BSB61218 Advanced Diploma Program Management: Assessment 1 Report

This report presents an assessment of program governance, addressing various aspects of project and program management. It includes detailed written responses to questions on objectives, scope, budget, duration, and resources for a project developing a work climate questionnaire. The report also covers project governance structure, attributes of a program leader, decision-making processes, and benefits of international standards. Furthermore, it explores control systems, necessary documents for project audits, and policy frameworks. A case study is included, focusing on a project developing a work climate questionnaire for a retail store, detailing project description, decision-making, project status, options, recommendations, and next steps. The report provides a comprehensive analysis of program management principles and practical applications.

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author note

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Table of Contents
Assessment 1..............................................................................................................................3
Part A- Written Responses.....................................................................................................3
Answer to Question 1.............................................................................................................3
Answer to Question 2.............................................................................................................4
Answer to Question 3.............................................................................................................5
Answer to Question 4.............................................................................................................6
Answer to Question 5.............................................................................................................7
Answer to Question 6.............................................................................................................8
Answer to Question 7.............................................................................................................8
Answer to Question 8.............................................................................................................8
Answer to Question 9.................................................................................................................9
Answer to Question 10...........................................................................................................9
Part B- Case Study/Practical....................................................................................................11
1. Project Description...........................................................................................................11
2. Decision Required............................................................................................................11
3. Status................................................................................................................................11
4. Options.............................................................................................................................12
5. Recommendations............................................................................................................14
6. Decisions..........................................................................................................................14
7. Next Steps........................................................................................................................15
8. Sign off.............................................................................................................................15

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References................................................................................................................................16

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Assessment 1
Part A- Written Responses
Answer to Question 1
a) Objectives
The major objective of the project is to develop the questionnaire related to the work
climate measurement in a retail store.
b) Scope
The proper development of the questionnaire with the usage of the different theories
on the work climate and the same questionnaire is required to be distributed to the different
employees of various levels in the retail store. Moreover, the respective questionnaire needs
to be analyzed and the report needs to be presented regarding the work-related climate of the
respective company on the performance of the different employees who are employed in the
company.
c) Budget
The overall budget of the entire completion of the project is around Australian dollar
550,000.
d) Duration
The entire duration of the project for the work climate questionnaire includes four to
five months on a maximum which will be capable of completing the task within the specified
timeline.
e) Resources

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There are different kinds of resources which are necessary in implementing the
project successfully and make it effective in the market which is highly competitive.
Human Resources is one of the main resources which will be including the project
manager, one employee who has an expertise in the work-related climate theories, two
interviewers along with senior analyst. The Human Resources play a key role in developing
along reinforcing the culture of the company which will be essential elements of the business
culture which is covered by HR.
On the other hand, the software related resources include survey related software,
statistical kind of software along with payroll related software which will be effective in
managing the growth patterns of the company successfully. They will be helpful for
improving the effectiveness of the services and the entire project will be delivered within the
time frame which has been decided.
Answer to Question 2
The project governance is considered to be one of the most oversight kind of function
which is mainly aligned with the governance of the company’s model. It helps in
encompassing the overall project lifecycle and moreover, it is capable of providing the
different managers of the company especially the project manager with the models related to
decision-making as well as processes while ensuring the success type of delivery of the
project. The project governance is the critical element which enhances the entire project
structure and the five reasons are as follows:
It is considered to be the single point of accountability which enhances the growth and
effectiveness of the company as a whole1.
1 Tong, Xing, and Haibo Zhang. "A Comprehensive Approach to Risk Management." In China’s Emergency
Management, pp. 245-257. Springer, Singapore, 2020.

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Moreover, it is helpful in issue resolution and management and it will be impacting
the performance of the project in a suitable manner.
In addition, the project governance is helpful in providing the information related to
distribution as well as provide the same with clear communication.
Project governance is capable of outlining the different responsibilities, roles as well
as relationships among one another which assists them in managing efficiency2.
Lastly, it is capable of providing assurance to the issues and risks which will be
suitable for generating successful outcomes.
Answer to Question 3
The five major attributes of the program leader which needs to be possessed by them
includes the following:
Effective skills related to communication is the first and foremost attribute of the
program leader which will be beneficial for communicating with people at different levels
and they will be capable of clearly explaining the different roles and responsibilities
successfully.
Technical expertise is the other attribute of program leader which is effective in
accomplishing project goals. The project manager needs to acquire the management software
related knowledge in theories which will be helping them in taking the strategic initiatives
when and wherever it is required3.
2 Romanskaya, Anastasia, and Anatoliy Berdnikov. "Project Risk Management Methodology." In Integrated
Computer Technologies in Mechanical Engineering, pp. 427-436. Springer, Cham, 2020.
3 Rampini, Adriano A., S. Viswanathan, and Guillaume Vuillemey. "Risk management in financial
institutions." The Journal of Finance (2019).

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Good skills related to negotiation is the other element as they should have the ability
in negotiating with the individuals. At times of conflict, there are differences in opinion and
maintained harmony in team.
Competence is the other skill which will be capable of initiating new projects and they
have the capability to face such challenges effectively.
Team building skills is the last aspect and attribute which needs to be implemented by
the program manager for maintaining and avoiding the different challenges in relationship.
Answer to Question 4
Figure 1: Program Governance Structure
From the respective image, it can be analyzed that the respective organizational model
will be capable of decomposing management as well as other functions and it is capable of
describing relationship among them successfully. The program governance structure will be
helpful for generating the awareness regarding the program awareness and the scheduling of

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the model that will be creating effective and the risks can be reduced to a certain extent as
well.
The program governance structure and model help in entailing the establishment of
business and procedures for communication and the different practices which are helpful for
identification of core components and the processes which will be included in the program
governance aspect and it will be delivering the utmost effective solutions for the company
within the timeframe which has been seen and managed effectively4.
Answer to Question 5
Creation of the constructive kind of environment is the first and foremost method for
making decisions regarding the competing and complex program demands. Through the
stakeholder analysis, it will be capable of receiving the commitment which is necessary for
the entire process.
Investigation of the situation in detailed manner is the other aspect which needs to be
implemented through the use of the root cause analysis which will be tracing problem to its
origin. Through proper investigation of issue, it will be beneficial in improving the
effectiveness of the scenario and the generation of the outcomes in a positive manner5.
Generation of the good alternatives is the other aspect which needs to be implemented
through brainstorming as it will be capable of generating efficiency in the process of solving
4 Rabie, Nancy Ashraf. "Assessment of market risk in banking as one of the risk pillars in enterprise risk
management." (2020).
5 Oydag, H. Ebru, and Ozlem Senvar. "General Overview to Enterprise Risk Management With Its Key
Components and Determinants From the Management Perspectives." In Social, Economic, and Environmental
Impacts Between Sustainable Financial Systems and Financial Markets, pp. 289-306. IGI Global, 2020.

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the complex projects successfully. The alternatives are the major approach which will be
capable of implementing the improving the growth prospects of the company successfully.
Exploration of the different options is the other key element which should be
implemented through the risk analysis that will be capable of understanding the unexpected
aspects which needs to be solved. The different options need to be implemented for
understanding the risks which can be impacting the benefits of the company and it will be
impacting the performance of the employees and the company negatively as a whole6.
Lastly, evaluation of the plan and selection of best alternative is the other step which
needs to be implemented for improving the and selecting alternatives which will be best
suited. The evaluation needs to be done appropriately for understanding the scenario and it
will be effective appropriately.
Answer to Question 6
There are different benefits of the international standard which includes the following
aspects as follows:
It is suitable for both small as well as large companies which will be helpful for
reducing the mistakes which can be taking place in the scenario. Moreover, it will be
increasing productivity, profitability and efficiency to a large extent that will be beneficial for
managing the growth prospects of the companies successfully.
In addition, it is considered to be the globally recognized standard which will be
capable of generating consistent kind of outcomes that can be measured as well as monitored.
6 Olson, David L., and Desheng Wu. "Enterprise risk management in projects." In Enterprise risk management
models, pp. 165-177. Springer, Berlin, Heidelberg, 2020.

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Lastly, there will be improvement in the retention of different customers along with
acquisition which will be beneficial in generating efficiency7.
Answer to Question 7
The one specific project or program management control system which is capable of
monitoring the progress of the program is Cybernetic Control as it is considered to be one of
the common kinds of control mechanisms and project has different outputs as well as inputs.
The same mainly focuses on the outputs and the focus of these kinds of control is helpful in
reducing the deviations from a standard.
Answer to Question 8
The different five documents which are necessary for conducting as well as recording
the program or the project audit includes the following aspects which are as follows:
Comprehensive kind of project plan is the first element which will be capable of
understanding the project audit successfully.
Approved charter related to project is the other element that will be beneficial for
understanding the efficiency of the project appropriately.
Communication plan is the other document which needs to be implemented for the
successful outcomes.
Risk management plan is the fourth document that will be considering the different
kinds of risks which needs to be addressed.
7 Moloi, Tankiso, and Oluwamayowa Olalekan Iredele. "Risk Management in the Digital Era: The Case of
Nigerian Banks." In Digital Transformation in Business and Society, pp. 229-246. Palgrave Macmillan, Cham,
2020.

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Minutes for steering committee meeting is the last document that will be considering
the different elements which have been discussed in the meeting8.
Answer to Question 9
Policy and Procedure Framework
 Identifying the Needs
 Identifying who will be taking the overall responsibility
 Gathering the required information
 Drafting of the policy 9
 Consulting with the different appropriate stakeholders 10
Answer to Question 10
Internal Requirements for Business Related Operations
8 Mazzarol, Tim, and Sophie Reboud. "Risk Management in Innovation." In Entrepreneurship and Innovation,
pp. 227-263. Springer, Singapore, 2020.
9 Malik, Muhammad Farhan, Mahbub Zaman, and Sherrena Buckby. "Enterprise risk management and firm
performance: Role of the risk committee." Journal of Contemporary Accounting & Economics 16, no. 1 (2020):
100178.
10 Aziz, Nazliatul Aniza Abdul, and Norlida Abdul Manab. "Meeting the Stakeholder Needs and Sustaining
Business Through Sustainability Risk Management Practices: A Case Study of Malaysian Environmentally
Sensitive Companies." In Sustaining our Environment for Better Future, pp. 195-208. Springer, Singapore,
2020.

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The different internal requirements are considered to be beneficial in ensuring that the
respective corporation is run with high level of integrity and free from corruption. It will be
capable of generating efficiency in achieving the business goals in a successful manner.
 Forming of the board of directors 11
 Creation as well as updation of the bylaws
 Providing stock to shareholders as well as transcribing stock related transfers
 Clear and updated record of transactions
 Operating agreement stock certificates 12
External Requirements for Business Related Operations
 Annual statement or the business report
 Tax related to franchise 13
 Setting deadlines for completing each task
 Procedures need to be acknowledged
 Fair labour standards act 14
11 Aven, Terje. "Risk assessment and risk management: Review of recent advances on their
foundation." European Journal of Operational Research 253, no. 1 (2016): 1-13.
Anh, T., L. Thi, H. Quang, and T. Thi. "Factors influencing the effectiveness of internal control in cement
manufacturing companies." Management Science Letters 10, no. 1 (2020): 133-142.
12 Karamoozian, Amirhossein, Desheng Wu, and Behzad Abbasnejad. "Risk Assessment of Building
Information Modelling Adoption in Construction Projects." International Journal of Economics and
Management Engineering 14, no. 1 (2020): 24-29.
13 Braumann, Evelyn, Isabella Grabner, and Arthur Posch. "Tone from the Top in Risk Management: A
Complementarity Perspective on How Control Systems Influence Risk Awareness." (2020).