Importance of Support Services in University

This article discusses the importance of support services in university and their impact on the growth and development of students. It highlights the role of IT, help desk, and reception services in providing effective support to students. The article also includes a literature review on the topic of academic skills.

ACADEMIC SKILLS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Portfolio.......................................................................................................................................3
Literature review..........................................................................................................................5
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Students are always expecting lots of services from their respective university or college,
in which upper management of college and university fully responsible for fulfilling these
expectations on time. When the college has offered different services and facilities to own
students, then students will be felt valued by their college administration (Service and Thornton,
2020). So, support services are really play very effective role in the university. A very productive
reflection on different support services Waltham International College of has been included
below with the literature review on academic skills.
MAIN BODY
Portfolio
There are my college Waltham International College has offered many support services
to all students. For example; reception, attendance, information technology, issuing & paying
agents, and student, finance application and help desk etc. are some of major support services at
the college. Currently me, my colleagues and many other students highly need these all services
for completing an academic session with productive way. Currently most of colleges and
universities in the United Kingdom has also focused on proving different support services to own
students. Every student union mostly demands from administration of own college and university
for achieving various support services in the campus.
Currently me and colleagues has fully satisfied with WIC’s different support services, but
some of services still need to be improved by the management or administration of college.
mostly me and colleagues has taken various productive steps for informing upper management at
WIC about poor services (Ovseiko and et.al., 2019). Basically, in this information, student union
always tries to aware the administration about support services which still needs to be improved.
Me and peers think that, it is a key responsibility of students for informing their college
administration about what type of developments are required within university or college
campus. Basically, I am a very active and highly motivated student of WIC, so when put my
huge efforts for working in the welfare of all students in the college campus.

In all support services of Waltham International College, the reception, information
technology (IT) and help desk support services are very appropriate as well as excellent. I am not
saying that that rest support services are not good. I am saying that all services of college are
good but these services that I have mentioned above are very excellent. Nowadays, when
students go to the reception counter for completing their respective task, in which students can
simply get quick response from reception counter. The reception services really productive in
WIC. Me, colleagues and many other students, all appreciates existing services of reception at
college. On the other hand, I think administration and upper management of college also need to
appreciate staff of reception counter. Many times, parents of students also have appreciated staff
of reception counter when they visited Waltham International College (Jacobson, 2018).
According to my knowledge, if reception service will be more developed their methods of
serving, then different students can get more impressed by reception service within college. On
the basis of these all factors, existing reception service is playing an excellent role in university
or college.
According to own experience, IT service at the campus of WIC is also very appropriate,
because IT manager is very energetic and enthusiastic in its existing job role. IT manager mostly
tries to employ new technological equipment and gadgets in own daily activities, because mind-
set of information technology manager is that, everyone will be able for completing its each
activity in very fast way, when students have some advance technology in college. This is the
main reason that IT service of WIC is very appropriate. Students at college currently very happy
with existing support service, so there is no any improvement has required in IT service of the
college, because existing manager of information technology department always tries to make
it’s all services up-to-date. Nowadays me, my colleagues and students of union no has any
complaints about support service of information technology (Lazaroiu, Popescu and Nica, 2016).
Sometimes we have faced some errors while using this service, however just because of different
external factors like; when the internet provider has not offered quality service, so in this case
this is not the mistake of information technology management of college. IT manager at our
college always resolves different issues of its department, and that why any student can simply
access IT service in college campus.

There are few of support services still have to be some more improved. For example;
finance application service of students, because sometimes students have faced many difficulties
from this service. I have recently listened one issue in the campus that, once a student of WIC
has gone for competing its work based on finance application. But exiting management of
finance application was not given the quick response to that student, and that’s why I am saying
that the development is mandatory in finance application support service. On the basis of my
previous experiences, this service highly needs to be developed, because many of students at
college necessarily requires this service in systematic way.
Nowadays, my colleagues and many other students simply able for accessing these
support services. These students have full right for using all support services within university or
college. This thing has already mentioned in the policies of WIC that, students of college has
right for using all support service in the campus (Rabinovich, Berthon and Fedorenko, 2017).
The administration and upper management of Waltham International College has putted their
excellent efforts for offering these all support services to all existing and new students. Currently
I just want to say one thing that, present support services of college are appropriate, but if the
management of WIC take few steps towards more developing these all support services, then
colleagues and student union will be able for taking more benefits from all these services within
campus.
Literature review
As per the views of Kirch and et.al., (2019) support services cater by the university create
a huge impact on the overall growth and development of the personality of students of the
college. Personality development is one of the key topic associated with the students and
curriculum of the University of Leeds Trinity / Waltham International College. This topic is wide
and creates a huge involvement in the overall academic and professional growth of university
students. Personality development is a practice involves developing and growing the overall
personality of the students at the University of Leeds Trinity / Waltham International College.
University involved in various campaigns like free education, poorty removal in which
university allocate resources to the poor people or low income group people to improve the life
style of such peoples and other such respective services. University motivate students to take
participation in all different campaigns university hold. The participation of students make the

campaign more successful and effective in favour of the university. Social services play the
significant role in the overall growth and development of society especially the weaker section of
the society. Vasiljeva and et.al., (2019) stated that personality development is a critical topic that
needed to address by the university in order to improve the career expectancy of the students.
The University of Leeds Trinity / Waltham International College have been engaged in various
events that aimed to create some kind of social change to improve the capability and potential of
the student. Author has suggested that these types of events and activities university conduct
create positive impact and influence on the overall goodwill and brand value of university. More
students and stakeholders want to be a part of the university operations. These types of events are
the best possible ways and approach to achieve these objectives behind the functional activities
of the university. Social change is also a key aspect that needed to address by the university.
Social activities allow and support the university in delivering the respective social change in
favour of the society growth. Author has supported the operations undertaken by the University
of Leeds Trinity / Waltham International College in delivering the respective social change. This
would make the entire society better place to live and grow. Its essential for the society to
support its weaker section of the society that significantly improve the overall growth of the
country. These activities university undertake potential support the overall growth and
improvement of the society.
As per the opinions projected by Mpaata, (2017) it has criticised the involvement of
students in social activities undertaken by the University of Leeds Trinity / Waltham
International College. AAuthor has stated that social activities is important for the overall growth
and development of society but university must keep all these social causes on its own. They
should not include students in performing all these various social causes and activities. The
University of Leeds Trinity / Waltham International College involve all its student and on the
basis of the willingness of the student university include all its students who like participate in
the respective activities. This also waste the time of students and distract them in doing their
academic studios. These activities are time consuming and require plenty of efforts of students in
performing all these actions. Due to the time consumptions nature of the activities author has
significantly criticised the student involve and participation in all these actions. Author has
projected in its studios that in the academic year’s students must give emphasis to their studios
only not focusing over other operations undertaken by the university this would improve the

academic knowledge of such students and make them more significant in the overall carer
growth.
As illustrated by the Tananchai, (2017) involve of students in the support services grow
the overall personality of such students. The involvement of the student in the support services
makes their personality more effective and fruitful. This provide so many advantages to the
employees. They get to develop the overall personality of the students. Participation of students
in the support services get to develop different skills like communication skill, presentation skill,
written skill, interaction skill, research skill, observation skill, reflection skill and many such
skills. All the skills students get to learn support them in achieving the overall objectives behind
the professional career of such students. Author has supported the participation of students in all
different social activities as it improve the overall personality of the individual. Skills play the
significant role in the overall growth of the personality of the individual. All different skills
students get to learn with the support of different support services create positive impact over the
confidence of such students. Petersdotter, Niehoff and Freund, (2017) has reflected in its studios
over the personality development as in the professional career the overall personality of the
student matters the most even more than the academic performance of the student. Many times
companies prefer the student that contains the attractive and diversified personality rather than
recruiting the student that contain only good academic marks. In the professional life this
personality of student is a key tool or a driver that contribute in the overall growth of such
students. The improvement of the personality of student makes them the asset for the
organisation they work. In the studios of the author over personality development topic of
student it has precisely defined that extra curriculum activities is the only way to develop the
skills and capabilities of the students in university. The extra curriculum activities make them
capable of taking decisions that can support the overall growth and development of such students
in the professional life.
Support services are the services and operations performed by the university in order to
spread positive vibes in the society. This involve operating various activities that can support
some kind of social cause at a direct level. Milto and Annaraja, (2020) has reflected in its
studios over the University of Leeds Trinity / Waltham International College in respect to the
support services undertaken by the university it operate various kinds of support services like

free education, fund raising event and other such types of events. All these activities and events
also provide change and opportunity to students of university to take participate in the respective
events and activities. All these activities make the student capable of doing more effective
functional activities. All these activities that make the student more capable of performing the
different functional activities. In the professional career work efficiencies and productivity of the
students. If the student get along with other activities associated with the college this create more
positive impact over the efficiencies and capabilities of students.
As per the view of Karas, (2019) involvement of the students in the support services
significantly improves the confidence level of student. The study of author supports the
involvement of students in the support services. The activities allow the students to understand
the practicality of the working practices undertaken by the students. Extra curriculum activities
undertaken at the college make the student more capable as it give more exposure to the students
about the practical working conditions. On the ground level how different functions are
performed all students get to experience this exposure. It develops the skill and overall
personality of the students. They get to manage all the operations which allow them to learn the
time management, work management, resource management and keep the eye over all the
different functional activities of the college. Its significant for the student to learn all these aspect
in order to grow and develop the overall personality of the respective students.
As illustrated by the Yudhawati, (2019) personality development is a critical topic
associated with the students of the University of Leeds Trinity / Waltham International College.
Its not an easy to approach all students in personality development. It requires plenty of
resources of the college to grow and develop the personality of students. College need to
introduce different personality development campaign and program that can support the college
in growing the students on the basis of the current trends and requirements of different
professional career. Author has criticised that involvement of students in the support services is
not the best way to grow and develop the overall personality of the students. University do not
get to control the campaign of personality development of students which diminish the overall
significance of the efforts to improve and develop the overall personality of the students at the
University of Leeds Trinity / Waltham International College.

CONCLUSION
It can be concluded that the IT, help desk and reception services are very appropriate as
well as excellent at the Waltham International College. On the other hand, few support services a
college are still needs to be developed. Nowadays, many students have not satisfied with finance
application support service, in which administration at college need to take few productive
decisions for developing this support service. However, most other services of college are very
excellent and too productive for all students.

REFERENCES
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