Effective Conflict Management Strategies in ADNOC

The assignment explores conflict management strategies in the Abu Dhabi National Oil Company (ADNOC). The research analyzed various conflict parameters, including cultural differences, infrastructure, resource utilization, and communication barriers. The study found that conflicts arise from internal management staff giving different directions to subordinates, leading to confusion and changes in time paths. To resolve these conflicts, the report recommends establishing guidelines and direction, keeping communication open, acting decisively, and ensuring individual goals align with company goals.

ADNOC Group
A study of Conflict Management Strategies of ADNOC Group
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A study of Conflict Management Strategies of ADNOC Group 1
Executive Summary
This paperwork relays the methodology and research of the development professionals from the
University. The research was performed in order to define and develop an assessment tool to
monitor assessment. After in-depth work on research groups, & case studies, the team was able
to reach a working definition of “Conflict Management Strategies of ADNOC Group” “The
work setting where people work co-individually ethically, socially & with job responsibility.”
With that definition and the research in mind, the team hashed out a framework. The assessment
tool was built to include the categories of conflicts, social security, opportunity, issues,
communication standards adopted, working management styles and conflicts internally as well
externally. Feedback from the presentations and subsequent interviews served to edit and
condense the indicators into the five, broader, categories. The final assessment is conducted
based on advocacy, availability of conflicts, issues & their resolution.

A study of Conflict Management Strategies of ADNOC Group 2
Acknowledgements
This research project was conducted by a development professional from the University. The
University completed this project as part of the Studies’, in which student groups design project.
Extremely grateful for the support ADNOC group who made this research possible. We would
like to first thank individual & company cooperation's willingness to collaborate & for guidance
throughout the project. While conducting research in workplace assessment a great deal of time
and energy in helping us accomplish our research objectives, for which we are very thankful. We
also greatly appreciate groups who agreed to be researched. We cannot overemphasize the value
of these interviewees’ insights, observations, opinions, and candor. The knowledge they shared
with us is an integral part of the data our team used to develop the findings and recommendations
outlined in this paper.

A study of Conflict Management Strategies of ADNOC Group 3
Contents
CHAPTER ONE: INTRODUCTION...................................................................................................................4
CHAPTER TWO: LITERATURE REVIEW..........................................................................................................5
CHAPTER THRE: RESEARCH DESIGN & METHODLOGY................................................................................6
CHAPTER FOUR: DISCUSSION & FINDINGS..................................................................................................7
Accommodating......................................................................................................................................7
Avoiding..................................................................................................................................................7
Expansion................................................................................................................................................7
Compromising.........................................................................................................................................8
Competing...............................................................................................................................................8
Chapter Five: Observations, Conclusions and Recommendations...............................................................9
Bibliography...............................................................................................................................................11

A study of Conflict Management Strategies of ADNOC Group 4
CHAPTER ONE: INTRODUCTION
A company which has major challenges in terms of conflict be it internally or externally can turn
out to be a major hiccup in growing a company. Reading about previous conflict issues,
analyzing it in depth through researches online & from reports helped in translating into a live
example to resolve the current conflict management issues & mark it as learning for the future
courses of action. Key strategy was devised which was mapped as per the conflicts levels. For
the external issues, professional opinions & expert committees were recommended & for internal
conflict issues with the support of management, staff & other factors attributed into streamlining
strategies to resolve current conflict issues. The research questions to approach this hypothesis
focused on the following main themes:
 Issues of conflict management in a workplace
 Solutions to conflict management problems
 Strategies used in conflict management strategies
 What recommendations can be issued for a resolvement issues highlighted in conflict
management?
This report summarizes conflicts which occur internally & externally operating in ADNOC
Company, ways to tackle it and understanding ways to deal it. All the key topics are bifurcated
into five chapters which comes helpful in learning & concluding conflict issues. First, it
highlights the key topic covered in an introduction. The next section includes literature review &
then it covers research methodology used to analyze Conflict Management & issues. Chapter 4,
explains the discussion & findings of conflicts & finally Chapter 5 explains conclusion drawn
which will help in understanding issues ,flaws in handling conflicts & devise a plan to improve
it.

A study of Conflict Management Strategies of ADNOC Group 5
CHAPTER TWO: LITERATURE REVIEW
The background research was bifurcated in the case studies, short term consultancies, individuals
& organizations. We read online researches, took professional opinions from key experts in
conflicts, went through reports in the conflict management comprehensive issues & highlighted
issues which could help in resolving shortcomings in the plan. For understanding of ADNOC
conflicts management issues, key strategies were devised in order to control it which could
attribute to company success. For this, we referred to annual reports, read magazines & websites
analyzed them then concluded in a final writing along with references.

A study of Conflict Management Strategies of ADNOC Group 6
CHAPTER THREE: RESEARCH DESIGN & METHODLOGY
This project is designed to derive proper methologies, understand management flaws, key
strategies & provide appropriate directions to the conflict originations. On an in-depth analysis &
understanding issues in terms of conflict management comprehensive issues ,highlighted
resolvement shortcomings in workplace, solutions to conflict problems, strategizing in conflict
issues implications; and/or other organizational resource implications etc. we did research,
gathered data, heard professional opinions & stayed in touch with the experts who could discuss
conflict issues in ADNOC. First, we devised a strategy to conduct research analysis, went in-
depth through online searches, personal guidance from professional experts to understand
drawbacks in issues in management, conflict issues & how to overcome them ethically.
Secondly, we conducted survey for a group of 20 random people working at different levels
within the organization who could throw lights on various conflict parameters & ways to resolve
them.
Interviews and Fieldwork The team researched & identified potential candidates to be
interviewed through secondary data research, Internet research, personal contacts and cold calls.
Few experts gave a fair viewpoints & clarity. Experts were recommended by other expert
referrals.
Case studies were used to read significant & understand all the key perspectives which could
help in drawing reference about conflict management strategies.
Limitations Workplace ethics is a complex process to assess because of standard & substantive
methologies to measure the shortcomings, flaws in policies & judgment parameters.

A study of Conflict Management Strategies of ADNOC Group 7
CHAPTER FOUR: DISCUSSION & FINDINGS
The Abu Dhabi National Oil Company (ADNOC) is UAE state owned (Koyler, 2011) which
globally operates 7th largest in reserves & 11th largest in production in Abu Dhabi.
Balancing the power, ethically treating the company & managing key resources are all the strong
forces which drives a company. ADNOC operates globally & has various divisions, sub division
to manage. If it poorly manages & has a friction among the various groups or divisions it will
result in the slow operation, losing of client’s, stakeholders & finally great losses. Some of the
key strategies used by ADNOC is as follows-:
Accommodating
Some of the conflicts can be due to the cultural differences in implementation & execution.
Related to infrastructure, key utilization of resources, alternative strategies changes etc. or any
discussion between top management to lower can result to conflicts & barriers in
communication.
Avoiding
Poorly managed resources, clients, staff, resources, inefficient employee or just avoiding the core
problems can result in friction & lack of sustainability within the ADNOC Company.
Expansion
Venturing into a new place, expanding through divisions, sub divisions, managing new recruit,
staff, allocating & diversifying funds all can be core issues while collaborating or experimenting
with new initiatives.

A study of Conflict Management Strategies of ADNOC Group 8
Compromising
ADNOC top management to lower management, differences in various divisions, sub divisions
or may be conflicts at an individual levels then at company all should work towards one key
company goals. Hence sometimes compromise if the solution to let go things for better future.
Competing
It should be a win-win strategy applicable to internal or whether competing with external forces.
ADNOC management should strategies & always come with an alternative plans while deciding
the planning part.
Reforms & Laws
Changes in the government policies, reforms, laws etc. & adapting to new perspective be it
through negotiating deals or changing strategy can give arise between internal ADNOC with the
external factors.

A study of Conflict Management Strategies of ADNOC Group 9
Chapter Five: Observations, Conclusions and Recommendations
Observation
ADNOC comes 7th in terms of reserves & 11th globally in terms of production. It has two oil
refineries & has a numerous subsidiary operations in various divisions, levels & sectors of the
petroleum industry. From producing offshore, onshore, LNG, to producing electricity, water
utilities, petrochemicals plants etc.it has diversified to each & every sector.
ADNOC works adjacently with the corporate governance & with the Supreme Petroleum
Council. Hence power rest with ADNOC but only after getting a formal approvals from the
Supreme Petroleum Council.
ADNOC main conflict arises due to the internal management staff giving different directions to
subordinates, staff which leads to confusions & changes in time path. Secondly, it was observed
due to the lack of leadership skills in streamlining of process & methologies it again results in
conflits.
Conclusions
Balancing, planning, using effective alternative strategies to maintain decorum is some of the
key factors to adapt at various levels, sectors, management & drive the ADNOC Company.
Equality at all levels, properly managing, utilising the resources optimally should all be the
prime focus areas & routine discussion pints to avoid conflicts internally & externally in
ADNOC.

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Recommendations
Establishing guidelines & directions-: ADNOC before setting up meetings at any levels should
have an agenda, give direction to individuals at various levels, and maintain proper protocols to
be adhered, streamlining the process, procedures etc. should all be formally documented to be
used at later stages.
Keep the communication open & act decisively. Since conflicts can arise at any levels, among
various divisions, sectors etc. hence management should open doors to all & proactively provide
decisions. Be it at lower levels of staff to clients, stakeholders, issues with the external, ADNOC
should listen to all, formally document changes, strategies & then provide a resolutions.
In order to accelerate success of a Global company like ADNOC all the individual goals, should
sync in with the company goals to have a one focus & vision. Another recommendation is to
have a strong leadership presence because of which one could look up for guidance & immediate
resolutions.

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