Quality Management Program in Healthcare

The quality management program is a set of activities, processes, and procedures for ensuring that the outputs, benefits, and the process by which a product or a service is delivered meets stakeholders’ needs and conforms to industry requirements. This document proposes a quality program which aims at improving the quality of surgery in this healthcare facility. The main purpose of this quality program is to ensure that there are fewer surgical complications and better surgery outcomes.

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Quality Management Program in Healthcare
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The quality management program is a set of activities, processes, and procedures for
ensuring that the outputs, benefits, and the process by which a product or a service is delivered
meets stakeholders’ needs and conforms to industry requirements (Gowen III, McFadden, &
Settaluri, 2012). This document proposes a quality program which aims at improving the quality
of surgery in this healthcare facility. The main purpose of this quality program is to ensure that
there are fewer surgical complications and better surgery outcomes. The quality program is
guided by the thesis that improving the quality of surgery can promote healthcare in the country
and save more lives.
The quality program will involve the following key aspects which will cost
approximately $20, 000, each aspect will cost the percentage cost indicated against it; setting the
standards (20%), building the right infrastructure (40%), using the right data (20%), and
verifying with outside experts (20%) (Ingraham, Richards, Hall, & Ko, 2010). The target
population for this quality program includes; all surgery patients admitted to this healthcare
facility, and those referred by other healthcare facilities.
The benefits of the program will include the following: increased patients’ satisfaction as
a result of a successful operation, reduced cost of surgery due to use of current surgery
technologies, increased reputation of the healthcare facility, it will encourage surgeons to
conduct more research in various areas of medical surgery, and increased ability to handle
complicated surgery operations such as heart surgery, among others (Ingraham, Richards, Hall,
& Ko, 2010).
The program will be evaluated based on the following criteria; customer satisfaction will
be assessed by the feedback that the customer gives in the feedback dashboard/ form (Gowen III,
McFadden, & Settaluri, 2012). Secondly, successful completion of complicated surgical

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operations will proof the ability to handle such operations (Ingraham, Richards, Hall, & Ko,
2010). Third, a reduction in the overall cost of surgery will also justify the success of the
program.

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References
Gowen III, C. R., McFadden, K. L., & Settaluri, S. (2012). Contrasting continuous quality
improvement, Six Sigma, and lean management for enhanced outcomes in US
hospitals. American Journal of Business, 27(2), 133-153.
Ingraham, A. M., Richards, K. E., Hall, B. L., & Ko, C. Y. (2010). Quality improvement in
surgery: the American College of Surgeons national surgical quality improvement
program approach. Advances in surgery, 44(1), 251-267.