Access and interpret product information - Assessment Submission Sheet

Assessment Submission Sheet
Course SIT60316 - Advanced Diploma of Hospitality Management
Unit Code SITTTSL002
Unit Name Access and interpret product information
Assessor
Name
Student
Name
Student ID
Date Due
Please read and sign this assessment coversheet and submit it together with your assessment to
your Assessor by the due date.
Student Declaration
 I declare that the work submitted is my own, and has not been copied or plagiarised from
any person or source.
 I have read the Plagiarism Policy and Assessment Appeal and Reassessment Policy in
the Student Handbook and I understand all the rules and guidelines for undertaking
assessments.
 I understand that by typing my full name in the student field this is equivalent to a hand-written
signature.
 I give permission for my assessment material to be used for continuous improvement purposes.
Student
Signature
Date
Submitted
Assessor Use Only
Assessment Items
Task 1 Short Answers S NS
Task 2 S NS
Final Result for this unit C N
Y
C
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of
my result. I am also aware of my appeal rights.
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
appropriate feedback
Signature Signature
Date

T:
Task 1
Assessment Instructions
This is an individual assessment. If you need help understanding any questions, ask your assessor to
explain.
Procedure
You are required to address all questions to achieve competence. Your trainer will provide you with
instructions for time frames and dates to complete this project.
To be deemed competent you will need to successfully demonstrate the following:
You must submit:
Satisfactory responses to all the questions.

Assessment 1
Your task: Answer the questions below.
1. What is industry jargon?
Ans: Industry jargon is industry term that denote one specific industry and its particular terminology.
2. Explain in full what the following industry jargon means: QF23 23JUN BNE/LAX 2345/0700 + 1
Ans: In hospitality jargon simply means ADR (Average Daily Rate) that denote terminologies
3. What are 3 x general risks we need to take into account when organising customers holidays?
 Health and issue: COVID-19 is best example.
 Natural disaster: natural calamity at the destination can become the biggest risk.
 Wars and terrorism: unsafe place for holiday can lead to loss of life due to war and terrorism.
4. Give two examples of why products and services may increase in price.
Level of demand: high demand of product and service will increase price.
Economic crises: due to economic unstability, price of product and service is impacted and become
high in the market.
5. List five sources where you can find product information.
Social media: social media is one of the best platform to gathering product information.
Magazine and article: product specification can be seen in magazine and online article.
Newspaper: newspaper is one of the easiest access where product information is displayed.
Company's website: official website of company provide all nesscary information that required by
customer (Karl and et.al., 2020).
Friends and family: advice of friends and family become very important when it comes to gathering
information for product and service.

6. Name 3 printed sources of material widely used in the travel industry.
Leaflet: leaflet is one of the most effective printed source of material used in travel industry to
information.
Brochures: brochures can be used in travel industry as attraction for event or sport.
Poster: poster allow travel business to show important information and help in attracting customer.
7. What do you need to keep in mind when using printed sources of information?
Right message: right message is most important thing which need to be keep in mind when using
source of information because one wrong word can distoyed whole effectiveness of print material,
for example false advertising will impact customer towards company (Pencarelli, 2020).
8. You work in a retail travel agency. You have received the following requests from
Customers. List in the second column 2 x sources of information that will assist you with each
request.
Customer wants times of flights from Brisbane to
Auckland
11:00 am — 5:05 pm
Cost of car hire in New Zealand Standard SUV $13/day
Tickets to the Australian Open Ground passes approx. $50
Australian passport holder needing visa
information on Vietnam
Yes! Australian citizen required to apply for visa.
9. What are the three different sectors within the tourism industry, and what products
and services do they sell?
Sector Products and Services Offered
1 Hotel sector: Accommodation and food and beverage.
2. Transportation: Transportation of goods across different nation.
3 Sport tourism: traveling with the purpose of participating in the sport or to
entertain these events (Hensher and Stopher, 2021).
10. Why do we need to have product information to sell holidays?
Ans. Product information play vital role when it comes to selling of holiday, because this allow guest to
analyze which type will suite them best and set according to their budget on travelling (Wong 2019).

11. Provide a definition for each of the following terms:
Allotment: allotment means appointing something or sharing and file or information.
BSP: Bank Settlement Plan
Voucher: Voucher is small paper that entitles a discount.
Principal: Principal is important that denote some important thing.
AFTA: ASEAN Free Trade Area for Southeast Asian nation that support local.
Package: Package is kind of offer that include certain other things.
Nett fare: Nett fare is airline service that provide fare ticket.
Wait list: Wait list is waiting list that means customer have to wait for something.
CRS: CRS is Corporate Social Responsibility.
Terms and condition: terms and condition is policy of the company which customer have to follow.
12. What are two-time constraints you need to be aware of when accessing information for
your customers?
Ans- (i) Focus over the quality of time one have with their consumers.
(ii) Setting an agenda
13. Describe two common commercial agreements entered into between two tourism companies.
Ans- (i) Tour participant agreement
(ii)Host agency agreement