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A Study of the New Zealand Hospitality Sector
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Added on 2020-04-01
A Study of the New Zealand Hospitality Sector
Added on 2020-04-01
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Running head: A STUDY ON THE NEW ZEALAND HOSPITALITY SECTORA STUDY ON THE NEW ZEALAND HOSPITALITY SECTORName of the StudentName of the UniversityAuthor Note
1A STUDY ON THE NEW ZEALAND HOSPITALITY SECTORPart 1: Annotated BibliographyArticle 1: Poulston, J. (2008). Hospitality workplace problems and poor training: a closerelationship.International Journal of Contemporary Hospitality Management,20(4), 412-427.Purpose: The purpose of the paper is to examine the common problems in the hospitalityindustry in order to identify the relationship among the central issue and them.Research Paradigm: The research paradigm for the paper uses quantitative methods, whichinclude the data collection methods from various hospitality students and employees in someorganizations belonging to the hospitality industry. The methods further include the analysis ofcollected data, questionnaire design, pilot and main studies, profile of respondents and analysis.Findings: The authors of the article used the methodology that comprises of questionnairedesign, pilot and main studies, profile of respondents and analysis. The result of the analysisshows that the most of the respondents are inexperienced and the eligible staffs are hired withlow wages. The result presents few tables that show a comparative analysis of the problems. Inaddition, it is found from the research that there are several workplace problems regarding theturnover such as under staffing, unfair dismissal.Contribution: The result of the research paper shows the predominance of employee turnover inthe hospitality industry. The main reason for the employee turnover identified by the authors ofthe research paper to the poor training, which make the employees fail in their job and leads tothe turnover. The research paper is a fine example and guide for the scholars researching on the
2A STUDY ON THE NEW ZEALAND HOSPITALITY SECTORtopic as well as to the management of the New Zealand hospitality industry to reduce the causeof the turnover. Ethical Consideration: The ethical consideration for the research paper is highly followed. Thequestionnaires were made with the questions that are answerable. The methods of the researchalso followed the ethics in term of questioning the employees and collecting the data. The ethicalconsiderations for the article can also be linked with the behaviors of the researchers and theharmlessness of the people by the research. Article 2:Williams, D., Harris, C., & Parker, J. (2008). I love you-goodbye: Exit interviews and turnoverin the New Zealand hotel industry.New Zealand Journal of Employment Relations(Online),33(3), 70.Purpose: The purpose of the report is to examine the turnover in New Zealand hotel industrythrough exit interview. The research paper also focuses on the effectiveness of the exit interviewprocess in the organization chosen for the research. Research Paradigm: Both the quantitative and qualitative methodology has been used in thisresearch paper. The exit interviews are conducted in the some hotels and the data was gatheredfrom 2001 to 2005. The authors chose two brands under which the there are some hotels wherethe interviews were conducted. Findings: The findings are divided into two segments as per the brands of the hotels (Brand Xand Brand Y). The findings from the research are presented in the tables that provide the reasons
3A STUDY ON THE NEW ZEALAND HOSPITALITY SECTORand data for the staff turnover in the hospitality industry. Moreover, the finding also recommendsthe need for modifying the exit interview process for more effective result. Contribution: From the findings, it is evident that there is dissatisfaction in the hotels of brandY employees regarding the management, pay, hours and others. While the brand X employeesshow other reasons for the turnover. Considering the same focal point of the employee turnover,the impact of the exit interviews are to be taken into account. This is because the exit interview isone of the effective and easy ways for the management to understand and reduce the cost andreason for the employee turnover. Hence, the article impacts on the wider literatures as well ason the future researcher in a positive way. Ethical Consideration: The ethical consideration for the research paper presents the process ofthe interviewing the staffs of the hotels about the turnover reasons. The efficacy of the exitinterview also follows the ethics in terms of conducting them properly and adding values to theresearch.Article 3:Poulston, J., & Jenkins, A. (2016). Barriers to the employment of older hotel workers in NewZealand.Journal of Human Resources in Hospitality & Tourism,15(1), 45-68.Purpose: The research paper aims to identify the barriers in the New Zealand hospitalityindustry in employing the older staffs in the same by the management for reducing the employeeturnover. Research Paradigm:The research methodology used in the research is the quantitative methodsthat include the data collection from the mangers of some of the hotels by using questionnaire.
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