Role Play 1 Report: Communication, Cultural Safety, and Partnerships

This report, based on Role Play 1, examines critical issues impacting communication and relationships between employees, community members, and community link-up programs within Aboriginal communities. It explores the influence of cultural factors on service delivery, emphasizing the importance of cultural safety through sensitivity, awareness, and safe environments. The report details strategies to develop effective partnerships between staff, Aboriginal and Torres Strait Islander peoples, and their communities, highlighting the significance of communication and understanding. It also outlines methods to qualitatively measure the success of cultural safety strategies, including self-evaluation and monitoring. The report concludes with a discussion on program evaluation, including revising strategies to engage Aboriginal and Torres Strait Islander peoples effectively.

Role Play

Table of Contents
1. Critical issues that impact the communication and relationship between employees from
community members and community link up.............................................................................3
2. Community leader potential affect cultural factors have on service delivery........................3
3. Key aspects of cultural safety on service delivery...................................................................4
4. Support to developed effective partnerships between staff, aboriginal strait islander people
and its communities.....................................................................................................................5
5. Outcomes against which cultural safety strategies need to be qualitatively measured to find
out success...................................................................................................................................5
6. Program evaluation with community leaders against outcomes and strategies revise to
engage Aboriginal Strait islander people in program..................................................................6
REFERENCES................................................................................................................................7

1. Critical issues that impact the communication and relationship between employees from
community members and community link up
Poor wages- Healthy and positive employees' relationship is very essential within
Aboriginal community. Due to poor wages the relationship between the workers from
community link up and community members get affected negatively. Poor wages increase
dissatisfaction among staff members and lower their working interest more than before. Wages
or salary is the significant factors that influencing employees relation and communication. When
communities provides workers with industry standard wages, they can run employees relations
more smoothly than before.
In effective work policies- Ineffective policies of community about workplace put
impact on relation between staff members from community link up and community members
(Lee and et.al., 2016). If community do not focus on workers safety in workplace and less
concentrate on their well being it makes negative impact on their relationship and
communication. Harassment and discrimination policy is very essential in workplace as for all
people's working in company it assures them about their safety and concern of management.
Company culture- Organization culture is personality of firm, it defines environment in
which workers work. If Aboriginal community cannot provide positive environment to people
and do not offer equal growth opportunities then it put impact on employees' relationship with its
management. It includes the variety of factors including work environment, value, expectations,
ethic and goals. When community focuses on people expectations towards them they can be able
to make good communication and relationship with workers. But without effective
communication management cannot be capable to make good relationship with its staff
members.
2. Community leader potential affect cultural factors have on service delivery
Changes in people perspectives, values and believes, religion, language, education,
politic and law are the included in cultural factors that impact on service delivery within
Aboriginal community (Reader and et.al., 2015). Due to languages differences between
Aboriginal and other community its impact on their service or product delivery and make
barriers to communicate with people. Aboriginal Australians is different indigenous peoples of
Tasmania, Australians people and often the Tiwi people. This Australian group contains distinct

peoples that have developed across Australia for more than 50,00 years. The language of this
group peoples is quite different from others as it effect on service delivery procedure the most.
Moreover, changes in people needs and requirements also impact on delivery of
products or services in Aboriginal community. Due to sudden changes in workers demand the
whole supply procedure affected as it creates difficulties to supply things. People in Aboriginal
community do not have the good education level as their workers has the less education
opportunities which impact on service delivery. Aboriginal peoples have different perspectives
and believe which does not match with the other community. If the other communities cannot
understand their culture and norms they can not be able to serve its best and better services to
them.
With the help of community leader it is possible to reduce the factors and decrease their
impact on peoples and workers performance. Understanding the different languages as well as
identify the culture and perspective of people other communities can be able to provide better
services to Aboriginal peoples and delivery the best quality products to them.
3. Key aspects of cultural safety on service delivery
Cultural safety includes three key factors: Cultural sensitivity, cultural awareness and
cultural safety. Consultation with Aboriginal community leader focuses on cultural safety which
helps to deliver services effectively. With help of community leader and consultation of social
workers, they can be able to protect people cultures and believes. They can create socially,
spiritually and emotionally safe environment within community workplace that help to assure
people about culture safety and get the best service delivery (Geller, 2016). They can follow the
cultural safety principles which are very beneficial for them as well as people growth in their
career. If leader understand the culture of different communities with the help of consultation or
social worker they can be able to get the better services as well as deliver the same. In Australia
cultural safety is effective practice of community from another culture that is determined by
workers culture. Cultural safety is met via actions which respect, recognize and nurture the
different cultural determine of the people. With the support of event community leader can be
able to generate awareness about other community members as well as their cultural.
Communication with other community workers or peoples Aboriginal leader understands their
beliefs, religious and also provide the same knowledge about them which is quite beneficial for

service delivery. Cultural safety mostly focuses on well-being of Aboriginal peoples and
improves their health statues.
4. Support to developed effective partnerships between staff, aboriginal strait islander people and
its communities
Community leader with brainstorm efforts to make food relationship with other
communities members and try to developed partnerships between staff aboriginal islander people
and their communities (Kim, Park and Park, 2016). Communication is the best way to develop
effective partnership, with the help of effective communication and collaboration they cannot be
able to make relation or partnership effectively. They need to connect with other community
leader and understand their perspectives and culture which is quite beneficial for partnership
procedure and support to build greater bound between both of them. One of the social employees
has been criticised by customers and indigenous workers as they attempt to categories how many
customer have mixed heritage. It put negative impact on workers performance, thus for this types
of situation community leader must make effective plans and strategies which help to develop
good partnership or relationship with peoples. Before partnership development community
leader need to make sure about their goals and clearly define so everyone is on the equal level
according to their expectations. Connect with the leaders at partner communities to promote
engagement is one of the best methods that support in development of effective partnerships
between Aboriginal islander people and other communities. Community linkup workers and
customers criticised one of the social workers at this community which impact on their working
abilities and performance. With the help of better understanding with other community, they can
be able to serve its best and build effective partnership.
5. Outcomes against which cultural safety strategies need to be qualitatively measured to find out
success
To determine the success of cultural safety strategies self-evaluation, monitoring and
measure the outputs of program or strategies (Wepa, 2015). Self-evaluation is the best procedure
to find out the success of cultural safety in workplace in context of Aboriginal peoples at
community link up. It helps to highlight strengths and working environment at workplace which
is very essential for employee’s safety as well as their cultural safety. In order to do this
community leader must be willing to consider or recognize areas that need to developed or
improve it better than before. Cultural awareness is one of the cultural safety strategies that

contribute to generate awareness about other culture or peoples which is effective and useful for
business growth and community well fare. With the help of evaluation it is very easy for
management as to identify working culture and staff behaviour towards Aboriginal peoples.
Monitoring is also one of the great way or method to identify the effectiveness of strategies.
Higher management can be capable to check or observe the quality or cultural safety strategy
over the period of time and keep it systematic review.
6. Program evaluation with community leaders against outcomes and strategies revise to engage
Aboriginal Strait islander people in program
Conference is considered as business meeting or other meetings which has been conduct for
some specific purpose. They need to arrange event in which they discuss issues and problems
related with workplace discrimination of Aboriginal peoples (Gladman, Ryder and Walters,
2015). In this event both parties discuss and review their ideas and explain what they need for
people growth and development. In this event community leader express their feeling and
demand to improving working culture or environment which is very essential for them. With the
help of effective communication and provide equal wages to Aboriginal people community can
be able to engage these peoples in program that is beneficial for both of them

REFERENCES
Books and Journals
Geller, E.S., 2016. The psychology of safety handbook. CRC press.
Gladman, J., Ryder, C. and Walters, L.K., 2015. Measuring organisational-level Aboriginal
cultural climate to tailor cultural safety strategies. Rural & Remote Health. 15(4).
Hajmohammad, S. and Vachon, S., 2014. Safety culture: A catalyst for sustainable
development. Journal of business ethics. 123(2). pp.263-281.
Kim, Y., Park, J. and Park, M., 2016. Creating a culture of prevention in occupational safety and
health practice. Safety and health at work. 7(2). pp.89-96.
Kotalik, J. and Martin, G., 2016. Aboriginal health care and bioethics: A reflection on the
teaching of the Seven Grandfathers. The American Journal of Bioethics. 16(5). pp.38-43.
Lee, S.H. and et.al., 2016. Handoffs, safety culture, and practices: evidence from the hospital
survey on patient safety culture. BMC health services research. 16(1). p.254.
Marsh, T.N. and et.al., 2015. Blending Aboriginal and Western healing methods to treat
intergenerational trauma with substance use disorder in Aboriginal peoples who live in
Northeastern Ontario, Canada. Harm Reduction Journal. 12(1). p.14.
Reader, T.W. and et.al., 2015. Safety sans frontières: An international safety culture model. Risk
analysis. 35(5). pp.770-789.
Wepa, D. ed., 2015. Cultural safety in Aotearoa New Zealand. Cambridge University Press.