Importance of Support Services in University

ACADEMIC SKILLS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Portfolio.......................................................................................................................................3
Literature review..........................................................................................................................5
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Students are always expecting lots of services from their respective university or college,
in which upper management of college and university fully responsible for fulfilling these
expectations on time. When the college has offered different services and facilities to own
students, then students will be felt valued by their college administration (Service and Thornton,
2020). So, support services are really play very effective role in the university. A very productive
reflection on different support services Waltham International College of has been included
below with the literature review on academic skills.
MAIN BODY
Portfolio
There are my college Waltham International College has offered many support services
to all students. For example; reception, attendance, information technology, issuing & paying
agents, and student, finance application and help desk etc. are some of major support services at
the college. Currently me, my colleagues and many other students highly need these all services
for completing an academic session with productive way. Currently most of colleges and
universities in the United Kingdom has also focused on proving different support services to own
students. Every student union mostly demands from administration of own college and university
for achieving various support services in the campus.
Currently me and colleagues has fully satisfied with WIC’s different support services, but
some of services still need to be improved by the management or administration of college.
mostly me and colleagues has taken various productive steps for informing upper management at
WIC about poor services (Ovseiko and et.al., 2019). Basically, in this information, student union
always tries to aware the administration about support services which still needs to be improved.
Me and peers think that, it is a key responsibility of students for informing their college
administration about what type of developments are required within university or college
campus. Basically, I am a very active and highly motivated student of WIC, so when put my
huge efforts for working in the welfare of all students in the college campus.

In all support services of Waltham International College, the reception, information
technology (IT) and help desk support services are very appropriate as well as excellent. I am not
saying that that rest support services are not good. I am saying that all services of college are
good but these services that I have mentioned above are very excellent. Nowadays, when
students go to the reception counter for completing their respective task, in which students can
simply get quick response from reception counter. The reception services really productive in
WIC. Me, colleagues and many other students, all appreciates existing services of reception at
college. On the other hand, I think administration and upper management of college also need to
appreciate staff of reception counter. Many times, parents of students also have appreciated staff
of reception counter when they visited Waltham International College (Jacobson, 2018).
According to my knowledge, if reception service will be more developed their methods of
serving, then different students can get more impressed by reception service within college. On
the basis of these all factors, existing reception service is playing an excellent role in university
or college.
According to own experience, IT service at the campus of WIC is also very appropriate,
because IT manager is very energetic and enthusiastic in its existing job role. IT manager mostly
tries to employ new technological equipment and gadgets in own daily activities, because mind-
set of information technology manager is that, everyone will be able for completing its each
activity in very fast way, when students have some advance technology in college. This is the
main reason that IT service of WIC is very appropriate. Students at college currently very happy
with existing support service, so there is no any improvement has required in IT service of the
college, because existing manager of information technology department always tries to make
it’s all services up-to-date. Nowadays me, my colleagues and students of union no has any
complaints about support service of information technology (Lazaroiu, Popescu and Nica, 2016).
Sometimes we have faced some errors while using this service, however just because of different
external factors like; when the internet provider has not offered quality service, so in this case
this is not the mistake of information technology management of college. IT manager at our
college always resolves different issues of its department, and that why any student can simply
access IT service in college campus.