Steps to Prioritize Goals and Utilize Technology for Achieving Business Objectives

Activity 1
Question 1: Service quality and performance can be affected by many things.
a. List 3 issues that could affect your organisation’s performance/service
quality.
i. Delay
ii. Inferior quality
iii. Supply issues
The success of a business organization is highly dependent on two major factors
that include quality of products and its services. The business experts have to deliver the
products within stipulated time. Otherwise, customers tend to show their reluctance in
using the services again. Therefore, delay in delivering products has become one of the
most effective issues that every business organization has to face which ultimately
reflects negative impact on the overall image and reputation of organization. In addition,
organization sometimes does not focus on quality of products. If the quality of product
fails to satisfy the needs and demands of target customers organization can never gain
business profitability. Moreover, large number of business experts have to face
challenges in supplying the product to proper destination as well. Shipping executives
may face challenges in identifying the customers’ destination, which ultimately leaves
negative impact on the overall business reputation. Therefore, it can be highlighted that
organization needs focus on the superior quality of products.
Scenario assessment
Your plan for today has been disrupted by an unscheduled fire drill. As supervisor of your
section you must coordinate this drill, half of your day is occupied with this task. You
have a monthly report due by 4pm this afternoon, on top of your daily routine tasks. Your
immediate manager is expecting this report as he/she is presenting results to an
important client.
NB: Minimum of 300 words required for response.
a. Explain in detail, what steps you will take to identify your priorities to
achieve your goal.
 Information Collection- all required information would be collected
 Documentation- collected information would be documented
 Identifying the activities- activities required for the continuous improvement would be
identified
 Executing the work- work required for the continuous improvement would be
executed
 Monitoring the work- the activities and their outcomes would be monitored for any
issues or flaws
 Closing the work- final documentation for ensuring the closure of the work and
implication work