A Study on Employee Stress

A study on employee
stress at Digi Telecom

Table of Contents
CHAPTER 1: INTRODUCTION ...................................................................................................1
1.1 Research Background.......................................................................................................1
1.2 Problem Statement............................................................................................................1
1.3 Research Rationale...........................................................................................................1
1.4 Research aims and objectives...........................................................................................2
1.5 Significance of the study..................................................................................................2
1.6 Identification of key terms................................................................................................2
1.7 Structure of the dissertation..............................................................................................3
CHAPTER : 2 LITERATURE REVIEW........................................................................................4
2.1 Introduction......................................................................................................................4
Theme 1: To identify the factors that leads to work stress among employees Physical Health
performance of DigiTelecom. ...............................................................................................4
Terminologies and definition of stress ..................................................................................4
Theme 2: To ascertain the impact of stress on employees' Physical Health performance at Digi
Telecom..................................................................................................................................8
Theme 3: To analyse the relationship of stress and Physical Health of employees.............13
Theme 4: To make recommendations about stress management to DigiTelecom for future
consideration.........................................................................................................................15
Development of Hypothesis.................................................................................................17
CHAPTER 3: RESEARCH METHODOLOGY ..........................................................................18
CHAPTER 4: DATA ANALYSIS ...............................................................................................25
4.1 Introduction ...................................................................................................................25
4.2 Thematic analysis ..........................................................................................................25
4.2 Discussion.......................................................................................................................41
Development of hypothesis..................................................................................................43
CHAPTER 5: RECOMMENDATION & CONCLUSION ..........................................................44
5.1 Conclusion......................................................................................................................44
5.2 Findings..........................................................................................................................46
5.3 Recommendation............................................................................................................46

REFERENCES................................................................................................................................1
APPENDIX .....................................................................................................................................7

TITLE: “A STUDY ON EMPLOYEE STRESS AT DIGI TELECOM”
CHAPTER 1: INTRODUCTION
1.1 Research Background
Stress is the universal elements and individual in every walk of life have to face it. In
terms of employee’s professional career this term has affect in different manner and they are
liable to manage those stress as well. Stress also given negatively in terms of lower the
performance workplace stress derives from many sources. From past few decades, stress is
emerging as an increasing in the organizations due to high competition level. Present research
will be based on to identify the impact of stress on employee health performance. Stress is the
only reason due to which people suffering from headache, anxiety, irritation etc.
On the other hand, stress is the situation in which employee cannot perform or abide his
duty into appropriate manner. Stress itself is the most powerful conditions where the apparent
outcome and the preferred outcome both are equally important and unknown at same time.
1.2 Problem Statement
The present study based on to identifying the stress on employee health performance.
That has been highly facing by the DigiTelecom employees. This present study showing the
issues that facing employees in terms of physical health, work performance and some other
crucial areas. This also affect the major challenging effective growth outcomes and effective
management task in terms of goals. Due to high work stress employee feel do not valued and
cause performance to decline. The outcomes from the stress are emotional exhaustion, negative
self-evaluation, lowered self-esteem which directly associated with work stress. For that, it is
important to conduct present study in order to analyse the solution and providing better solution
target goals.
1.3 Research Rationale
The main purpose of taking this topic is to enhance the work-related issues that creates
stress in between the individual dealt with strange working scenario. Present research shows that
they many kinds of different work stress excessive pressures that are compatible to workers into
more effective developing task. The reason of stress is UN-manageable or unorganized work
pressure that are not compatible to workers, knowledge and abilities. This is the reason where
exactly stress has been started into the employee’s behaviour. Many of the research has been
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found out that, stress might influence so many other activities such as job satisfaction and their
overall performance in their work culture.
1.4 Research aims and objectives
Aims: “To examine the impact of stress on physical health and performance of employees-
A Case study on DigiTelecom”.
Objectives:
 To identify the factors that leads to stress among employees in an organization.
 To examine the impact of stress on health and performance of employees in
DigiTelecom.
 To analyze the activities to reduce stress among the employees in the organization
 To make recommendations for stress management in DigiTelecom for future
consideration.
1.5 Significance of the study
Present research will be going to do critical research which contributes to stress and stress
management in DigiTelecom. This present study will helpful to conduct work stress during the
working performance, In order to meet out the research aims and objectives. Now a days
Companies are get more advanced in terms of removing the stress in between employees or
within work culture. Further research also presenting the reasons of stress and methods to get
over from those challenges as well (LePine and et.al., 2016). In terms of employees, it is
important for them to adopt some physical and psychological methods of reducing stress goals.
The main purpose of this research is to make the productive future plans or actions in order to
influence the manageable work culture and productive outcome goals.
1.6 Identification of key terms.
Stress : Stress is the main term that has been used in all overall the research which is the
biological terms which is the reason of ineffective behavioral respond of employees. Stress is the
gesture which impact negative impact on the mind of human and created some issues in their
mental and physical level.
Job performance : Job performance is an individual level variable, or the task that
individual performed in within the company environment. Job performance is the role or
responsibility of an individual as per their role and responsibility in between the company
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environment. This also helps to make the better outcomes and effective management target and
influencing leading functional task for the betterment of the company performance.
Attitude : An attitude might be positive and negative and effective management targets
and effective tools and techniques (Ross, 2017). Positive attitude is always helps to give the
positive impact and effective goals and effective management outcomes to promote the better
goals and services.
Attitude is a predisposition or a tendency to respond positively or negatively into positive
manner.
1.7 Structure of the dissertation
Chapter 1: Introduction : In this chapter of research, researcher has been given brief summary
about the related topic. It also has been presenting significance, aims and objectives, rationale
study of the opted research.
Chapter 2: Literature Review : In this chapter leaner read and collected secondary data through
existing theories as literature regarding the chosen research topic. Literature review also
analyzed the study into both positive and negative manner.
Chapter 3: Research Methodologies : This is the most essential part of the research through
investigator applied on the research matter. Besides, it also discussing the different methods of
research which helpful to analyze the study goals. It presents different methods such as
qualitative, quantitative, primary and secondary data collection methods etc.
Chapter 4: Data Analysis & findings : this chapter interpret the all collected data in order to
make the final findings and outcomes of the research. This chapter has been finished by applying
different techniques or tools.
Chapter 5: Recommendation & Conclusions : In this final segment or in the chapter has been
concluded the all over activities which has been conducted in previous chapters. Besides,
investigator also concluded the study with the helps of given findings and some future
recommended strategies as well.
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CHAPTER : 2 LITERATURE REVIEW
2.1 Introduction
Stress is the universal experienced by employees around the globe. Nowadays, stress
become the major issues and problem for employer and particularly in developing nations where
the employer does not realize the impact of stress on the company nature. This makes the proper
and effective nature of performing better subject growth. Present study will be based on impact
of stress on the employee performance with reference of Digi Telecom. It is mobile service
provider in Malaysia. It is the another matter of fact that helps to describe the better developing
and better resourceful growth. Company having 2500 employees in the company with well
specific job and with new environment. It also helps to sustain the better objective growth, it also
helps to make the better fast growing performance and best target market effective performance
of work. Study will collect the secondary data on the basis of this makes the better advancing
goals. This makes the better advancing services and better opportunity growth. This also helps to
certain the better objective performance making target goals.
Theme 1: To identify the factors that leads to work stress among employees Physical Health
performance of DigiTelecom.
Terminologies and definition of stress
The term, stress was first employed in a biological context by the endocrinologist hand
selye in the 1930s. It covers the range of study of phenomenon from mild irritation to drastic
dysfunction that may cause severe health breakdown. According to Ngugi martha (2014) Stress
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Illustration 1: Can We Rely on Job Satisfaction to Reduce Job Stress?
(Source : Research framework, 2017)

is the most complex term because it is author intangible in nature so it cannot be touched only
feel. Stress occurs when company work level become high and uncontrollable. Due to which
employees frustrated and challenging to performing their work pressure and goals. More apart it
also has been proved and long lasting to discover the new level of stress.
As per the Dar, Akmal (2011) review stress is the term which can defined as external
usually physical, forces acting on an individual. It will also contribute low effective performance
making task within the organization level. As per the Fisher, (2015) suggested there has been
It gives the better observation performance and makes the good deal with that as well,
stress is a normal and difficulty in copying with life demands. According to Ngugi martha (2014)
there are some symptoms that shows the stress among employees such as headache, disturbed
sleep, stressful, events. It becomes the better a long effectiveness and looks better services and
long difficult growth channel to be distributing accordingly. Issues become more complex and
ambitious that concerning the issues of confidentiality. Every employee feels stress related work
in the organization. Employees has many issues with their jobs, bosses and sometimes with the
work environment culture. It takes time to be implementing accordingly effective. It is the
responsibility and full accountability of the management team to be taking care of the employees
and make better performing level among the different employee system. Overall, job stress has
been defined as work uniqueness which poss different threats and other terminology area of
specific performances. Stress occurs due to poor performance of the employees. That might be
created long term growth channel and making low effectiveness performance level. On the other
hand, as per the Dar, Akmal (2011) this also has been seen that in the company stress creates
huge losses and discomfort among employees through which employees got stuck in health
issues. According to Nassis and et.al., (2015) there are some new work stress theory that affect
employees into best performing level. Transaction theories of work related stress like
transnational theory of work related stress helps employees to reduce stress level, transnational
theory suggest that stress is the direct product of a transaction between an individual and their
environment which may tax their resources and thus threaten their wellbeing. New version of
this model will suggest to the organization to provide some casual pathway that may better
express the nature of the underlying Psychological and physiological mechanism, which
underpin the overall process and experience of stress. As suggested with another author,
International theories of stress is another model of reducing stress between the employees. For
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