Access and Interpret Product Information for Desklib

Assessment Submission Sheet
Course SIT60316 - Advanced Diploma of Hospitality Management
Unit Code SITTTSL002
Unit Name Access and interpret product information
Assessor
Name
Student Name
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Date Due
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Student
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Assessment Items Result
Task 1 Short Answers S NS
Task 2 Assignment S NS
Final Result for this unit C NYC
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assessed in this unit, and I have been advised of
my result. I am also aware of my appeal rights.
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
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Assessor’s Final Comments

Task 1
Assessment Instructions
This is an individual assessment. If you need help understanding any questions, ask your assessor to
explain.
Procedure
You are required to address all questions to achieve competence. Your trainer will provide you with
instructions for time frames and dates to complete this project.
To be deemed competent you will need to successfully demonstrate the following:
You must submit:
Satisfactory responses to all the questions.

Assessment 1
Your task: Answer the questions below.
What is industry jargon?
Response
Industry jargon is industry term that denote one specific industry and its particular terminology
Explain in full what the following industry jargon means: QF23 23JUN BNE/LAX 2345/0700 + 1
Response
In hospitality jargon simply means ADR (Average Daily Rate) that denote terminologies
What are 3 x general risks we need to take into account when organising customers holidays?
Response
1. Health and issue: COVID-19 is best example
2. Natural disaster: natural calamity at the destination can become the biggest risk
3. Wars and terrorism: unsafe place for holiday can lead to loss of life due to war and terrorism
Give two examples of why products and services may increase in price.
Response
1. Level of demand -high demand of product and service will increase price
2. Economic crises: due to economic unstability, price of product and service is impacted and become
high in the market
List five sources where you can find product information.
Response
1. Social media: social media is one of the best platform to gathering product information
2. Magazine: product specification can be seen in magazine
3. Newspaper: newspaper is one of the easiest access where product information is displayed
4. Company's website: official website of company provide all nesscary information that required by
customer (Karl and et.al., 2020
5. Article: product specification can be seen in online article
Name 3 printed sources of material widely used in the travel industry.

Response
1. Leaflet: leaflet is one of the most effective printed source of material used in travel industry to
information
2. Brochures: brochures can be used in travel industry as attraction for event or sport
3. Poster: poster allow travel business to show important information and help in attracting customer
What do you need to keep in mind when using printed sources of information?
Response
Right message: right message is most important thing which need to be keep in mind when using
source of information because one wrong word can distoyed whole effectiveness of print material, for
example false advertising will impact customer towards company (Pencarelli, 2020)
You work in a retail travel agency. You have received the following requests from Customers. List in the
second column 2 x sources of information that will assist you with each request.
Customer wants times of flights from Brisbane to
Auckland
11:00 am — 5:05 pm
Cost of car hire in New Zealand Standard SUV $13/day
Tickets to the Australian Open Ground passes approx. $50
Australian passport holder needing visa
information on Vietnam
Yes! Australian citizen required to apply for visa
What are the three different sectors within the tourism industry, and what products and services do they
sell?
Sector Products and Services Offered
1. Hotel sector Accommodation and food and beverage
2. Transportation Transportation of goods across different nation
3. Sport tourism traveling with the purpose of participating in the sport
or to entertain these events (Hensher and Stopher,
2021).
Why do we need to have product information to sell holidays?
Response
Product information play vital role when it comes to selling of holiday, because this allow guest to
analyze which type will suite them best and set according to their budget on travelling (Wong 2019).

Provide a definition for each of the following terms:
Response
Allotment
allotment means appointing something or sharing and file or information
BSP
Bank Settlement Plan
Voucher
Voucher is small paper that entitles a discount
Principal
Principal is important that denote some important thing
AFTA
ASEAN Free Trade Area for Southeast Asian nation that support local
Package
Package is kind of offer that include certain other things
Nett fare
Nett fare is airline service that provide fare ticket
Waitlist
Wait list is waiting list that means customer have to wait for something
CRS
CRS is Corporate Social Responsibility
Terms and Conditions
terms and condition is policy of the company which customer have to follow
What are two-time constraints you need to be aware of when accessing information for your customers?
Response
1. Focus over the quality of time one have with their consumers
2. Setting an agenda
Describe two common commercial agreements entered into between two tourism companies.
Response
1. Tour participant agreement
2. Host agency agreement
List 3 examples for specific product information which typically would be required on each of the following
products.