Impact of Training and Development Program on Employee Satisfaction

The training and development program of hotel Hilton has shown significant improvement in employees' skills, with 60% of respondents agreeing that their skills have improved due to the program. However, 40% of respondents disagreed, citing reasons such as outdated training modules and lack of constant compliance with the program.

RESEARCH PROJECT

TABLE OF CONTENTS
TASK 1: RESEARCH PROPOSAL................................................................................................1
1.1 Provisional title and objectives.........................................................................................1
1.2 Rationale of the project....................................................................................................1
1.3 Critically reviewing the literature.....................................................................................2
1.4 Proposed methods of research..........................................................................................3
2.1 Resources needed for conducting the research.................................................................3
1.5 And 2.1 Action plan.........................................................................................................4
TASK 2: PROJECT IMPLEMENTATION....................................................................................5
2.2 And 2.3 To carry out the research and analyse the collected data of the study................5
3.1 To evaluate the factor which leads to influence the achievement of project....................5
3.2 Interpret and analyse the collected data............................................................................6
3.3 Conclusion, recommendation and future areas of research..............................................9
4.1 Presenting the outcome of study in agreed format.........................................................10
REFERENCES..............................................................................................................................11
APPENDIX....................................................................................................................................12
Appendix 1: Questionnaire...................................................................................................12

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TASK 1: RESEARCH PROPOSAL
1.1 Provisional title and objectives
The research proposal is prepared on the topic of “Analyzing the importance of training
and development program in raising satisfaction level of employees: A case study of hotel
Hilton”.
Aim and objectives
The main aim of this research is to assess the significance of training and development
programs in raising satisfaction level of employees.
On the basis of given aim following objectives are framed:
 To analyze the importance of training and development programs for hospitality firms.
 To evaluate the relationship that exists between training program of hotel Hilton and
satisfaction level of workers. To recommend some other ways of improving satisfaction level of hotel Hilton
employees.
Question
 What is the importance of training and development program in raising satisfaction level
of hotel Hilton employees?
1.2 Rationale of the project
The main purpose behind conducting the given research is to analyze that whether
training and development programs helps in raising satisfaction level of hotel employees or not.
For any firm, the training and development programs has crucial importance. This is because,
with the help of given activity, manager of firm will able to direct their efforts to enhance that
particular skill among its employees in which they are lacking (Ahier and Esland, 2013) The
given step which is taken by corporation will help in raising the satisfaction level of employees
in an effective way. This is because, it has been seen that human resource feels highly
dissatisfied when firm do not take any measure to improve their specific skill.
Besides this, there are several reasons due to which I have selected this particular topic
for the study. I am interested in increasing my knowledge regarding varied ways of enhancing
the satisfaction level of workers. Furthermore, availability of large amount of data with regard to
the given study has also influenced me for selecting this particular topic.

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1.3 Critically reviewing the literature
According to the view point of Cummings and Worley, 2014 “Training and development
is the function of human resource which aims at improving performance of employees in an
effective manner” (Cummings and Worley, 2014). In addition to this, Ford, 2014 has stated that
“Training and development program consists of series of steps which helps in developing
ineffective skills of workers” (Ford, 2014).
Besides this, Rubin and Pepler, 2013 have depicted that “Training and development
programs helps in raising motivation or satisfaction level of workers” (Rubin and Pepler, 2013).
The given thing which is being depicted by the particular authors is right. This is because, it has
been seen that workers feel highly dissatisfied when firm do not make efforts to improve
performance of employees. Furthermore, in return of delivering services to corporation,
employees always expect that firm will give significant contribution in terms of raising their
employability skill in them in an effectual manner (Khan, Khan and Khan, 2011).
However, if the given type of activity is not being carried out by firm at that time they
will feel highly demotivated. Due to this, they will not give their best performance in the
enterprise and because of thisfirm has to incur losses.
In addition to this, as per the view point of Salome and Rotimi, 2013, “The profits of the
firm can be improved with the help of training programs” (Salome and Rotimi, 2013). The
statement given by author is also correct. The profitability related condition of the firm largely
depends upon skills and capabilities of employees. This can be improved with the help of
training and development programme in an appropriate manner. Furthermore, as per the view
point of Hamid, 2013 “The satisfaction level of employees is directly influenced through
activities which are conducted within the organization” (Hamid, 2013). The statement given by
the scholar is correct.
It is due to the fact that number of activities such as team building, games and training
programs etc. plays very crucial role in raising motivation level of employees. This is because;
routine firm’s activity causes stress among workers. Thus, the given type of program assists the
hotel workers to spare some time besides their daily routine job (Eduku and Annan-Prah, 2015).
These programs not only reduces stress among workers but it also plays very significant role in
enhancing skills and abilities of workers. Overall, it can be said that training program of the firm

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not only helps in raising profits of the enterprise but it also plays very crucial role in enhancing
satisfaction level of workers in an effectual manner.
1.4 Proposed methods of research
For the present study, following research methods will be used: Data collection: For the selected topic which is on analyzing the importance of training
and development program in raising the satisfaction level of Hilton employees, both data
collection method will be used. It consists of primary and secondary (Weischedel,
Matear, Deans, 2005). Here, secondary data can be collected through journals, online
article and company magazines Researcher will conduct survey through questionnaire
with an aim to assemble primary data for the given study. Research methods: For the present study, qualitative research approach will be used. In
this context, it is assessed that with the help of given approach information w selected
topic can be assembled from the large number of Hilton workers. As a result effective
conclusion will be drawn by the scholar (Gautam and Luitel, 2013). Sample and Sampling methods: Sample of 50 Hilton workers will be collected and it
will be collected with the help of sampling method such as random sampling approach.
This approach gives each sample an equal chance of being selected.
 Limitation of study: The unavailability of sufficient time and finance is the major
limitation of the given study.
2.1 Resources needed for conducting the research
Scholar will require three different types of resources with an aim to carry out its study in
an appropriate manner: Human resource: Researcher will require sufficient number of individuals with an aim to
analyze collected data for the selected topic. The given thing will assist the manager in
achieving aims and objectives of the given study. Financial resource: The firm will also require huge finance to collect the data for the
present study through primary and secondary means (Carson, 2014).
 Time resource: In order to assemble data through primary means, sufficient amount of
time will be also required by the researcher. Here, time will be needed for the purpose to
interpret and analyze the collected data.

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1.5 And 2.1 Action plan
Gantt chart
Activity 1st
and 2nd
Week
3rd
week
and 4th
Week
4th , 5
and 6th
Week
7 and
8th
week
9th week 10th
Week
Plan for the present study
Introduction of study
research objective
Reviewing the literature
Research methodology
Collecting the data
Analysing the data
Conclusions and
recommendation
To review the whole report
Final submission
The Gantt chart is interpreted in following way. In the first two weeks, the blue print of
the whole study will be prepared. Furthermore, in the 3rd and 4th week introduction with respect
to selected topic will be written. Moreover, in that week only objectives of the study will be
framed. In the 4th, 5th and 6th week research methodology will be prepared and on that basis data
for the present study will be collected and analysed by the scholars in an effective way. In the 9th
week recommendation will be suggested and finally in the last week the framed report will be
finally submitted to the respective individual.
TASK 2: PROJECT IMPLEMENTATION
2.2 And 2.3. To carry out the research and analyse the collected data of the study
For the present study which is on analysing the importance of training and development
program in raising the satisfaction level of Hilton employees, primary data has been collected
through conducting survey. Here, with an aim to conduct survey on hotel buyers, researcher has

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framed questionnaire. This questionnaire consists of number of questions and these are framed
with the help of which the aims and objectives of the present study can be met. In addition to
this, both open and close ended type of questions has been used for the present study.
Here, with the help of close ended questions specific information can be gathered by the
scholar on the topic (Type of questionnaire, 2015). In the similar way, by using open ended
questions opportunity can be given to sample of present study to freely present their views in
front of the scholar of the particular study. The given thing helps the researcher to meet the
framed objectives of the study in more efficient manner. Email and social networking sites such
as Facebook and Twitter will be used in delivering the framed questionnaire to sample.. These
are regarded as effective tools as with the help of these methods large number of customer can be
attracted by the Hilton hotel in an appropriate manner (Weischedel, Matear Deans, 2005). The
given type of question will also assist researcher in maintaining the reliability of the research. In
addition to this, for the purpose to analyse data collected for the given study, the technique such
as thematic analysis is used. It is the approach in which themes are prepared on the basis of
questionnaire. These themes are used to draw appropriate conclusion for the study.
3.1 To evaluate the factor which leads to influence the achievement of project
Two basic type of factors are assessed which create hurdles in the smooth going research
operation of researcher. Furthermore, the given factors will also cause significant impact on the
result of the study. Thus, it is very essential for the scholar to take prior measures with respect to
given factors. The detailed explanation regarding factors is depicted in below: Unavailability of sufficient finance: The researcher requires significant amount of
money in every step of conducting the research on the topic of analysing the importance
of training and development program in raising satisfaction level of Hilton employees.
However, unavailability of finance will affect the result of the study. Furthermore, it has
also become difficult for the researcher to meet objective of the study because of the
presence of given issue.
 Time limitation: The researcher needed sufficient time to analyse and interpret result of
the present study (Carson, 2014). The time is also needed for the purpose to assemble
specific and reliable data for the particular study. Overall, it can be said that by taking
action against these two given issues, scholar can fulfil aims and objectives of the present
study.

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3.2 Interpret and analyse the collected data
In order to analyse the data collected for the given study, the tool such as thematic
analysis is used. The application of the same is depicted in below:
Theme 1 Hotel organizes training and development programs
Responses Respondent Percentage
Yes 20 40.00%
No 30 60.00%
Interpretation: It can be interpreted that 40% of the respondents have responded “Yes” that the
hotel organises training and development programs for them on regular basis. But, around 60%
of the hotel workers have denied with the given statement which indicates that the firm do not
organizes training programs for them on the regular basis.
Theme 2 Employees are satisfied with the training activity of hotel Hilton
Responses Respondent Percentage
Strongly agree 20 40.00%
Agree 15 30.00%
Neither agree nor disagree 0 0.00%
Disagree 10 20.00%
Strongly disagree 5 10.00%
Yes
No

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Interpretation: In the given theme, researcher wants to identify that whether the employees of
hotel Hilton are satisfied with the training activity of corporation or not. In accordance with the
given context, on the basis of analysis it has been identified that 40% of the sample have shown
that they strongly agrees with statement that they are fully satisfied with training activity of hotel
Hilton. However, in comparison to this 30% of the respondents have given their positive
response with regard to the statement. Overall, 30% of the hotel workers have selected options
such as “Disagree” and “Strongly disagree”.
Theme 3 Hotel uses on the job method for the purpose to deliver training to employees
Responses Respondent Percentage
On the job 40 80.00%
Off the job 10 20.00%
None of the above 0 0.00%
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
45.00%

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Interpretation: In the given theme, scholar wants to gather information about the type of training
and development method which is being used by the corporation. In this respect, majority of
hotel workers have said that the firm uses on the job method of training. But, rest of the
respondents have said that the firm utilizes off the job methods.
Theme 4 Employees skills have improved due to the training and development program of
hotel Hilton
Responses Respondent Percentage
Yes 30 60.00%
No 20 40.00%
On the job
Off the job
None of the above

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Interpretation: In the given theme, 60% of the respondents have said that their skills have
improved because of training and development which is provided by hotel Hilton. However,
40% of the respondents have denied with the above statement.
Analyzing the results
On the basis of analysis, it is explored that majority of respondents have denied with the
statement that the hotel Hilton organizes training and development programs for them. They
have given this response because they believe that the firm do organizes training program for
them but not on the constant basis. It is because of the presence of given aspect only, the
employees are showcasing their disagreement with respect to the particular statement. In addition
to this, many Hilton workers have stated that they are dissatisfied with training program of the
firm. They are responding in such a way because they believe that the training module which
firm uses is outdated and is ineffective.
Furthermore, some hotel workers believe that they are not finding any kind of
improvement in their skill because the firm lack in compliance with the training and
development program on constant basis.
3.3 Conclusion, recommendation and future areas of research
It can be stated from the present study that, the training programs which firm organizes
has its importance because it helps in raising satisfaction level of workers in an effective
manner. Furthermore, it also plays very significant role in raising sales and profitability related
Yes No
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
Percentage

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condition of the enterprise. This is because, the profits of the firm is affected when employees do
not possess necessary skill for carrying out the work of the organization.
Besides this, it is recommended to the manager of hotel Hilton to organize training
program for workers on regular basis. Through this way, motivation level of employees can be
enhanced.
Furthermore, in the present study researchers have not evaluated the impact of specific
training method on satisfaction level of employees. Thus, by conducting the future research upon
the given topic distinct result can be found by them.
4.1 Presenting the outcome of study in agreed format
Covered in PPT

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REFERENCES
Books and Journals
Ahier, J. and Esland, G., 2013. Education, Training and the Future of Work I: Social, political
and economic contexts of policy development. Routledge.
Carson, D., 2014. Design Research Methodology: Introducing Evidence BASED Design.
Journal of Education and Research. 14(1). pp.1-10.
Cummings, T. and Worley, C., 2014. Organization development and change. Cengage Learning.
Eduku, F. and Annan-Prah, E., 2015. Assessment of Traning and Development Practices in Xyz
Gold Mines Limited (Xyzgml) In Ghana. Advances in Social Sciences Research Journal.
2(10).
Ford, J. K., 2014. Improving training effectiveness in work organizations. Psychology Press.
Gautam, S. and Luitel, B. C., 2013. A Third Space Research Methodology Through the
Metaphor of Mokshya. Journal of Education and Research. 3(2). pp. 96-116.
Hamid, A., 2013. A TRANING MANAGEMENT MODEL BASED ON CONTINUOUS
PROFESSIONAL DEVELOPMENT FOR ELEMENTARY SCHOOL TEACHERS. The
Journal of Educational Development. 1(1).
Khan, R. A. G., Khan, F. A. and Khan, M. A., 2011. Impact of training and development on
organizational performance. Global Journal of Management and Business Research.
11(7).
Rubin, K. H. and Pepler, D. J., 2013. The development and treatment of childhood aggression.
Psychology Press.
Salome, E. N. and Rotimi, O., 2013. Implications of Traning and Development Programmes on
Accountants Productivity in Selected Business Organizations in Onitsha, Anambra State,
Nigeria. International Journal of Asian Social Science. 3(1). pp. 266-281.
Weischedel, B., Matear, S., Deans, R. K., 2005. A qualitative approach to investigating online
strategic decision making. Qualitative Market Research: An International Journal. 8(1).
pp. 61 –76.
Online
Type of questionnaire. 2015. [Online]. Available through:
<http://www.socialresearchmethods.net/kb/questype.php>. [Accessed on 27th October
2015].

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APPENDIX
Appendix 1: Questionnaire
Questionnaire for hotel Hilton employees
Name: .......................
Gender: ............................
Age: ….......................
1. Did hotel organize training and development programs for you?
 Yes
 No
2. Among which of the following method is used by hotel for the purpose to deliver training?
 On the job
 Off the job
 None of the above
3. Are you satisfied with the training activity of hotel Hilton?
 Strongly agree
 Agree
 Neither agree or disagree
 Disagree
 Strongly disagree
4. Do you found any improvement in your skills due to training and development program of
hotel Hilton?
 Yes
 No
5. If, not then give justification for the same?
…........................................................................................................................................................
............................................................................................................................................................
............................................................................................................................................................
.......................
6. Suggest your recommendation for the purpose to improve training activity of hotel Hilton?
…........................................................................................................................................................
............................................................................................................................................................

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Thanks for the cooperation