Employee Stress at Digi Telecom

This project examines employee stress at Digi Telecom, analyzing its impact on health and performance. It explores factors contributing to stress, the relationship between stress and employee well-being, and provides recommendations for stress management strategies. The study utilizes qualitative research methods, including a questionnaire survey of 40 employees, to gather insights into the experiences and perspectives of Digi Telecom's workforce.

A study on employee
stress at Digi Telecom

Table of Contents
CHAPTER 1: INTRODUCTION ...................................................................................................1
1.1 Research Background.......................................................................................................1
1.2 Problem Statement............................................................................................................1
1.3 Research Rationale...........................................................................................................1
1.4 Research aims and objectives...........................................................................................2
1.5 Significance of the study..................................................................................................2
1.6 Identification of key terms................................................................................................2
1.7 Structure of the dissertation..............................................................................................3
CHAPTER : 2 LITERATURE REVIEW........................................................................................4
2.1 Introduction......................................................................................................................4
Theme 1: To identify the factors that leads to work stress among employees Physical Health
performance of DigiTelecom. ...............................................................................................4
Terminologies and definition of stress ..................................................................................4
Theme 2: To ascertain the impact of stress on employees' Physical Health performance at Digi
Telecom..................................................................................................................................8
Theme 3: To analyse the relationship of stress and Physical Health of employees.............13
Theme 4: To make recommendations about stress management to DigiTelecom for future
consideration.........................................................................................................................15
Development of Hypothesis.................................................................................................17
CHAPTER 3: RESEARCH METHODOLOGY ..........................................................................18
CHAPTER 4: DATA ANALYSIS ...............................................................................................25
4.1 Introduction ...................................................................................................................25
4.2 Thematic analysis ..........................................................................................................25
4.2 Discussion.......................................................................................................................41
Development of hypothesis..................................................................................................43
CHAPTER 5: RECOMMENDATION & CONCLUSION ..........................................................44
5.1 Conclusion......................................................................................................................44
5.2 Findings..........................................................................................................................46
5.3 Recommendation............................................................................................................46

REFERENCES................................................................................................................................1
APPENDIX .....................................................................................................................................7

TITLE: “A STUDY ON EMPLOYEE STRESS AT DIGI TELECOM”
CHAPTER 1: INTRODUCTION
1.1 Research Background
Stress is the universal elements and individual in every walk of life have to face it. In
terms of employee’s professional career this term has affect in different manner and they are
liable to manage those stress as well. Stress also given negatively in terms of lower the
performance workplace stress derives from many sources. From past few decades, stress is
emerging as an increasing in the organizations due to high competition level. Present research
will be based on to identify the impact of stress on employee health performance. Stress is the
only reason due to which people suffering from headache, anxiety, irritation etc.
On the other hand, stress is the situation in which employee cannot perform or abide his
duty into appropriate manner. Stress itself is the most powerful conditions where the apparent
outcome and the preferred outcome both are equally important and unknown at same time.
1.2 Problem Statement
The present study based on to identifying the stress on employee health performance.
That has been highly facing by the DigiTelecom employees. This present study showing the
issues that facing employees in terms of physical health, work performance and some other
crucial areas. This also affect the major challenging effective growth outcomes and effective
management task in terms of goals. Due to high work stress employee feel do not valued and
cause performance to decline. The outcomes from the stress are emotional exhaustion, negative
self-evaluation, lowered self-esteem which directly associated with work stress. For that, it is
important to conduct present study in order to analyse the solution and providing better solution
target goals.
1.3 Research Rationale
The main purpose of taking this topic is to enhance the work-related issues that creates
stress in between the individual dealt with strange working scenario. Present research shows that
they many kinds of different work stress excessive pressures that are compatible to workers into
more effective developing task. The reason of stress is UN-manageable or unorganized work
pressure that are not compatible to workers, knowledge and abilities. This is the reason where
exactly stress has been started into the employee’s behaviour. Many of the research has been
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found out that, stress might influence so many other activities such as job satisfaction and their
overall performance in their work culture.
1.4 Research aims and objectives
Aims: “To examine the impact of stress on physical health and performance of employees-
A Case study on DigiTelecom”.
Objectives:
 To identify the factors that leads to stress among employees in an organization.
 To examine the impact of stress on health and performance of employees in
DigiTelecom.
 To analyze the activities to reduce stress among the employees in the organization
 To make recommendations for stress management in DigiTelecom for future
consideration.
1.5 Significance of the study
Present research will be going to do critical research which contributes to stress and stress
management in DigiTelecom. This present study will helpful to conduct work stress during the
working performance, In order to meet out the research aims and objectives. Now a days
Companies are get more advanced in terms of removing the stress in between employees or
within work culture. Further research also presenting the reasons of stress and methods to get
over from those challenges as well (LePine and et.al., 2016). In terms of employees, it is
important for them to adopt some physical and psychological methods of reducing stress goals.
The main purpose of this research is to make the productive future plans or actions in order to
influence the manageable work culture and productive outcome goals.
1.6 Identification of key terms.
Stress : Stress is the main term that has been used in all overall the research which is the
biological terms which is the reason of ineffective behavioral respond of employees. Stress is the
gesture which impact negative impact on the mind of human and created some issues in their
mental and physical level.
Job performance : Job performance is an individual level variable, or the task that
individual performed in within the company environment. Job performance is the role or
responsibility of an individual as per their role and responsibility in between the company
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environment. This also helps to make the better outcomes and effective management target and
influencing leading functional task for the betterment of the company performance.
Attitude : An attitude might be positive and negative and effective management targets
and effective tools and techniques (Ross, 2017). Positive attitude is always helps to give the
positive impact and effective goals and effective management outcomes to promote the better
goals and services.
Attitude is a predisposition or a tendency to respond positively or negatively into positive
manner.
1.7 Structure of the dissertation
Chapter 1: Introduction : In this chapter of research, researcher has been given brief summary
about the related topic. It also has been presenting significance, aims and objectives, rationale
study of the opted research.
Chapter 2: Literature Review : In this chapter leaner read and collected secondary data through
existing theories as literature regarding the chosen research topic. Literature review also
analyzed the study into both positive and negative manner.
Chapter 3: Research Methodologies : This is the most essential part of the research through
investigator applied on the research matter. Besides, it also discussing the different methods of
research which helpful to analyze the study goals. It presents different methods such as
qualitative, quantitative, primary and secondary data collection methods etc.
Chapter 4: Data Analysis & findings : this chapter interpret the all collected data in order to
make the final findings and outcomes of the research. This chapter has been finished by applying
different techniques or tools.
Chapter 5: Recommendation & Conclusions : In this final segment or in the chapter has been
concluded the all over activities which has been conducted in previous chapters. Besides,
investigator also concluded the study with the helps of given findings and some future
recommended strategies as well.
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CHAPTER : 2 LITERATURE REVIEW
2.1 Introduction
Stress is the universal experienced by employees around the globe. Nowadays, stress
become the major issues and problem for employer and particularly in developing nations where
the employer does not realize the impact of stress on the company nature. This makes the proper
and effective nature of performing better subject growth. Present study will be based on impact
of stress on the employee performance with reference of Digi Telecom. It is mobile service
provider in Malaysia. It is the another matter of fact that helps to describe the better developing
and better resourceful growth. Company having 2500 employees in the company with well
specific job and with new environment. It also helps to sustain the better objective growth, it also
helps to make the better fast growing performance and best target market effective performance
of work. Study will collect the secondary data on the basis of this makes the better advancing
goals. This makes the better advancing services and better opportunity growth. This also helps to
certain the better objective performance making target goals.
Theme 1: To identify the factors that leads to work stress among employees Physical Health
performance of DigiTelecom.
Terminologies and definition of stress
The term, stress was first employed in a biological context by the endocrinologist hand
selye in the 1930s. It covers the range of study of phenomenon from mild irritation to drastic
dysfunction that may cause severe health breakdown. According to Ngugi martha (2014) Stress
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Illustration 1: Can We Rely on Job Satisfaction to Reduce Job Stress?
(Source : Research framework, 2017)

is the most complex term because it is author intangible in nature so it cannot be touched only
feel. Stress occurs when company work level become high and uncontrollable. Due to which
employees frustrated and challenging to performing their work pressure and goals. More apart it
also has been proved and long lasting to discover the new level of stress.
As per the Dar, Akmal (2011) review stress is the term which can defined as external
usually physical, forces acting on an individual. It will also contribute low effective performance
making task within the organization level. As per the Fisher, (2015) suggested there has been
It gives the better observation performance and makes the good deal with that as well,
stress is a normal and difficulty in copying with life demands. According to Ngugi martha (2014)
there are some symptoms that shows the stress among employees such as headache, disturbed
sleep, stressful, events. It becomes the better a long effectiveness and looks better services and
long difficult growth channel to be distributing accordingly. Issues become more complex and
ambitious that concerning the issues of confidentiality. Every employee feels stress related work
in the organization. Employees has many issues with their jobs, bosses and sometimes with the
work environment culture. It takes time to be implementing accordingly effective. It is the
responsibility and full accountability of the management team to be taking care of the employees
and make better performing level among the different employee system. Overall, job stress has
been defined as work uniqueness which poss different threats and other terminology area of
specific performances. Stress occurs due to poor performance of the employees. That might be
created long term growth channel and making low effectiveness performance level. On the other
hand, as per the Dar, Akmal (2011) this also has been seen that in the company stress creates
huge losses and discomfort among employees through which employees got stuck in health
issues. According to Nassis and et.al., (2015) there are some new work stress theory that affect
employees into best performing level. Transaction theories of work related stress like
transnational theory of work related stress helps employees to reduce stress level, transnational
theory suggest that stress is the direct product of a transaction between an individual and their
environment which may tax their resources and thus threaten their wellbeing. New version of
this model will suggest to the organization to provide some casual pathway that may better
express the nature of the underlying Psychological and physiological mechanism, which
underpin the overall process and experience of stress. As suggested with another author,
International theories of stress is another model of reducing stress between the employees. For
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instance, the effort-reward imbalance (ERI) theory. Yet in contract of transnational theories of
stress, this imbalance may not necessarily be subject to any appraisal, as the stress-or may be an
everyday constant. This theory helps to reduce the work stress. This also affect the business
goals.
As per the Marek Schaufeli and Maslach, (2017) according to current world heath
organization, occupational or work related stress represented the work demand and stress level
will approach the better service growth and effective needs and wants accordingly. According to
suggested BABU DIVAKAR, (2015) they suggested that stress is the one aspect of the life
which gives new experiences and ill health as well. Even though stress causes low productivity
or performing level in terms of doing the work in the company. This also helps to control the
better and better effective and majorly target marketing growth. Overall, stress is the most
important and most effective process goals. Apart from that, it brings lots of changes and model
of good performing task and better growth changes. Overall, it brings the most.
It is very necessary to resistance and long-lasting materialistic goals. And best chargeable
decision-making approach. In order to meet the satisfaction level employees, it helps to collect
the best approachable results and better forward looking level. There are so many types of stress
such as chronic stress, acute stress,
Set aside, it also helps to discover the most rechargeable and leading targeting marketing
growth and better growth services. This also helps to control the long term stress level and long
term forming task. Apart from that,
Depression is the another face of stress which shows different low learning growth and
makes the uncertain challenging situation. There are many factors that lead different stress level
such as high workload, insufficient workload or lack of control of management among
employees suggested by Kotteeswari, Dr. Tameem, Sharief. (2014). Lack of interpersonal
relationship with employees will also lead to insufficient coordination among employees, Which
also be the reason of high stress that lead the low performing goals. This issue brings the new
basic major objective level. This also helps to control the major activities goals. Stress is
unpredictable and uncontrollable factor. That leads to big changes and low performing level of
makes short term performing growth. Ary, Jacobs, Irvine and Walker, (2018) All along this also
creates the new way of performing goals and makes good deals. With new challenges. It also
makes the proper and challenging break down that makes the better services and better
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challenging growth nature. This also helps to take care of the organization growth and
challenging matter of fact.
Work related stress theories
Systematic Stress : Selye's Theory
Work related stress is the first and majorly taken goals. It is in the nature of the
organization accordingly low performing situation among employees. It is in the nature of the
organization, this might lead to misfit between employees abilities. Due to this factor of stress
Digi Telecom employees has faced conflict issues, job requirement and demands. As per the
Harshi Hassan (2018) work related issues are faced by employees due to high work pressure
among the employees' performance. This makes the better growth or more challenging new level
of growth. Accordingly theory Systematic stress model generating stereotyping response pattern
called the General adaption Syndrome that consist three stages a) Alarm reaction comprise an
initial shock phase and a subsequent counter shock phase. b) Noxious stimulation continues in
this stage all symptoms of Alarm got disappear. Besides, second stage is called Resistance and
on the other sides, Exhaustion is the another way to make effective working goals and target
performance in order to sustained the level of stress.
Physiological stress : The Lazarus Theory
There are includes two concepts of of psychological stress theory that is Appraisal and
individual evaluation of the significance of what is happening to the organization. Since,
physiological theory of factor refers to the relationship between environment through which
person get influenced. The concept of appraisals helps to introduced into emotions research by
Arnold. Stress relevant process in an effective manner. Appraisal also helps to influenced the
individual level of doing things in an appropriate manner. This concept based on idea, emotional
processes and the relevant process of goals. This theory of stress will help to control the effective
management task in order to more appropriate manner and growth in more better manner.
According to THE RELATIONSHIP BETWEEN STRESS AND WORK PERFORMANCE.
(2014) it makes the good impression on the employees to keep the nature and working
environment challenging and well effective performing level of work. Besides, it is necessary
for the organization to keep the management safe and secure from the work load. This also helps
to control the overall process to keep the all employees comfortable and make them happy by
providing some new facilities suggested by Harshi Hassan (2018). Besides, it also helps to make
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the challenging and better effect the long term better objectivity level. Employees are the major
source of the organization. To keep them fully satisfied and outgrowth. Company needs to take
some new steps and major challenging performing goals. As per the Dr. Edward, 2017 Digi
Telecom requires ensuring healthy and safe environment.
As per the different suggested theory, it has been identified the growth and make
challenging situations according to work stress level. Another factor that lead stress in the
company. That is Anxiety it is the most common factor which reduce the level of good
performing level.
As per the Stokes and Kite, (2017), employees are consequently caught between a rock
and hard place. Or they need to leave work in due time. As per the research 23 % EU employees
are works under pressure or anxiety. This number of ratio has been increasing day by day. On the
hand, 72% employees believes on the fact that work related stress is reorganization of the
positions and job security. The term stress are perceived differently by several authors. Overall,
it brings long term range of high pressure among DigiTelecom. There are many work related
stress evident through employees get affects. Such as physiological disorders which includes
blood pressure changes, breathing problems gastrointestinal disorders. Etc. Pressure changes,
breathing problems or gastrointestinal disorders etc. overall, it also helps to make the better
goods and services growth in order to meet the best target results and better opportunity growth.
On the other hand, behavioral disorders includes lower performance, injuries, higher fluctuations
and mood swings. Which affect the overall market growth. There are many common causes of
stress at work that affect the most leading source full ideas. There are so many reasons due to
which work stress has arrived such as high workloads, insufficient workload, lack of control,
bullying or harassment, poor physical working environment. Miss management work pressure in
the company.
Theme 2: To ascertain the impact of stress on employees' Physical Health performance at Digi
Telecom
According to Jayasinghe (2017), stress is the main concern of employees that they are
facing in the company during work pressure. Company needs to take some action to ensure the
low stress level. Otherwise, it brings low performance, low productivity level of employees, high
conflicts and improper management activities. It is the undesirable level of activity that affects
the overall system of performance of the employees. This also creates huge gap between other
8

employees in the company. It more happened at the places where work load is peak and
unmanageable. To achieve the organization growth more challenging and better output
performance. In order to conduct this study effectively, stress is also divided into some
dimensions such as job related, individual related organization and goals. Digi Telecom is the
highly equipped with the technologies that might be create some disturbance among employees
which leads to be high tension. It goes to the right direction and places to be successful and
challenging. This also helps to take the new matter of growth and effective performing growth
suggested by Bashir (2018). There are discussing some consequences of stress on the employees
performances. In order to reduce the stress level, Digi Telecom can needs to reduce work stress
by applying some theories and goals. Allostatic load model of the stress process, that affects the
business opportunity goals and attract number of functional level. Early psychological models of
stress may be suitable for describing how environmental events generate stressful appraisals for
individuals. As per the Thibaut, (2017), Cooper and Palmer's model work stress, another model
of work stress. Refers to how individual may respond to such songstress, go on to experience, go
on to experience acute symptoms. This model of Cooper can encourage or focused on long term
consequences of work related stress as well as the acute symptoms of sources of and the
individual characteristics associated with work related stress. Which also helps to take the better
growth and managing good employee goal and makes better form of results.
In terms of working lifestyles employees takes stress due to its work pressure,
misconception. Anxiety, dissatisfaction etc. the nature of work has been given drastic changes
over the last few years. As per the previous research Meichenbaum, (2017), it has been analyzed
that stress have touched all the professions which was started from artist to a surgeon, or a
commercial pilot to a sales executive. Mainly employees face stress to physical health.
Organization stress lead to affect human health which is not good for the human body in future
times. It is the kind of chronic disease caused by conditions at the workplace that gives negative
effect the individual performances and overall well being of his mind and body.
Consequences of stress
This brings the new challenging and better transforming growth which makes the better
decision making growth. Consequences of the of work pressure may lead dissatisfaction among
employees. This also manifest the employee physical health issues, psychological or behavioral
level smoking and drinking, sleeplessness, overeating and aggression. It makes the long term
9

goals and better objective performance level. Some employees may be not cope with the issues
and high stress situations. Due to which company facing issues of employee turnover,
absenteeism, decreased motivation etc. individual may respond in different ways to the perceived
songstress, which may be exhibited on a physical, physiological or behavioral level. This brings
the new challenging behavioral in order to select the better advancing growth challenge of
distribution. Besides, it makes very clear to protect the better source full and better growth
market. For reducing some stress, company requires correcting better advantage level. It also
helps to control the advancing and challenging growth manner. Physical consequences is the
another negative impact of stress on employees. Such as many of the employees of Digi Telecom
facing the issues with improper immune system which resulting in a lower capacity to handle the
illness and infection. Besides, under which employees also unable to take the work properly
under the low productivity level of growth. This also brings the new challenging and better
objective level of performance. Another impact of stress is due to regular setting employees also
facing the issues of gastrointestinal system such as diarrhea and constipation. These issues leads
to high staff turnover ratio suggested by Basit (2017). These some of them are had serious
impact on the health of individual person. Moreover, it creates the well being and low
productivity charge performance level. Physical consequences are not very much essential and
challenging in order to take the long term process goals. Which makes all things normal and
challenging. All over apart, psychological is the another impact of stress on employee
performance which reduces the performance low and ineffective. Besides, it also helps to take
care the better challenging performance. This impact or pressure of stress will lead the anger,
helplessness, mood changes, anger, depression, anxiety, depression, anxiety, irritability and
tension. This also brings lack of better changing fact that gives the low performing level of
growth suggested by Basit (2017). In order to reduce the
This creates the long term more challenging better growth. Besides, it is better growth
and long effectiveness growth. Advancing and more challenging resources will make the long
process of challenging performance. This makes the proper and effective growth challenging and
better growth more effectively act performance level. Overall, it brings the new major challenges
and low effective performance making task. This also makes the process or challenging
behavioral performing level. In order to reduce the Conservation of resources (COR) Model, it
also helps to take up the new challenges and following better decision making approach. This
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model of stress. As per the theory, it has been observed that risk factors occurs when there is a
loss, of threat, loss of resources. This might be result of conflicts, relationship status, low
performance. This model useful for the company employees in terms of self esteem, resources
focused interventions which aims to make good changes in employees.
All over, behavioral problems is the another major problem or issue that has been created
from the stress in the company. It also grows the major challenging and better effective goals'
performance level of work. Majorly low level of performance and challenging. Besides, it also
helps to keep the new changes and majorly high performing challenging work load situations.
Behavioral problems due to stress will make persons separate from each others. This also reduce
the expectation level of the person in order to keep the level of performing goals effective
suggested by Basit (2017).
As per the Wang and et.al., (2015)Impact of stress lead mismanagement or dissatisfaction
level among employees. Stress can be arrive in any form, there are some signs of stress which
employee get dissatisfied and unhappy with their environment such as trouble concentrating,
Anxiety, Apathy to others, Headaches, anger, stomach problems, skin irritation etc. work stress
directly impact on health issues of the human being process and goals. Overall, it brings new
managerial goal services and better productive task and matter of fact. On the other hand,
Allostatic Load model is the new level of make the good results while implementing the best
approachable results. This model can also help to reduce the level of stress among employees.
Among all other fast forwarded results and goals. Overall, it builds the Allostasis which is the
processional adjustments for an individual bodily systems that serve to cope with real, illusory or
anticipated challenges to homeostatic bodily systems. It also helps to distress the model of stress
and best leading source full growth. For employee better performance. As per the Jayasinghe
(2017) stress is continuous lower the performance level of employees and diminishing the level
of performing the task. In corporate world low performance of employees will be based on high
stress level. Sarkar, Fletcher and Brown, (2015) Due to which they get hurt by the low
performing task. Along with that, author went on to argue the excess stress is harmful,
destructive and detrimental to human well being and productivity. Moreover, it also takes the
low performing result and low productive sources and best forming results. New more effective
leading targets and low performing stressful channel will reduce the power of employee growth.
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Stress can impact on individual performance by improper functioning targets. Which leads to
decreased productivity level.
Impact on employees' productivity
According to Basit (2017) suggested that if company requires measuring the productivity
ratio of employees, they need to consider unit labor cost, or the total labor cost per unit of output.
It has been said that, individual performance level of employees will always been based on three
factors some of them factors are ability to perform the task, level of efforts they put into the are
and support given to that person. Performance of employees has been reduced because of
reducing or absent ratio of employees. Along with that, stress can have become acutely aware of
the problems caused by stress. The illness associated with stress are costly, and they can
debilitate a valuable worker. When stress is not handles well by employees due to which
company cannot get better outcome results and forming results into more appropriate manner of
growth.
Due to lack of stress within company environment employees are full dissatisfied with
the working conditions of employees. Work stress can impact on job dissatisfaction,
embarrassment, high cholesterol levels, increased heart rate and skin complaints and more
smoking area of growth. In order to meet the needs of the long term growth employees facing
highly dissatisfaction level within the working environment of DigiTelecom. Overall, it also
brings inappropriate thinking and generate low personal morale among employees. This makes
low performance of employees and low ineffective target material growth channel.
As per the De Berker and et.al., (2016), managing stress can be managed in two
approaches individual and organizational approaches. This can be given good impact on the
nature of development areas and also gives the good acknowledgment targets to make the better
services and growth. In order to reduce the level of stress, company needs to create healthy
relationship among other employees which can develop new long term growth and better
approachable services and growth. DigiTelecom can also allow some personnel choice in the
way it us carried out and encourage employees for taking initiatives in decision making approach
which affect the company into appropriate manner. Also, company can encourage or provides
different growth opportunity to adopt new development task and give them new duties and
responsibilities. This has been given new productive environment that helps to create new
development task.
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Theme 3: To analyse the relationship of stress and Physical Health of employees.
According to Ngugi martha (2014) relationship of stress and performance is relatively
opposite from each other. Stress is the general output of any action taken by the company.
Individual person take stress n their own manner. Digi Telecom needs to require some effective
HR practices and adopt some new performance effective planning to reduce the level of stress
and anxiety among employees in the organization. This also helps company to make better
output to better employee performance level. It grows the nature of fruitful long lasting
effectiveness and majorly target market opportunity in term of making good image in front of
their employees. This may lead to better objective and gives the better performing goals. Overall,
it also helps to take the challenges and making good effective performing goals. Employees
performances get affected by stress that indirectly affects the organization survival. It brings the
new majorly effective performing goals. Moreover, it takes some time to get adjust all things
with time duration. This helps to taker better advancing level. On the other side, moreover, it
requires taking the new majority given goals and makes the better performing goals. This helps
to perform the better advancing goals and make the good impact on the nature of growth and
better performing level suggested by Ngugi martha (2014). Although stress is the better demand
performing goals which helps employees to perform better work in the organization. Overall to
keep the environment growing and performing well. Company requires selecting the challenging
steps to make the better performing task. As per the Harshi Hassan (2018), to make both term
settle and managing the level of performing goals. Taking an open systems' perspective and more
challenging level of performing goals and low performing growth. This also helps to make the
low productive nature and good writing part performing goals. Belong to another effective
performer goals will make the process effective for employees. Organizational stressors of
employees affect the overall performing goals and makes the better performing level of better
enlargement growth strategies. Stress in the organization can be due to an intensive bass,
unpleasant coworkers and low performing goals and better task making performance level of
task oriented performing games. Due to lack of support from the supervisors also affect the
growth of employees performance suggested by Ngugi martha (2014). By sharing the problems
and joys with others will make the better performing goals. This also helps to increase the
bonding level between all employees in the organization. This also engage the better performing
goals and better target opportunity. Better objective performing goals will make the better
13

enlargement activity growth channel. Apart from that, conflict is very closely conceptually
linked to stress. This makes the long term process and effective challenging performing. This
process has been make new effective working environment in the organization.
Individual job performance will make the good impression in terms of better performing
level it also helps to take care the better performance level. Apart from that, job performance of
an individual always relies on the stress level of the company. This makes the situation more
reliable and growth full. Apart from that, overall. Overall it also helps to tale care the better
performing and long lasting performance in the context of better growth management.
According to BABU DIVAKAR (2015) Stress and performance are interlinked with each
other and employee in the organization has negative effect on there performance. Due to stress
employees of organization are not able to work properly and complete there work on time. This
lead to dissatisfaction in employee and are not satisfied with there job. Also, the impact on stress
comes on the performance of an individual in the organization. Digi Telecom is big mobile
service provider in Malaysia, so stress of there employees is also more. Stress is directly
connected with performance of employees as the level of stress increases the performance of
employee become less effective suggested by Dar L., Akmal (2011). Therefore, to improve the
performance of employee its importance to reduce the level of stress. By this way employees can
performance in more effective manner and more efficiently. Due to more stress sometime
employees leaves there job and join to there rival organization. This, bring negative impact on
organization as well. This company provide there employees with stress relieving sessions and
by the way employees performance also improves. Therefore, they are able to work more hard
for organization and also get motivated. This helps organization to achieve its goals and
objectives stated by author.
Kim and Seo, (2015) Company organizations should understand the level of work stress
and try to make employees powerful to deal with stress in critical situation. Such as DigiTelecom
requires regaining the control system of mind and body to reduce and eliminate stress. There are
many physical practices that can help employee to alleviate both physiological and psychological
impacts of stress. This would also help to control the better result and growth. On the other hand,
occupational stress models can help DigiTelecom to reduce level of stress. Before decsribing the
specific models and theories used in occupational stress research, the manner in which they are
14

used in this field of study must be discussed. Moreover, it has been brought new measurable and
long term growth.
Pasquale, (2015) Stress : can be either or harmful to job performance, depending upon its
level. When stress is absent, it limits job challenges and performance becomes low. On the other
hand, stress helps to gather information resources to meet the job requirements. Constructive
stress inculcates encouragement among employee and helps them to tackle various job
challenges. Job performance and stress play interchangeable relationship with each other. Stress
of work will never so high or low at the work place. Controllable stress always helps to limit of
employees capacity to tolerate and his performance level and helps in productive than an
uncontrollable one.
Wiraeus and Creelman, (2018) Organizations always considered their employees as an
asset of the company. Company always required to put efforts. Efforts should be made regularly
to monitor and the study stress levels in working environment. It also helps to decontrol the best
possible action plan to recover the best advantageous performing goals.
Theme 4: To make recommendations about stress management to DigiTelecom for future
consideration.
According to BABU DIVAKAR (2015) stress is the most concerning part for the
company organization that needs to be reduce immediately. Besides, Digi Telecom should
acquire the better activity growth and makes better performing level work that affect the business
activity productive. This also helps to control the better performing goals that helps to keep the
stress level low. For that company also can adopt some theory of stress to reduce the level of
negative factors. Such as cognitive activation theory of stress suggested by Kotteeswari Dr.
Tameem, Sharief. (2014). This theory helps to define the make employees comfortable and make
them all relax and stress free. For that, company requires adopting the long lasting performance
goals. Cognitive theory suggests that experienced of the individual helps to take things in
positive manner. Along with that, it also helps to take care the part of better performance and
long challenging growth. Overall, the purpose of this theory is that to compel individuals to
remove the source and regulative themselves. Experienced person are the more challenging and
risk taker who easily manage the work in productive and effective manner. Overall, it also helps
to take care the organization growth and long term process goals.
15

Stress id the biological term which refers to the consequences of the failures of a human
or animal body to respond appropriately to emotional or physical threats to the organism weather
actual or imagined. Stress occurred due to conflicts and dissatisfaction between employer or
employee or with other colleagues. Agrawal, Horton Lacetera and Lyons, (2015) This lead to
emotional and physical pressure at working place. Pressure of conflicts and mismanagement will
impact on the employee behavior and lead to dissatisfaction level. There are two types of stress
both positive and negative depends upon the situation and individual perception of the tension
between the two forces.
Present study will be based on the topic of work stress on employee performance and
how job stress gives negative impact on the performance level. In spite of that, higher work
stress can lower the performance of employee. Before, stress comes to the moderate level
company would take immediate action to motivate them and enhances their performance.
According to some Dar, Akmal (2011) employees get stress in misunderstood ways that results
into avoidable problems. It is very much necessary to understand the stress before thinking it to
managing. Human being considered this level as
New technology of new into the make the best approachable results and new upbringing
task. This us the new forming results and back controllable and long lasting performing goals.
Relationship at work helps to make the long term results and growth bringing task. In
DigiTelecom suffering from high on the needs for relationship goals and long term target goals.
It might be stretching the measures too far to suggest that someone high on this factor would
prefer to take the long term growth. On the other side, it has been proved that, employee stress is
the long term impact full growth which affect the company atmosphere.
Stobbe and et.al., (2016) DigiTelecom requires adopting the good working environment
performing task. On the other hand, Company managers also needs to always employees from
conflict. Because interpersonal conflict takes a toll on the physical and emotional health. Stay
organized, employee requires adopting the interpersonal techniques to perform the better task in
order to minimize the negative impacts of stress and helps to organize best performing goals.
Some more recommended strategies that company can be adopt in order to reduce the
level of stress level. For managing work or stress level, managers used to be accountable for the
climate they create in the workplace. It is the role of manager to build up the skills of
adaptability or listening culture acceptability for any individual to feel comfortable talking about
16

a stress related issue. Managers have an open door policy and be defined the better form of
results and developing major goal services. A healthy work environment is a key element for a
stress workforce. Wherever possible, stress factors such as excessive noise, heat, cold,
overcrowding or long working hours need to be identified and mitigated where possible.
Moreover, closing the efforts or result is the another form of reducing work stress level. A
healthy work environment always brings happiness and enthusiasm among employees. There are
many theories and model which contributes better form of results and goal oriented process of
making good forming results. Healthy work environment is a key element for a stress workforce.
Wherever possible, stress factors such as excessive noise, heat, cold and overcrowding or long
working hours need to be identified and mitigated where possible. Ifijeh and et.al., (2019) Staff
well being must be the most important task to be performed into a specific manner. It helps
DigiTelecom to make the good forming results into the business action functions. It has been
found in the study, key factors in stress management. Where organization requires making itself
away from the over reliance technology and systems. Besides, adopt best approaches that are
more successful in engaging the individuals. It also recommending some strategies or ways to
develop stress free environment within working environment. Schnall and et.al., (2018) It is vital
for managers to engage with their teams, although it has to be recognized that key for managing
best approachable results. Modern managers need a comprehensive toolkit of people
management skills in order to encourage a two way dialogue between themselves and the
members of their teams. Overall, it has been concluded that it brings lots of opportunity to take
the new advancing channel of methods to reduce the level of stress.
Development of Hypothesis
 H1: There is a positive effect of worker stress on the job performance
 H2: There is a significant correlation between workload and job performance.
 H3: There is a significant correlation between physical environment and job performance.
17

CHAPTER 3: RESEARCH METHODOLOGY
Research Philosophies
It is the wast term in research methodology that helps to make the research in more
proper manner. It is the long term growth that makes the research more easily and makes the
proper challenging effective working performance. Research philosophy has belief on the data
and goals (Aghimien, Osanyinro and Adegbembo, 2017). That makes the process more
effectively and challenging. Research philosophy has further divides into two sections positivism
and interpretivism. This brings the new level of resources and growth in positive manner.
Positivism is based on believes or on the reality facts. That helps to observed and described from
an objective viewpoint. Through data should be isolated and observations should be repeatable
accordingly. Apart from that, it also helps to knowingly the fact to generate the new major areas
of study as well. Overall, it takes advantage of better performing and growth channel. On the
contrary, interpretivism is based on subjective approach and intervention in reality that will be
fully understood and knowingly properly. To identify the impact of stress performance on the
employee researcher will be taken interpretivism into action. Interpretivism data has been also
based on the qualitative approach which includes in depth knowledge of performing activities.
This helps to collect the data of stress management with the help of human involvement. It also
helps to take the overall part and knowingly better performing level. Overall, it brings the new
level of opportunity and growth. Along with that, it helps to control the measure performance
level which makes the better performing level. Overall, it brings the new major challenges
growth (Grimm, 2015). This makes the better effective and better opportunity level of makes the
proper challenging performing task. This also helps to control the manageable growth channel
performing goals.
Research approach
Research approach is the another considerable important and make the proper and
challenging behavioral growth. Research approach is the most important and growth full term to
be used by the researcher. This also helps to keep the better advancing and challenging for better
research process. Research approach is of two types deductive and inductive approach, these
two are the most essential research approach which helps to create the new learning skills and
managing performance productive outcomes (Flick, 2015). Inductive approach has been based
on this growth is also more challenging in terms of results observation. Main purpose of this
18

approach is that to collect data and formulating that into some objective forms. This also based
on learning and experienced manner (Bhatt, 2015). To upgrade the new challenging performing
task. On the contrary, deductive approach is the another tool which has generally based on
developing hypothesis. This makes the proper and implementing good process. This might be
creating new and effective generating performing task.
Present research has been used Inductive research approach to observe the theories are
proposed towards the end of the research process as a result of observation. Inductive research is
the approach that helps researcher to get the proper research involves the search for pattern from
observation and the development of explanations theories. Overall, it helps to make the proper
effective leading sources (Ledford and Gast, 2018). The main purpose of this research is to
generate meaning from the data set collected in order to identify patterns and relationship to
build theory. Inductive research generally based on the learning experiences, patterns,
resemblances and regularities in experience are observed in order to reach conclusions. Overall,
it also might be more helpful and recreating to get the better goals or services performances.
Inductive approach style helps to implement new theories of management styles and goals.
Research Design
Research design is one of the most significant research method that helps to develop the
research goals. Research design is the process that author considers as the choice between
qualitative and quantitative research methods. Research design has been further divided into
exploratory and conclusive research design (Lewis, 2015). Exploratory design intends to explore
the research questions and does not intend to offer final and conclusive solutions to existing
problems. This exploratory method is helpful to describe the research issue which is not been
proved yet. Exploratory research design does hot have the aim to conclude the research final
outcomes but they explore the topic into deeper manner. This is the most flexible research design
to adopt in any change or effective in laying the groundwork that will lead to future studies.
Conclusive research is the another technique of research design which implied to
generate findings to make decision making. In this type of research design researcher should
needs to be specified research aims and objectives (Mackey and Gass, 2015). It helps to find the
way to verify and quantify findings of exploratory studies. Findings that has been conducted with
the help of conclusive research design. Overall, conclusive involves the quantitative methods of
19

data that helps to analysis the data with the help of statistical tests, advanced analytical
techniques and larger sample sizes compared with exploratory studies.
Present study uses the exploratory research design to analysis data with the help of
qualitative method. It helps give insight knowledge of impacting stress on employee
performance (Silverman, ed., 2016).
Data Sampling
Sampling is the most significant research method which used to select members from
population for the study. Due to large size of target population researcher has two choices to opt
participation method which helps to contained the proper effective goals and better decision
making approach. Overall, it helps to get the overcome and make the better decision making
approach. In furthermore challenge, sampling methods are broadly divided into two types
probability and non probability. Probability sampling method gives chance to all participants in
the study. This method includes simple, stratified systematic or multistage and cluster sampling
methods (Taylor, Bogdan and DeVault, 2015). On the contrary, non-probability method select
some set of group as a participant. Non-probabilistic includes Quota, purpose and convenience
methods.
Present research will be uses simple random sampling method under which they
undertake 40 employees of DigiTelecom. Apart from that, it will help to convey the best possible
outcomes from the research. Employees helps to analyze the data to determine that how much
stress impact on employee working performance.
Random sampling is the method where each and every individual get equal chance to
participation in research. This helps to collect different views or data as per the individual
performances. Results of random sampling proves very adequate accurate. On the other hand
stratified random sampling is the method in which population has been divided into as strata
which contains their own data elements (Vaioleti, 2016). Under which Strata people get equal
opportunity to being selected. All the elements involves strata has been already per-determined.
Data Collection
Data collection is the most crucial process of research that contains all relevant sources to
find answers to the research problem. Test the hypothesis and evaluate the outcomes. There are
two types of data collection secondary and primary method of data collection. On the contrary,
data collection is the long term process to measure the data accurately. It is very important
20

process or method of research while conducting research. Present research collects data of
DigiTelecom in order to identify the impact of stress on employee performance.
Secondary method is the process where data has been already exits in journals, internet,
books, newspaper, magazines (Vaioleti, 2016). Journals, online portals. Secondary data collected
from the websites where been already authors researched on that particular topic. It plays a most
important aspect to increasing the possibilities of research validity and reliability. These criteria
include but not limited to publishing, credential of the author, quality etc. Present study has been
taken secondary research by followed literature review. Where researcher collects data on work
stress on employees and how they affect performance management task.
Primary research is the another method of data collection that further divided into two
groups Quantitative and qualitative. Quantitative research method based on mathematical
calculations in various formats. Methods of quantitative data collection and analysis include
questionnaire with closed ended questions. Quantitative method includes questions which is
closed ended such as correlation and regression, mean mode and median. Generally the best time
to applied quantitative methods which research based on sorter duration of time.
Qualitative method of data collection method which do not involve numbers or
mathematical calculations (Vaioleti, 2016). This method is closely connected with words,
sounds, feelings and emotions, colors which are not quantifiable.
Qualitative method of data collection aims to ensure greater level of depth of
understanding and qualitative data collection methods which includes interviews, questionnaire
with open ended questionnaire, role playing, observations etc.
Present study has been taken both primary and secondary data collection tool that helps to
identify the best possible outcome and results. Primary research conducted by questionnaire and
secondary research has been held by followed literature review.
Data Analysis
Data analysis is the another significant element of research methodology that helps to
discover the new effective challenging task material goals. Data analysis is the process of
evaluating data using analytical and statistical tools to discover useful information and aid in
business decision making process (Flick, 2015). Besides, overall it also affects the better decision
making approach by using effective data collection or information. Data analysis in statistics are
generally divided into descriptive and exploratory data analysis method. In data analyzing
21

process researcher underlying the important and useful data and then observe into deeper
manner.
Data analysis is the another best option to convey the better option creation and long
lasting performance goal objective (Bhatt, 2015). Data analysis is the process where researcher
collects all data and explain better transforming results and goals. Researcher analyzes primary
data and explained in better manner. There are different form of leading goals and better form of
results and goals. Overall, it also helps to know the best leading resourceful growth manner. Data
analysis is the best resourceful leader goals. Apart from that, in qualitative research using style it
helps full using interview, focus groups, experiments etc. this qualitative style of data analysis is
involves to identifying common patterns within the responses and critically analyzing them into
a proper systematic manner (Ledford and Gast, 2018).
In quantitative studies, involves critical analysis and make the better decision making
approach and style. Other all quantitative studies involves critical analysis and interpretation of
figures and numbers. Primary research findings to the findings of the literature review is very
much important for studding both qualitative and quantitative. Overall, it helps to redefine the
better resourceful planning and growth. Data analysis is more helpful in structuring the findings
from different sources of data it also very helpful in breaking a macro problem into micro parts.
Present study uses qualitative data analysis method to analyze the data which is collected
by questionnaire survey (Taylor, Bogdan and DeVault, 2015). This process also helps to design
the more impractical decision making approach and goals. This can easily helpful to analysis the
data statistical tools to discover useful information and aid in business decision making.
Ethical consideration
Ethical consideration is the most prominent element of research method that which is one
of the important parts of the research. Research participants needs to be selected after taking
consent of them. Besides, it also helps to take the better decision making approach and better
advancing goals. Adequate level of confidence of the research is required to be maintained in the
research process. Researcher have responsibility to communicate all planning process to the
members with honesty and transparency. Research ethics involve required for taking things
normally (Vaioleti, 2016). Ethical form of work involves proper disciplinary approach that helps
to get the proper decision making approach. Apart from that, it helps to sustain for better
effective growth. Moreover, ethical approach of research helps to build variety of other
22

important moral and social values. It is the responsibility of researcher to take research into
positive direction that helps to keep the environment productive and enthusiastic. Overall, due to
misleading information as well as the wrong representation of data would give negative impact
on the research outputs (Taylor, Bogdan and DeVault, 2015).
Reliability Validity
Reliability and validity needs to be addressed in methodologies chapter in a deeper
manner. Reliability state for the uniform results that will used with more than one time. In simple
words, researcher find out the same results by using the same research methods under similar
conditions. Besides, it involves one concern factor that, every time one single observer is the
source of every data. There is a one common subjective involves.
On the other hand, validity research which explained as an extent which requirements of
scientific research method have been followed during of generating research findings. Validity is
the term that must be required in all over the world and make the best possible action plan or
source (Mackey and Gass, 2015). Validity criteria related validity, construct better form of
results and goals. Apart from that, it also helps to cover the best resourceful goal proper.
Reliability refers to consistency of a measure psychological consider three types of consistency
over time, across time and across different researchers. In order to ensure the effective measuring
task and better performing goals, researcher needs to appropriate item scale for the study has to
be selected, researcher needs to be select best specific and suitable participant in order to meet
the research objectives and goals. Apart from that, it helps to keep the all task effective and
challenging ensuring better task performance goals. The respondents must be ensured properly
and effective.
Research limitations :
It is the another application of research methodology. Every study has involves some
kind of limitation and it is normal (Taylor, Bogdan and DeVault, 2015). However, it is critically
important for the researcher to striving to maximize the range if scope of limitations throughout
the research process. Also, investigator required to measure some research goals and contingency
plans to make sure the best productive charges and sources. It helps to discover the success
possibilities of the leading resourceful task. Overall, it helps to keep the best resourceful and
leading challenges to take the good steps process. In order to make research effective and
effective company needs to make proper leading resourceful ideological term of performance.
23

Researcher always needs to choose broad aims and objectives so that level of focus of the study
could easily implement properly (Silverman, ed., 2016). On the other hand, it also very helpful
and effective to make the better final output results and goal objectives. Moreover, researcher
also needs to require the better way of challenging behavioral and effective leading resourceful
ideological manner of fact. With the help of research limitation researcher can easily implement
better goal effective results. Validity helps to define what exactly need to do for the business
function (Aghimien, Osanyinro and Adegbembo, 2017). This would help to define the best
resourceful goals and better form of results. Overall, ecological validity face validity predictive
validity helps to redefine the goals objectives. Besides, it also helps to continue the long lasting
results, benefits of effective leading source will help to discover the long term results and better
forming result goals. This helps to take the proper implementing process goals.
Research limitation is the obvious element which involves in the study. Therefore, firm
conclusion about the directions of causality implied in the model cannot be drawn. Thus,
relationship among variables must be interpreted with caution. There are possible research
outcomes and limitations are there through which researcher faced many troubles and challenges.
However, is not necessary for the researcher to discuss the better goals and leading chargeable
property dealing sources. Overall, it applied some managerial leading and best effective sources.
Models. Researcher needs to forecast the future limitations. So that, they can perform better task
and best leading sources. Researcher facing some troubles and limitations that covers the future
challenges and also makes the good impact on the overall behavioral task.
Research limitations are also important for researcher. It helps them to adopt certain
changes and also helps to give power to hold the things into more appropriate manner. Moreover,
it also more effective and best approachable manner of growth to make things into more
appropriate manner. The main purpose of every research to get the best possible action plan in
order to build the best target results and goal. Research limitations must be lack of knowledge,
resources, techniques etc.
24

CHAPTER 4: DATA ANALYSIS
4.1 Introduction
Data analysis is the process or a method to be used to analyze data or information into
systematic manner. Researcher collects different type of data to determine the actual outcomes or
results. This can be done by two methods of data analysis first quantitative and second one is
qualitative. Present research has been done on the basis of qualitative method or through
thematic method. Present research has been based on stress management that affect performance
of employees. Researcher collected data from 40 employees to know how they actually feel
about the work pressure in the DigiTelecom.
4.2 Thematic analysis
Theme 1: Most of the employees working in DigiTelecom are experienced
1. How long you have been working for DigiTelecom ? Frequency
0-2 years 10
3-4 years 15
5-6 years 10
11+ years 5
25
10
15
10
5
0-2 years
3-4 years
5-6 years
11+ years

Interpretation : As per this question and survey process it has been analyzed that, how long
employee workers with the company. 10 employees are those who get 0-2 years of experience in
DigiTelecom which represents that they were enough capable to take things into appropriate
manner. On the other hand, 15 respondents are there who works for 3-4 years in the company.
They are more seniors and capable to understand the work pressure within the company
organization. On the other hand, there 10 employees are those who associated with the company
from last 5-6 years. It helps to get the best performing goals and task. Along with that, there are
5 respondents who are the most senior employee of DigiTelecom. It has been cleared that,
DigiTelecom has most senior employees are more productive and successful to get company into
upper level. Along with that, they also prefer to get the better task performance goals in order to
meet the best objectives. It also has been observed by researcher that, employee is more capable
and having potential to work with motivation and hard work (Prasad, Vaidya and Anil Kumar,
2015).
Theme 2: Employees are not satisfied while working
2. Do you like to work in DigiTelecom? Frequency
Yes 10
No 25
No comment 5
26
10
25
5
Yes
No
No comment

Interpretation : As per this stated statements or question when researcher questioned to
respondents against company that how much do you like to work in DigiTelecom so here they
suggested their own views such like 10 employees were stated that, yes they like to work in the
company into more specific manner and growth. They suggested that company invest more on
employee development process that helps to take the better results and growth. On the other
hand, majority number of respondents were suggested that no they don't like to work in
DigiTelecom and also work in proper effective manner. Apart from that, it gives proper results
and better form of results and betterment target results overall it makes good impact on the
nature of work and betterment of result goals. According to 25 employees and work, this has
been concluded, this would get the better result and forming results and betterment practices and
perform better task. Out of all employee suggestions only 5 of them were not said anything. They
were not thought anything.
Theme 3: Factors that leads to stress among employees
3. What are the symptoms and factors that leads to stress? Frequency
Moody 10
Short temper 15
Lack of confidence 10
Working 5
27

Interpretation : On the basis of this observation and analytical sources, it has been cleared that
respondents are very stressful regarding work and their dissatisfaction level of job. As per the
observation of researcher, it has been observed that out of all 40 respondents, 10 of them were
stated that, there work is depending upon the mood. According to them bad mood is the reason
of restful work. As per the 15 employees they were stated that, short temper is the kind of
symptoms through which they observed work stress at DigiTelecom. On the other hand, as per
the 10 other respondent they were said that due to high work pressure they feel lack of
confidence due to which concentration of work fails to get the good outcomes. As per the last
five employees they were thinks that, continues working might be the reason of work stress due
to which they were not performing well in the organization. It has been observed by investigator,
that high number of ratios were stated that employees get frustrated by carrying high work
pressure or load. Due to which they found many symptoms or factors they observed at the work
place. Besides, the lowest vote is given to working.
As per this observation and analysis of this interpretation process, researcher concluded
that, work pressure is the leading factor which directly affect employee’s mood, short temper,
lack of confidence and working.
Theme 4: Stress due to poor salary
4. What is reason that cause stress on you at workplace? Frequency
Work load 10
28
10
15
10
5
Moody
Short temper
Lack of
confidence
Working

Poor salary 15
Frequent travel 5
Lack of job security 10
Interpretation: On the basis of this observation process of this section it has been found out by
researcher that, participants were stated different causes through which they get stressed and over
pressure of work. Such as, according to 10 employees were states work load is the cause of work
stress. They were thinks that work pressure environment just gives high work load to employees
due to which they got frustrated and ineffective. Another 15 respondents were said poor salary is
the reason due to which employees feel stressed and dissatisfaction level at workplace. Salary is
the most essential part for which employees got engaged with the organization. However, 5 of
them were thinks due to frequent traveling or marketing gives employees stress. Some
employees do not like to traveling. Preferably they choose to sitting job rather than marketing.
This is the reason through which they get stuck-ed into their job life. On the other hand, as per
the 10 employees were suggested that, lack of job security gives tension to employees due to
which level of work stress has been increased. Overall, all 40 employees were thinks differently
and have their own issues regarding work pressure. But it has been concluded after observation
that large percent of respondents are dissatisfied with poor salary due to which they feel stressed
29
Work load
Poor salary
Frequent travel
Lack of job security
0
2
4
6
8
10
12
14
16
10
15
5
10
Column B

and discontent with the company. Contrary, lowest were goes towards the frequent traveling.
Overall, it has been concluded that, DigiTelecom needs to enhance their employee package to
gain some employee interest.
Theme 5: Company conducts activities to reduce stress
5. Does your Company conducts any activities for reducing the stress? Frequency
Yes 25
No 15
Interpretation : On the basis of above table and diagram it has been analyzed that, does
company provides any distress practices at work place to reduce stress level among employees. It
has been analyzed that from the respondents what they were thinking about the environment of
company. Moreover, it has been concluded that, it gives better results to solve the issues and
problems running in the business. As per the survey, 25 employees out of 40 were said yes that,
DigiTelecom provides distress activity for reducing the mental stress among employees. Apart
from that, as per the 15 respondents they were said company does not give any such facilities to
reduce level of stress. Among all that, it gives better idea and growing material to perform better
result and developing goal performance. Moreover, it gives better idea and to perform activity
30
Yes
No
0 5 10 15 20 25 30
Column B

into more appropriate manner and growth results. All respondents recommended that company
should provide some services or results to take the good response from the better goal services.
Also, they give positive response towards the distress activities of company. That affect the
better services and long-term results and better result performance.
Theme 6: Lack training and appreciation in the organization
6. What kind of issues you face in DigiTelecom ? Frequency
Group behavior 5
Lack of appreciation 15
lack of training & development 15
office conflicts and politics 5
Interpretation: On the basis of above table, researcher found out the outcomes on what
difficulties employees feel in the company. On the other hand, it has been concluded that, it
helps to take the better decision making approach and long term task performance goals. Overall,
it helps to continue the betterment and new logistic goals. As per this observation sources, 5
employees were stated that, group behavior of other employees affect the performance of others.
Overall, some employees have different moods and nature which is not good for others. It affects
the low productivity and low performance goals. On the other hands, it might be affected full and
low performance task for rest of the employees. As per the 15 respondents lack of appreciation is
another reason that they feel unhappy at work place. As per another 15 respondent they were
31
Group behaviour
Lack of appreciation
lack of training & development
office conflicts and politics
0
4
8
12
16
5
15 15
5
Column B

stated that, DigiTelecom does not provide enough training and development for employees to
handle environment friendly goals for maintained the effective performance. Apart from that,
rest of the 5 respondents suggested that, office conflicts and politics are another reason to get
dissatisfied about the work. It has been cleared out that, maximum number of employees were
stated that due to lack of appreciation and lack of development practices they were not getting
enough job satisfaction. For that, company requires adopting the best possible results and also
adopts some new developing task in order to make sure the best performance level work.
Company also needs to take new management approaches and also gives long term ineffective
goals. Overall, approachable management sources are most productive and leading resourceful
goals and better opportunity market.
Theme 7: Workplace stress affecting employee’s health & performance
7. Do you think stress at workplace affect your health and performance? Frequency
Yes 30
No 10
Don't know 0
32
30
10
Yes
No
Don't know

Interpretation: On the basis of above table it has been cleared that, stress show its impact on
employee health and performance in different manner. As per the 40 employees, it has been
analyzed that it gives better transforming results and goals in order to meet the best target
performance goals. When researcher asked her to make the best choices of results. Moreover, as
per the 30 employees they were stated that, it gives better performing goals and better goal
targets. Moreover, according to them all they feel stress and discomfort between the work. On
the other hand, as per the 10 respondents they were stated that no they do not feel any harm and
discomfort at work place. It has been observed from the observation that, maximum number of
respondents were not happy and some of them are suffering from health issues. Work stress
directly impact on the human health and performance through which they suffered from different
aspects of health and mental issues. In order to get over from those mental issues. Company
requires making the better forming results. Apart from that, it also helps to make the better
results and growth. Moreover, it gives the great dealing goals and best leading charges and
sources.
Theme 8: Employees suffering from Headache or Migraine
8. Are you suffering from any of the following disease? Frequency
Headache 25
Diabetes 3
Asthma 2
Back pain 10
33

Interpretation : On the basis of above table and discussion it has been concluded that,
due to stress of work pressure employees get stressed full which gives negative impact on
employees' health when researcher asked this question to all respondents. As per the 25
respondents, they stated that due to high work pressure or load they all suffering from headache.
On the other hand, as per them work pressure are always so hectic and overloaded which gives
employee stress and low performing goals. On the other hand, as per the only 3 respondents are
there who suffering from diabetes due to taking stress and unbalanced diet. On the other side, as
per the only 2 respondents who are suffering from Asthma which is the another not good for the
health. They feel during the work load they are not able to keep their health maintained and feel
stressful. On the other hand, another major health issues that employees are majorly faced that is
back pain. Due to continuous sitting at one place could be the main reason of back pain which
affects the employees' health. It has been analyzed that major health issue due to high work
pressure at work place that is headache. DigiTelecom needs to look into the main reason and try
to give relax in environment. That helps employees to enhance interest in working environment.
Theme 9: Performance of employees getting affected due to physical and mental stress
9. What are the changes you experienced due to physical and mental stress? Frequency
Violence 10
Excessive alcohol 1
Increased smoking 4
Poor performance at work place 25
34
Headache
Diabetes
Asthma
Back pain
0
5
10
15
20
25
30
25
3 2
10 Column B

Interpretation: On the basis of this observation researcher has found out that what are the
changes faced by employees due to physical and mental stress. Besides, researcher got different
answers and outputs by all 40 respondents. 10 respondents were suggested that, due to their
working stress or mental & physical stress they start making violence and being arrogant with
others. Mental stress makes them unconscious and angry. On the other hand, 25 respondents
were stated that, due to physical and mental tension they got in poor performance at work place.
As per the stated of all those 25 employees that mental stress stopped them to perform well in the
office. Contrary, according to 4 respondents they start too much smoking to reduce mental stress
and physical stress of workplace. They got into the bad habits which is not good for health and
development goals. Overall, it helps to take the new development areas to make the best
performing results. As per the only one respondent who start drinking. As per the observation
many changes that employees faced during their work load. It has been concluded that, how
many employees got suffered due to having work pressure of office. However, stress level gives
many changes in human behavior due to which they fail to take task into proper manner.
Theme 10: Increased absenteeism due to stress
10. How stress affect your job performance? Frequency
Increased absenteeism 16
35
10
1
4 25
Violence
Excessive alcohol
Increased smoking
Poor performance at
work place

Decreased productivity 15
Low morale 3
Reduced job satisfaction 6
Interpretation : As per this observation or leading process, it has been observed by researcher
that how stress impact on employees job performances. Researcher has found out different
results and aspects of stress due to which respondents decreases their job performance level. As
per the 16 respondents, they were states that, stress gives us lack of interest due to which ratio of
leaves has been creased. Respondents feels that, due to work stress it gives negative impact on
work. Apart from that, 15 number of respondents were suggested that, stress decreased the
productivity of employees due to which performance get affected. Low productivity work
directly affect the overall performance of employees and profit ratio. 3 respondents choose that,
stress decreased the morale or interest among employees due to which they not interested to
work in that organization. They also stated that, work pressure always lead tension and
dissatisfaction towards the work. No one employee can perform work with happy mood.
According to 6 respondents they opt reduced job satisfaction is the another major impact due to
work stress which directly affect the low employee morale interest towards the work. It has been
concluded that major impact of job performance is decreased productivity of employees or
seriousness towards work. Maximum number of respondents thinks that low productivity is the
36
Increased absenteeism
Decreased productivity
Low morale
Reduced job satisfaction
0
2
4
6
8
10
12
14
16
18
16
15
3
6
Column B

biggest impact given by work pressure due to which employees are not interested to work in
systematic manner.
Theme 11: Participants feel stressed at work place
11. Do you feel stressed at work place? Frequency
Yes 30
No 10
Interpretation: As per the given stated table it has been found out that, what actually employees
thinks about the level of stress at workplace. All 40 employees were stated that, what they
actually feel with the work they performed in the company and also helps to discover the long
term challenge and best approachable result and growth. Moreover, as per the 30 employees they
stated that, yes they all feel stressed at the workplace. They also affecting the long term and
better result performance and good performance results. They feel high work pressure or
implication through supervisors or managers which lead fear among employees. This work
situation makes dissatisfaction among other workers in within the organization. On the other
side, some of them were give positive answer that they do not feel any stress at workplace. They
work with full of enthusiasm and positive manner. End of the discussion been presented that
majority of results suggested that they feel work stressed between the organization environment.
37
Yes No
0
5
10
15
20
25
30
35
30
10
Column B

Theme 12: Tours and outing can reduce stress among employees
12. What are the strategies DigiTelecom needs to adapt for reducing stress? Frequency
Yoga 5
Physical exercise 10
Prayer 5
Tour 20
Interpretation: On the basis of this observation and interpretation process, researcher observed
so many things in between respondents related to company development. When researcher asked
question that what company needs to adopt for their employees in terms of reducing work stress.
There are so many suggestions has come out from employees. 20 of them were suggested that,
company needs to make outdoor plans or kind of tour to cheer up the employees' mood. Besides,
5 of them were thinks that company should start doing prayer or morning worship for the
involvement of positive vibes. Contrary, 10 respondents were suggested that physical exercise is
38
Yoga Physical exercise Prayer Tour
0
5
10
15
20
25
5
10
5
20
Column B

the best option to release the mental or physical stress among employees. Exercise is the best
workout practices to make itself charge and energetic which employees suggested.
Last but not the least only 5 employees were suggested that, company requires
encouraging employees or organist yoga session for making environment more energetic and
productive. Overall, it has been concluded that, respondents have many suggestions or
techniques that helps to reduce some level of stress and also engaged with positive activities.
Moreover, all the given suggestions are more fruitful and productive that company should needs
to adopt. Through which company easily get over from the work stress
Theme 13: Employees reduce the stress by utilizing stress management facilities and
practicing
13. To what extend do you reduce the stress by utilizing stress management
facilities and practicing? Frequency
To a great extent 5
To some extent 25
No change 10
39
To a great extent
To some extent
No change
0
5
10
15
20
25
30
5
25
10 Column B

Interpretation : On the basis of above section it has been concluded that, when
researcher asked to respondents that to what extent do you reduce stress by utilizing stress
management facilities and practicing level. Overall, as per the 5 employees suggested that got
help by using some stress management practices. That helps employees to feel good and
encouraging at work place. On the other hand, as per the 25 employees they stated that they are
moderate when they using stress management facilities and practicing. Moreover, as per the 10
respondents they were thinks that, this will also make the better charges and better goal service
and betterment of people and most appropriate legal services and best approachable target goals.
Overall, this would help to consist and betterment of target performing goals. Apart from that, as
per the 10 respondents and leading resourceful goal and make the best performing goals and best
chargeable services. Moreover, it has been concluded that, this must be all required and make the
proper leading goals and better services goals. Apart from that, it has been cleared that, large
number of employees suggested that, it gives the better resourceful goal and making the best
performing targets. Overall, it helps to develop the long term goals and best performing targets.
4.2 Discussion
On the basis of above Data analysis chapter, it has been concluded that maximum number
of respondents were gives positive and negative aspects of results. Researcher has been asked
many questions to the respondents in order to meet the needs of the great target performance.
Overall, it helps to discover the long lasting goals and helpful to recollect the better target
performances to make the good presentable results. Interpretation process will help to renovate
the better goal oriented leadership targets and best employable results. The main purpose of this
present research is to identify the possible impacts due to high work pressure or stress among
employees. How the working stress affect the job performance of an individual. As per the
suggestions of employees and goal oriented process it will help to continue the best possible
action plan and results. Overall, 10% respondents were suggested that stressful work leads to
lack of confidence among employees in the organization. Apart from that, investigator also
concluded that according to 15 respondents also stated that in DigiTelecom employees get
stressed due to poor salary scale. Salary is the biggest reason for which employees invest the
high interest into the business activities. So that, DigiTelecom needs to be more effective and
leading resourceful ideological manner of growth.
40

On the other hand, in order to meet the needs of employees it very necessary for the
company to adopt the employee engagement policy making targets and best essential working
conditions in order to meet the needs of employees satisfaction approach. Researcher asked
question to employees that what kind of difficulty employees feel at the workplace. As per the
maximum number of respondents suggested that, they faced difficulties in lack of appreciation
due to which employees satisfaction would not get the best possible action plan and growth level.
On the other hand, due to lack of proper training & development, employees are not satisfied
with the goals and objectives. The main impact of stress on employee performance is mental or
health issues that currently employees faced during at work place. 75% employees suffering
from headache, back pain which is not good for an employees' life. For that, Company needs to
adopt some healthy practices in order to take the good response from the employees.
However, it is very necessary to make the best productive and influencing factors to take
the best possible action plan and development deals. For reducing the stress among employees
company need to resolve the work pressure and give some relaxation to employee. On the other
hand, one thing also been analyzed by researcher about the stress level, when researcher asked to
employees that what changes they faced due to physical and mental stress. On that note,
maximum number of respondents said that poor performance at work place has been faced by
employees. It is obvious when work pressure is on high page, employees performance would
automatically come down and affect employees performance level. On the other hand, it also
seen that, respondents said they start smoking which is not good for health. Poor performance is
the most unproductive nature of impact full growth. Stress impact on participants job
performance has been given directly on the employees' presence. Due to high work pressure or
results, respondents start taking leaves due to health issues. Overall, survey discussion helped
researcher to collect more data or information from employees. Apart from that, by this research
company can get help to understand the feelings of employees so that they can perform better
task and effective growth channel of impact. Overall, it gives positive impact on the study to
identify the actual employee satisfaction approachable targets.
As per the suggestions of employee when they asked by investigator that weather should
company needs to adopt distress activities or not. So that, 25% of respondents were suggested
yes that DigiTelecom has to adopt some sessions through which employees can feel relaxed and
relief. On the basis of some more discussion, it also comes out some new suggestions like. Some
41

respondents suggested that Yoga practices should help to reduce stress and high work pressure
on employees. Besides, some of them would suggested that, physical exercise would more
helpful to reduce the stress and work load level of target performance. This helps to reduce the
work stress level. Overall, it helps to make the best and approachable target performing goal and
better decision making approach. Overall, when employee take the best services and make the
best approachable findings that respondents gives to researcher. With the help stress
management practicing it helps to get the best practicing level of task performance needs. It has
been concluded that, employees just need to settle the need of stress management target
performances.
The main purpose of this chapter is to collect findings of questionnaire survey. This
makes the good impression on the nature of leading targets goals. Apart from that, it would help
to implement better stress management practices and result target goals. Apart from that,
moreover, it brings the best services for employees. With the help of this result goals, employee
can get better results and outcomes in order to meet the needs of better services and effective
market growth. More apart from that, it gives better services and long term target performance.
It has been observed from the overall discussion. Many of the respondent are not satisfied
with the working conduction so of the company. Besides, many of them are happy and satisfied
with the working conditions of the company. Moreover, it has been taken by the research that
for all types of organization. Work stress has always creates huge issues and employee
dissatisfaction results in the business activities. Apart from that, it also been analyzed that,
maximum number of respondents were preferred to hold some best stress management. Besides,
it also helps to control the best performing targets and give the best approachable results and
makes the best performing task.
42

CHAPTER 5: RECOMMENDATION & CONCLUSION
5.1 Conclusion
Work stress related stress doesn't matter and stress is a biological term which refers to the
consequences of the failure of a human or animal body to respond appropriately to emotional or
physical threats (LePine and et.al., 2016). The main objective of conducting this study is to
examine the influence of job stress on employee physical health performance. Hence, it has
certainly exposed every working individual from lower to higher income gainers to undergo job
stress that has great impact not merely and most appropriate and best performing results and
goals. The role of employees are very much necessary in the organisation, due to some stress
level of work it has been given huge impact on their behaviour or the health of the employees.
Moreover, they study have derived the following conclusions from the findings (Abbas and Raja,
2015). On the other hand, employees are the most valuable and productive resources of every
institution. Without their contribution company could not perform well an appropriate manner.
Moreover, the main aim of this research is to study the impact of employee stress on job
performance. On the other hand, the result of this study shows that which factors and situation
influence the work or performances of employees at DigiTelecom. This study shows both
positive and negative manner that distressed employees had a negative effect on their
performance or the health of the employees. So, for a DigiTelecom company to be more
successful and profitable, it is necessary for the organisation or for the employee to be stress free
for them to perform well in the organisation (Moody and Galletta, 2015). There are many
stressful condition in DigiTelecom that faced by employees. Due to which they also suffered
from mental or physical stress. Apart from that, there are many conditions or situation that
employees faced while performing the work. On the basis of enquiry done by researcher also
making help to get the high performance task. Overall, it has been observed throughout this
researcher that, also make the long term growth and best reproachable making task. As per the
survey undertaking by the researcher it has been concluded that, 89% respondents that were
taken by researcher. It has been concluded that, maximum number of respondents were
suggesting negatively regarding stress level (Deery and Jago, 2015).
This research has been summarized in this chapter which affect the longer term of living
area and also affect the long term charged and best output results. On the basis of findings given
by researcher that various factor of time pressure influencing job stress and employee
43

performance. Overall, it brings the best results which express the effective leading output results
and better cost of services. Respondents also contributed their suggestions and some strategies in
order to meet the needs of the organisation performance. Present study based on qualitative
research method which has been undertaken by questionnaire survey. Considering this system
and job stress within the company directly related to the best forming results (Ali and et.al.,
2014). Moreover, overall research been gone through from many processes such as collected
data, implement different research methodologies approaches and philosophies to take the best
outcome results.
This present research helps to give evidence which can be fruitful to analyse the
importance of job stress within the Telecom industry. Apart from that, it also concluded in the
study is that, employee always work productively implemented and long lasting. Overall,
research has been given great concept of employee stress and how they affect the company
functioning level (Goh, Ilies and Wilson, 2015). DigiTelecom requires adopting the employee
engagement strategies or some stress free practices for the employee productivity. Apart from
that, it also has been analysed that
Better performing goals will make the good matter of fact.
On the basis of this file observation. It has been concluded that, more comfort and make
the best approachable and make the long term growth and best approachable target market goals.
Apart from that, in determining stress and its effects on employees' performance the study
revealed that time pressure is one of the main factor that hinders performance due to the fact
employees reach a burnout level that they can no longer produce effectively. Present study based
on best target and approach the best results and growth. This helps to considered employee stress
into serious manner (Baron, Franklin and Hmieleski, 2016). This study helps to develop the
effective work pressure and developing long term goals and best approachable targets. It has
been clearly defined that, employee dissatisfaction lead to low motivation and lack of
confidence, which affect directly or indirectly to the performance level of employee
dissatisfaction level.
It has been observed that, it is the kind of biological term which refers to the
consequences of the frailer of a human work. That is why, the main purpose of this study is to
identify the level of job stress and their impact on employee performance (Fu and Deshpande,
44

2014). By obtained many results and findings that helps to understand that how employees stress
can be reduced.
Along with that, study adopts descriptive survey as the research design. Purpose and
simple random sampling in order to calculate population size of 40 employees. Along with that,
study also used questionnaire method of data collection in order to ensure the best possible result
outcomes. From the result obtained, it has been cleared that due to high work stress, it lowers the
productivity or performance level of employees (Schnall and et.al., 2018). Besides, as per the
survey observation many of the employees were about to leaving the company as soon as
possible. Furthermore, study also recommended management that, they should needs to analysis
the organization mood and climate in order to understand employees and their needs.
5.2 Findings
As per the observation and conduct a study there are many findings has come out
regarding how stress affects the employee physical health performance. Majority of employees
were suggested that DigiTelecom consists high work pressure and hectic work are involved.
They also think that company does not care for his employees in appropriate manner. Apart from
that, Majority of DigiTelecom focused on company profit rather than employees satisfaction
needs. Which is the reason of high stress. Besides, also majority of respondents were also stated
that, Company having poor salary appreciation which is the another reason to get into the stress
zone. Apart from that, there was an evidence of good stress free management practices that
adopted by company would help to reduce some level of stress between the employees (Karimi
and et.al., 2014). Another findings have been concluded that, DigiTelecom also started some
yoga session, exercise and tout packaging for their employees. So that, employees feel
distressed.
Study concluded the theory by supported some of the effective models of stress that helps
to convert the effective management task into more appropriate manner. Such as systematic
theory, physiological theory etc. it has been found out that, DigiTelecom employees heavily
suffered from unhealthy environment of the company due to company work stress level.
5.3 Recommendation.
In today's competitive market stress among employee or at work place has been
increased. Due to which employee productivity can be significantly hindered by high levels of
stress experienced in the working atmosphere of the company. Stress is universal issue or the
45

elements which is mandatory for employees to be faced. Employees are facing or analysing high
work stress management issues that leads low performance of employees at work place. The
main purpose of the study has been based on impact of stress on employee performance and
evaluate the stress level to lower job performance of employees (LePine and et.al., 2016).
Besides, some findings has been occurred that, high range of stress zone would directly affect
their mental or physical state.
Based on the present study all research, it is recommended that the following measures be
put in place to help employees in DigiTelecom to reduce level of stress and get help to improve
job performance. Company should adopts some strategies and some practices to reduce the level
of stress and work load pressure among the employees goals. Basically, the main causes due to
which stress has arrived within working scenario is that unsatisfactory at work, additional family
stress or loss, heavy work loads, poor advancement opportunities, lack of appreciation or
recognition etc (Ross, 2017). on the other hand, what employees feels and what symptoms they
faced are feeling hectic, anxiety, irritation, depressed etc. in order to reduce them or making low
effect full growth services that can company adopts to reduce work stress level. Listen to music,
eat, healthy, stay hydrated, give employees some time. So that, they can do what they actually
want to do. Overall, it helps to get the best idea and new performing task in order to introduce
best performing goals.
Promote transparency : company recommended adopting these kinds of strategies and
techniques to perform better activities for their employees. Such as promote transparency level
among employees. No matter how many employees company have, transparency has proven the
best approach to make employees happy and satisfied with the company environment. This
practices always starts from top level management to down level of workers (Deery and Jago,
2015). It provides opportunity to encourage in terms of open communication process. Employees
must feel to speak and communicate whatever they thinking. Employees are free to communicate
and give feedback for further new developments. The outcome of this recommended strategy is
employee learn to speck anything and build trust and credibility across the company
environment.
Create to do lists and prioritize them : superior to do lists and prioritize them is the
another approachable results and techniques. Superiors organisational skills set successfully
professional apart from the rest. This is the best strategy which is recommended to DigiTelecom
46

employees that start making to do list for the work and then do one by one as per the priority
level.
Expand the work environment : it is the another recommended strategy thought of
being cooped up for hours and hours every day can seem like a death sentence for some people.
Manager can give flexibility to employees to perform their task from any place.
Stress is more than a mental state and can cause serious physical ailments. According to
stress management expert. Stress also negatively impacts the alertness of minds and leads to a
drowsy, non productive state when burst of adrenaline wears off.
Encourage exercise session for employees: This is the another channel that can be
adopted the company to keep maintained positive health care environment within the company.
Exercise session will improve employees productive performance level. DigiTelecom needs to
encourage staff to form after work exercise groups. Another idea is to use fitbits or other
wearable technology that helps to track the all health records.
Mental Health & Stress release activities : Stresses rapidly decreases the level of health
problems which influence so many other issues as well. For that, company should release some
coffee time, give some extra space towards the better growth services.
DigiTelecom encourage exercise level also that can help to disclose the better effective
growth into the best practices level. Company should look into the activities that can help to
discover the new activity goals (Putz-Anderson, 2017). Company should arrange some exercise
practices that helps to reduce the stress management and low productivity goals and best
development practices for employees. Exercise is the best ways to reduce stress among all other
employees.
Hire a listener : it is the another step would be taken by the company in order to in order
to connect the best possible action plan and results. Apart from that, it gives the resourceful and
best possible action plan. It makes the best possible action and make the best possible results and
goals. Moreover, have a set time when the professional plans to be in the building and make the
better resourceful planning and best dealing material growth in order to meet the employee
development theory. Moreover, retain a professional psychologist therapist or clergy person to
visit the office one or two times each month.
Mental health days: one approach is the idea of mental health days off that help
employees clear their head. As per the above observation process, it has been concluded that,
47

mental stress is the affecting process goals and best productive channel. There had been many
stress factors that the employees of DigiTelecom endured. All over the task goals and make the
best possible action plan results (Putz-Anderson, 2017). Apart from that, it discovers the long
term results and best approachable result and growth. Employee needs to look upon the better
resourceful employing needs and goals. Apart from that, it will help to bring the new advancing
goals and best approachable target results. Moreover, it brings the new growth full results that
helps to reduce the low performing growth channel.
Set aside a stress free space: create a serene spot in the building that is designated a
quiet area. Where employees can escape for a few minutes, to be very much associated with
leading goals.
On the basis of above file discussed that, it has been concluded that, company requires
adopting the proper time management training for employees on a continuous basis. Managers
should also review time to time in order to evaluate the best possible action plan or result goals.
Apart from that, employees should invite employees who think that they are being given jobs
that are in coordinated very properly. It also helps to make the better task and better goals
services, more proper leading source full idea logical matter of fact. Company can also
recommend Use re framing mental process and being a better services goal. In order to reduce
the stress among employees (Lu and Gursoy, 2016). Also, improve planning into appropriate
manner it helps to bring the best activity outcomes. Company can also use the strategy of
planning through employees can easily make good planning in order to managed the time goals.
Besides, stress management research by Robert Epstein has made it clear that stress can be
managed through planning. Employees can also make good planning tool management task in
order to meet the needs of employee satisfaction. Also, start making daily checklists, dust off
managed through planning and act by organized better planning result growth. Company can also
reduce the level of stress by giving employees free relaxation exercise, surprise holidays, gifts
vouchers etc (Wiraeus and Creelman, 2018). another style that should organization can
developed that is buffering effect on stress and have powerful buffering effect on stress.
48

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APPENDIX
Questionnaire
Name:
Occupation :
How long you have been working for DigiTelecom ?
 0-2 years
 3-4 years
 5-6 years
 11+ years
Do you like to work in DigiTelecom?
 Yes
 No
 No comment
What are the symptoms and factors that leads to stress?
 Moody
 Short temper
 Lack of confidence
 Worrying
What is reason that cause stress on you at workplace?
 Work load
 Poor salary
 Frequent travel
 Lack of job security
Does your Company conduct any activities for reducing the stress?
 Yes
 No
What kind of issues you face in DigiTelecom ?
 Group behavior
 Lack of appreciation
7