Workflow Implementation Success Factors: A Case Study Analysis

This presentation analyzes a case study focused on the successful implementation of workflow systems, examining factors crucial for effective business process automation. The presentation begins with an introduction to workflow systems and their significance, followed by an overview of the organizational background of a university in Australia. It identifies key problems related to workflow management and outlines the purpose of the study, which is to analyze workflow implementation's impact on business communities. The presentation includes a literature review covering workflow and related literature, discussing components of workflow systems, planning, documentation, and testing. It also highlights non-technical factors, such as change management and system development. The case study observations involve site visits and data collection to assess the organization's challenges. Findings reveal issues stemming from an ineffective IT structure and emphasize the potential of workflow systems to improve overall performance. The presentation concludes with recommendations for improved IT infrastructure and the implementation of workflow systems to address challenges and enhance the efficiency of developed systems.

A Case Study of Workflow
Implementation Success Factors

Presentation outline
Introduction
Organizational background
Problems faced and Purpose
Literature review- Workflow literature
Literature review- related literature
Case study observation
Findings
Conclusion
Recommendation
References

Introduction
•This presentation evaluates factors that are
relevant to the workflow systems.
In which a case study will be analyzed based
on the workflow implementation process.
The major purpose of this presentation is to
analyze the significance of workflow
implementation in business communities.

Organisational background
•In this case study, the organization included
is a university located in Australia.
Such organization prides requires to use
technology and manage the flow of work in
an effective way.
The financial system of the university has
similarly been keeping up to date.
The workflow system may help for improving
the performance of developed systems.

Organisational background
The workflow system is a kind of network
that supports both business and information
systems (Parkes, 2004).
It is able to control and manage the flow of
work in the business communities.
According to the selected case study, a
workflow is defined as the automation of a
business process.

Problems faced and Purpose
It is observed that controlling the flow of
work is a major problem faced by companies.
This research provides a platform for solving
work-related issues.
The issues which arise often occur at the time
of implementation is related to human factors
that impact on the overall effectiveness.
The purpose of the workflow system is to
manage works effectively and reduce
complexity from the business systems.

Literature Review- Workflow Literature
•It is observed that the proposed workflow
system contains the principles used for the
implementation of systems.
There are major three components that
should be managed while implementing
workflow systems including planning,
documentation and system testing.
Non-technical factors include, change
management, system development and so on.

Literature review- workflow Literature
Kobielus (1997) define the significance of
project planning and operational process in
the workflow systems.
The author observed that while implementing
a workflow system the organization requires
proper planning and operational process.
The remaining literature evaluated in the
paper is single-site case studies that
supported to manage the complex situation of
the workflow implementation process. s

Literature review- Related Literature
It is identified that the creation of a process
is a major part of the workflow system that
has the ability to produce an effective process
for implementing developed systems.
A recent study examined that process
delineation and technology skew both are
common issues related to the workflow
systems that should be managed effectively
(Schmidt, et al., 2019).

Literature review- Related Literature
Change management is a key factor of a
workflow system that helps for changing
developed systems in the companies.
Jain, et al., (2015) reported that management
commitment and power redistribution both
are key problems faced by the organization.
The cross-boundary generation of advanced
processes is fraught with political issues,
which require to be explicitly managed.

Literature review- Related Literature
The authors argued that the implementation
of effective information technology often
needs a redesign of IT infrastructure.
In the workflow system, such kinds of issues
are pertinent because it may impact on the
performance of the systems.
The adopted organization also face such
issues that can be managed by using effective
IT infrastructure.

Literature review- Related Literature
Schmidt, et al., (2019) argued that more than
80% of information technology investments
do not meet their effectiveness aims that
impact on the entire system.
Moreover, the Inability to redesign and
effectively control the consumer issues
related to workflow systems may spell certain
failures in the organization.