necessary details about the vehicle registration, tolls payment and the premiums.
Recording the Service Needs: SUMS will keep a track of the type of service a particular
vehicle needs. The admin will make an entry of the service needs of a particular vehicle. The
system will automatically send an email to the service partner. The service partner who would be
already registered with SUMS will login to the system to record the pickup for service and drop