Report on Industrial Attachment in Gelian Hotel Machakos

A REPORT ON INDUSTRIAL ATTACHMENT HELD IN GELIAN HOTEL
MACHAKOS
FROM 5 March - 5 June
DEPARTMENT INFORMATION TECHNOLOGY
TO MACHAKOS UNIVERSITY, IN PARTIAL FULFILLMENT FOR THE
AWARD OF BACHELOR DEGREE IN COMPUTER SCIENCE
P.O BOX 136 – 90100, MACHAKOS –KENYA
PRESENTED BY: MUCHENDU PETER K.
REG NO: J17-5168-2015
PHONE: [phone]
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Contents
A REPORT ON INDUSTRIAL ATTACHMENT HELD IN GELIAN HOTEL MACHAKOS.......ii
Abstract...........................................................................................................................................ii
Activities of the organization..........................................................................................................ii
Summary........................................................................................................................................iii
Duties and Responsibility of the IT Department...........................................................................iii
Declaration.....................................................................................................................................iv
Abbreviations..................................................................................................................................v
Acknowledgement........................................................................................................................vii
CHAPER ONE: BACKGROUND INFORMATION....................................................................1
1.1 Information About Place of Attachment...............................................................................1
1.2. Vision Statement..................................................................................................................1
1.3. Mission Statement................................................................................................................1
1.4 Core Values...........................................................................................................................2
1.5. Quality Status.......................................................................................................................2
1.6 Departments in the hotel.......................................................................................................2
1.7 Organizational Structure.......................................................................................................3
.............................................................................................................................................................3
CHAPTER TWO............................................................................................................................4
2.0 Weekly Report.......................................................................................................................4
CHAPTER THREE.......................................................................................................................14
3.1 Working Experience............................................................................................................14
3.2 Challenges...............................................................................................................................16
3.3 Problem Solving Process........................................................................................................17
CHAPTER 4..................................................................................................................................18
4.1 Conclusion..........................................................................................................................18
4.2 Recommendation................................................................................................................18
References.....................................................................................................................................19
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A REPORT ON INDUSTRIAL ATTACHMENT HELD IN GELIAN HOTEL
MACHAKOS
Abstract
This report presents the experiences gained in Gelian hotel that offers hospitality and
recreational facilities to everyone. The hotel is located in Machakos County along
mwatu wa Ngoma Street. It is a 4-star hotel that offers the guests with comfortable
accommodation, delicious cuisines, inquisitive conference facilities and recreation
facilities. During my period of internship in the hotel I was able to work in the IT
department where I gained different.
Activities of the organization
1. Offering accommodation to guests throw check ins.
2. Offering food and beverage services that is full board, bed and breakfast and half
boards.
3. Offering conferences packages i.e. Gelian hotel full conference package for 1 pax
(3800) which includes “writing pad, pens, projectors, water, 10.00 tea with snacks,
lunch ...a buffer and 4.00 tea with snacks"
Half conference package 3600 it has "10.00 teas, lunch thus a buffer, writing pads,
pens, and water projectors
4. Offering laundry services. Dry cleaning and ironing for both in-house guests and
walk-ins.
5. Offering outside catering services for weddings and any other functions.
6. Offering pastry services such as bakers.
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Summary
I started my internship in 5 March to 5th June 2019. Having worked in Gelian hotel
Machakos I was mainly in the IT department as the assistant IT manager. All IT
services, enterprise systems, office systems, data networks, and telephony systems in
the hotel/resort are supported by the Information Technology department on a daily
basis. Often in charge of the property's IT issues, merchandise, and facilities. User
training and maintenance for all property/site systems, network upgrades, hardware
and software support, and so on are offered.
Duties and Responsibility of the IT Department
 I was in charge of keeping operating programs running properly and ensuring
that consumers get the best out of them.
 Load and customize operating systems and software on device hardware.
 Monitoring and maintaining computer systems and networks.
 Aid in the setup of processes or the settlement of problems, walk employees or
clients through a sequence of acts, either face-to-face or over the internet.
 Troubleshoot device and network concerns, detecting and fixing hardware and
software bugs.
 Repair parts and provide assistance, including procedural paperwork and
related reports.
 Provide assistance, such as procedural paperwork and pertinent reports.
 To fix a problem or set up a method, use diagrams and written instructions.
 Assist in the deployment of new applications.
 Build new user accounts and profiles, as well as fix password problems.
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 Call-outs must be replied to under agreed-upon time limits.
 Continue working on a mission until it is finished (or referral to third parties,
if appropriate).
 Around the same time, prioritize and handle a wide range of open cases.
 Establish a strong working relationship with clients and other experts as
quickly as possible, such as app engineers, who can test and review emerging
technologies.
 Examine electronic devices for electrical protection.
Declaration
I Peter Muchendu declare that this report is my original work and has not been
presented for any academic award in any other university. Done from 5th March
2019 to 5th June 2019 in Gelian hotel Machakos.
Name: Muchendu Peter
Reg.: J17-5168-2015
Signature: ............
Date: ..................
Supervisor: Mr. Simon Muthini
Signature: ........................................
Date: ..............................................
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Abbreviations
F/0. : Front office
FOM. : Front office Manager
F/B. : Food and beverage
H/K : Housekeeping
ETR : Electronic Tax Register
LPOS : Local purchase order
A/C : Accounts
RT : Registration card
AR : Account Receivable
CEO : Chief executive officer
PA : Public attendant
KTN : Kitchen
GH : Gelian Hotel
RG : Rate Card
FDA : Front Desk Agent
FBM : Food and Beverage Manager
FBS : Food and Beverage Supervisor
POS : Point of Sales
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