A world class hotel facilities

Running head: RITZ CARLTON
RITZ CARLTON

Running head: RITZ CARLTON
Table of Contents
Question 1......................................................................................................................................................................... 3
Question 2......................................................................................................................................................................... 3
Question 3......................................................................................................................................................................... 3
Question 4......................................................................................................................................................................... 4
Question 5......................................................................................................................................................................... 4
Question 6......................................................................................................................................................................... 5
Reference...................................................................................................................................................................... 6
Appendix 1..................................................................................................................................................................... 7

Running head: RITZ CARLTON
Question 1
It is a special feature of Ritz-Carlton hotels to attract financiers who are looking for a world class hotel facilities and
extremely lavish experiences and hospitality. Therefore, the best business strategy that has been sued by Ritz Hotel is to avail
their customers with full service schemes for each individual whether travelling for business purpose or otherwise along with
planners (Gitman, et al 2018).
Question 2
In order to measure quality there are several parameters that have been determined such as on time service, hassle free
check in and check out, immediate solutions to problems, room ambience, proper interaction with the staff. Since the
customers are treated as ultimate king, their preference and satisfaction is kept on the priority basis. At Ritz, customers get the
genuine services and not false ones.
Question 3
Ritz-Carlton is very dynamic in nature as it is mostly aware of the ever-changing styles. Ritz-Carlton has been
changing with the times and therefore, it has always been updated with style of service which is provided to their patrons. The
facilities that have been delivered to patrons are of proactive nature, in addition to best experience within as well as outside the
room. Ritz-Carlton is focusing majorly on hiring new and skilled staff to make sure to meet the overall benchmarks set by
hotel (Lee & Kwag, 2017).