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Operations Management Assignment - White lion company

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Added on  2020-10-23

Operations Management Assignment - White lion company

   Added on 2020-10-23

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A report on SOP
Operations Management Assignment - White lion company_1
Table of ContentsINTRODUCTION...........................................................................................................................3MAIN BODY...................................................................................................................................3Operations management and its importance...............................................................................3SOP(Standard Operating Procedure)..........................................................................................4Training and communication techniques....................................................................................4Maintenance of standards............................................................................................................5Training of employees.................................................................................................................6What procedures must follow.....................................................................................................7Legal and regulatory requirements which need to be considered in F&B preparation...............8What happens if they are not followed.......................................................................................8Discussion of critical control points and HACC.........................................................................9Recommendations.......................................................................................................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
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INTRODUCTIONFood and beverages industry consist of several segments which includes oils, groceries,fats, food additives, functional food and beverages, packaged foods, health and natural foods,baked foods, baby foods etc. In addition to this it is a industry which is involved in processing ofraw materials, packaging and distribution them to the final destination. The company which isconsidered in to carry out this assignment is White lion which is a restaurant and is situated inLondon (Marriott, Schilling and Gravani, 2018). Therefore this report is going to identifyoperational aspects of food and beverage service to meet customer and regulatory requirementsas well as explanation about he operational aspects required of food preparation and cooking tomeet customer and regulatory requirements. In addition to this analysis of the effectiveness ofoperations management practices in a range of organisational situations within the hospitalityindustry is being explained din this assignment. Lastly, approaches has been discussed which areused to achieve and monitor operational effectiveness. MAIN BODYOperations management and its importanceOperation management refers to the administration of business practices that support increating as much efficiency as possible within an organisation. It is very important for the betterperformance of an organisation as it help in converting the raw material into finished goods in a
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way that support in maximising the profit of a company. Main aspect of operation managementis that it help in improving the performance of restaurant that further contribute towardincreasing the customer satisfaction. White Lion is a restaurant in London which serve breakfast, lunch, dinner meals and alsoone of the main gem in Nicholson's collection of great and iconic British Pubs. But from last fewmonths it has been analysed that the customers are not satisfied with food services provided bythe restaurant (YEKINI and et. al., 2018). So it is required to improve the performance of staffmembers in order to perform its operations effectively and attract large number of customers.This can be done using SOP(Standard Operating Procedure) which support staff of White Lion inapplying better working practices. SOP(Standard Operating Procedure)SOP refers to the procedural technique that describe about the number of activities to beperform in order to accomplish a particular task. This support employee in performing theiroperations effectively by providing them an information regrading the step by step execution ofactivities. The main reason behind revising and reviewing the SOP for improving theperformance of White Lion staff member is that it help in breaking down complex task into easysteps that are in synchronise way (Cramer, 2013). So employee get aware about the role andresponsibilities which minimise the risk of error and improve the quality of work. As there are many changes which are taking place in Hotel industry, so managers ofHotel White Lion has to form activities which is significant and relevant in attaining long termsustainability. There are many competitors in hotel sector, so it is essential to analysecompetitors policies, pricing strategies, consumer behaviour, etc. This helps to performoperations according to external market and maintain good bar and image in industry. Whileperforming operation, managers of Hotel White Lion has to analyse changes standards ofworking and actions through which consumer's health does not harm. When managers take careof these factors, then workers are also aware about quality of services delivered to consumers. But in order to ensure that the SOP could be followed effectively it is essential for themanager that it must properly plan the cation to be taken and in which sequential manner. Apartfrom this it must also focus toward properly communicating the employees regarding their rolesand responsibilities which help in improving their performance.
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