Contemporary Hospitality Industry: Types of Businesses, Operational Departments, and Skills Required

ABOUT THE
CONTEMPORARY
HOSPITALITY INDUSTRY

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Different businesses in hospitality industry.................................................................................3
Operational and functional departments and their interrelationship............................................3
Contribution at local, national and international level.................................................................4
Franchising and licensing agreements.........................................................................................5
Contribution in the economic worth............................................................................................5
Different operational roles...........................................................................................................5
Skills required..............................................................................................................................6
Skill gap.......................................................................................................................................6
Impact of skill gap on hospitality business and suggestions.......................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Hospitality industry includes multiple aspects and types in its operation. Brown’s Hotel is
one of the prominent hotels based in London with great potential to expand internationally. The
present report will evaluate the different types of business and the contribution of industry at
different levels. It will also identify the different operational roles and the skills that are required
for such roles which will be compared with the skills actually possessed.
MAIN BODY
Different businesses in hospitality industry
The term hospitality industry basically indicates the services that are related to
accommodation and food and drinks to the people in return of money (Savitckaia, 2017). There
are a variety of businesses in the hospitality industry as well. These are:
 Accommodation: These are those brands who offer stay facilities i.e. a person can stay
here and are usually provided with all the facilities such as laundry etc. but there are no
food related services here such as diner etc. There are various brands such as Air Bnb,
Zostel etc. that are prominent in this area.
 Restaurants and pubs: The restaurants and pubs are those where the food and drinks
related services are available but one cannot stay here and they have to leave after
spending a considerable number of hours. Starbucks can be categorised into this where a
person can spend only a limited time.
 Events: These involve those companies that are mainly onto the event hosting, giving
catering services etc. to the selected number of people (Lubis, Absah and Lubis, 2019).
These generally includes wedding planners, companies with such services etc. and the
entertainment is also involved in this aspect only.
Therefore, these are the different types of organisations that operate within the hospitality
industry collectively.
Operational and functional departments and their interrelationship
The operational department is the one where the different aspects related to the operation
and management of the hotel are included. It includes departments like housekeeping, front
office, security etc. Functional department represents different segments of organisation that are
categorised on the basis of their nature for duties i.e. HR department, Production Department,
Marketing department etc. Both the departments are equally important for the successful
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