Access and interpret product information - Assessment Submission Sheet

This assessment coversheet includes tasks related to answering questions and providing information for three different scenarios related to the tourism industry. The first task includes answering questions related to industry jargon, risks in organizing customer holidays, product pricing, and sources of product information. The second task includes researching and providing information for three different scenarios related to domestic bookings within Australia, international bookings, and organizing a conference. The assessment is for SIT60316 - Advanced Diploma of Hospitality Management.

Assessment Submission Sheet
Course SIT60316 - Advanced Diploma of Hospitality Management
Unit Code SITTTSL002
Unit Name Access and interpret product information
Assessor
Name
Student
Name
Student ID
Date Due
Please read and sign this assessment coversheet and submit it together with your assessment to
your Assessor by the due date.
Student Declaration
 I declare that the work submitted is my own, and has not been copied or plagiarised from
any person or source.
 I have read the Plagiarism Policy and Assessment Appeal and Reassessment Policy in
the Student Handbook and I understand all the rules and guidelines for undertaking
assessments.
 I understand that by typing my full name in the student field this is equivalent to a hand-written
signature.
 I give permission for my assessment material to be used for continuous improvement purposes.
Student
Signature
Date
Submitted
Assessor Use Only
Assessment Items
Task 1 Short Answers S NS
Task 2 S NS
Final Result for this unit C N
Y
C
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of
my result. I am also aware of my appeal rights.
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
appropriate feedback
Signature Signature
Date

T:
Task 1
Assessment Instructions
This is an individual assessment. If you need help understanding any questions, ask your assessor to
explain.
Procedure
You are required to address all questions to achieve competence. Your trainer will provide you with
instructions for time frames and dates to complete this project.
To be deemed competent you will need to successfully demonstrate the following:
You must submit:
Satisfactory responses to all the questions.

Assessment 1
Your task: Answer the questions below.
1. What is industry jargon?
Ans: Industry jargon is industry term that denote one specific industry and its particular terminology.
2. Explain in full what the following industry jargon means: QF23 23JUN BNE/LAX 2345/0700 + 1
Ans: In hospitality jargon simply means ADR (Average Daily Rate) that denote terminologies
3. What are 3 x general risks we need to take into account when organising customers holidays?
 Health and issue: COVID-19 is best example.
 Natural disaster: natural calamity at the destination can become the biggest risk.
 Wars and terrorism: unsafe place for holiday can lead to loss of life due to war and terrorism.
4. Give two examples of why products and services may increase in price.
Level of demand: high demand of product and service will increase price.
Economic crises: due to economic unstability, price of product and service is impacted and become
high in the market.
5. List five sources where you can find product information.
Social media: social media is one of the best platform to gathering product information.
Magazine and article: product specification can be seen in magazine and online article.
Newspaper: newspaper is one of the easiest access where product information is displayed.
Company's website: official website of company provide all nesscary information that required by
customer (Karl and et.al., 2020).
Friends and family: advice of friends and family become very important when it comes to gathering
information for product and service.

6. Name 3 printed sources of material widely used in the travel industry.
Leaflet: leaflet is one of the most effective printed source of material used in travel industry to
information.
Brochures: brochures can be used in travel industry as attraction for event or sport.
Poster: poster allow travel business to show important information and help in attracting customer.
7. What do you need to keep in mind when using printed sources of information?
Right message: right message is most important thing which need to be keep in mind when using
source of information because one wrong word can distoyed whole effectiveness of print material,
for example false advertising will impact customer towards company (Pencarelli, 2020).
8. You work in a retail travel agency. You have received the following requests from Customers.
List in the second column 2 x sources of information that will assist you with each request.
Customer wants times of flights from Brisbane to
Auckland
11:00 am — 5:05 pm
Cost of car hire in New Zealand Standard SUV $13/day
Tickets to the Australian Open Ground passes approx. $50
Australian passport holder needing visa
information on Vietnam
Yes! Australian citizen required to apply for visa.
9. What are the three different sectors within the tourism industry, and what products and
services do they sell?
Sector Products and Services Offered
1 Hotel sector: Accommodation and food and beverage.
2. Transportation: Transportation of goods across different nation.
3 Sport tourism: traveling with the purpose of participating in the sport or to
entertain these events (Hensher and Stopher, 2021).
10. Why do we need to have product information to sell holidays?
Ans. Product information play vital role when it comes to selling of holiday, because this allow guest to
analyze which type will suite them best and set according to their budget on travelling (Wong 2019).

11. Provide a definition for each of the following terms:
Allotment: allotment means appointing something or sharing and file or information.
BSP: Bank Settlement Plan
Voucher: Voucher is small paper that entitles a discount.
Principal: Principal is important that denote some important thing.
AFTA: ASEAN Free Trade Area for Southeast Asian nation that support local.
Package: Package is kind of offer that include certain other things.
Nett fare: Nett fare is airline service that provide fare ticket.
Wait list: Wait list is waiting list that means customer have to wait for something.
CRS: CRS is Corporate Social Responsibility.
Terms and condition: terms and condition is policy of the company which customer have to follow.
12. What are two-time constraints you need to be aware of when accessing information for
your customers?
Ans- (i) Focus over the quality of time one have with their consumers.
(ii) Setting an agenda
13. Describe two common commercial agreements entered into between two tourism companies.
Ans- (i) Tour participant agreement
(ii)Host agency agreement

14. List 3 examples for specific product information which typically would be required on each of
the following products.
Product 3 Specific Product Examples for each
Hotel  Staying in a hotel.
 Meals
 Recreational and rehabilitative services
Car hire  Global positioning system
 Entertainment system
 Portable WI-Fi
Cruise  Video arcades
 Driving ranges
 Poolside movie screens
15. Using the hotel costing information below, answer the following questions:
Happy Holiday
Hotel
15 Jan – 01
Dec
Adults 1 night 5 nights 7 nights
1 bed standard 1 to 2 160.00 510.00 710.00
2 bed deluxe 1 to 4 210.00 810.00 1070.00
02 Dec – 14
Jan
1 bed standard 1 to 2 190.00 620.00 840.00
2 bed deluxe 1 to 4 240.00 930.00 1140.00
Max room
capacity 1
bedroom – 3
bedroom - 5
Children
years free in
existing bedding
Extra adults
per person per
night
Deposit – one-
night deposit
required to hold
booking
Cancellation
penalties –
50%
cancellation
charged if
cancelled
inside 7 days
of arrival
Full refund if
cancelled

outside 7 days
of arrival
a. How many people can fit into the 1 bed standard room?
Ans- 1 to 2
b. What is the cost for three people, staying 5 nights in a 1 bed standard room in March?
Ans- 510
c. What is the cost for the same people, if they chose a 2 bed deluxe room?
Ans- 810
d. If they booked the 2 bed deluxe, how much deposit is due?
Ans- 210
e. If they cancelled the booking the day prior to departure how much would
they be refunded?
Ans- 105
16. What are three types of folders you could create to record and store product information?
Ans- (a) Side tab
(b) Top tab
(c) 2 tabs

17. Why do you need to continuously update your knowledge of product features?
Ans- This will allows an individual to present their benefits persuasively and accurately.
18. List 7 ways you can update your product knowledge.
Ans- (a) Offer hand on experience
(b) Encourage both conventional and creative information
(c) Utilize micro-learning
(d) Focus over consumer requirements
(e) Offer incentives
(f) Hold out of office training
(g) Provide appropriate opportunities to practice
19. Explain two current technologies customers use for tourism information.
Ans- Mobile technology
Virtual assistance
20. Provide 2 examples how you could share product information with your work colleagues.
Ans- With the help of training sessions
Making all the material accessible
21. What is communication? How does this occur and why is it so important when talking with suppliers and work
colleagues?
Ans- Communication is a way through which information has been transferred from one
individual to another with the help of symbols, behavior, signs, etc. It occurs when sender
expresses their emotions, generate an idea or sense required for communication. It is significant
in order to minimize misunderstandings and thus enhances work efficiency.
22. What is teamwork, and what are some characteristics of a good team member?

Ans- Teamwork is a collective effort of group in order to achieve common goal. The
characteristics include the member should be highly committed, engaged, active listener,
communicate effectively, flexible enough to adopt changes and lend as a helping hand for
others.
23. List 4 elements which are covered by the financial services reform act.
Ans- (a) Single statutory regime for financial product disclosure.
(b) Harmonized approach to licensing of financial service providers
(c) licensing of financial markets
(d) Providing clearing and settlement facilities

Task 2
Assessment Instructions
This is an individual assessment. If you need help understanding any questions, ask your assessor to
explain.
Procedure
You are required to address all three components of the scenarios below to achieve competence.
Your trainer will provide you with instructions for time frames and dates to complete this .
Once completed, carefully read the responses you have provided and check for completeness. Your
trainer will provide you with feedback and the result you have achieved.
1. All tasks and quotations must be typed to a professional manner and reflect the common
standards in the Tourism Industry.
2. You are to include a bibliography with all websites and resources used.
3. For any comparisons you may use the attached template.
4. All dates for travel and requirements will occur in six months time following your assessment date
– to provide you with a guide.
The Checklists at for each scenario provide an overview of details you need to provide for each
scenario.
To be deemed competent you will need to successfully demonstrate the following:
You must:
Research and provide the information for the three scenarios.

Assessment 2
Scenario 1:
You work as a Junior Consultant at Total Travel. You are responsible for Domestic bookings within
Australia.
Your Manager has advised that you need to research a holiday for a valued Customer of the office,
Mr. Peter Connors. He will be coming into the office tomorrow to obtain a quote for Sydney.
Your Manager would like you to research the products for Mr. Connors. Ensure you obtain your
costing information from a Tourism Wholesaler such as Sun lover Holidays or Octopus Travel. For
general information you can use any source of information including travel brochures and review
sites.
Mr. Connors is departing 6 months from now.
Flights: 2 Tickets BNE – SYD on the 15th for Mr. Peter Connors and his wife
Prudence. The Connor’s would prefer the first available flight departure.
3 Tickets SYD – BNE on the 28th for Peter, Prudence and Mrs. Madison
Connors, Peter’s 76-year-old mother. They are seeking the cheapest
available airfare and a flight around lunchtime.
Coach: 1 coach ticket from Coolangatta to Sydney for Mrs. Madison Connors
departing on the 18th.
Hotel: Triple Share at a 3-4-star hotel in the central city area of Sydney.
From the 15th to the 28th
Car Hire: Four Door Small Auto Sedan
Pick up Sydney airport 15th
Drop off Sydney Airport 28th
Preferably with Hertz
Travel Insurance: All three passengers (show your calculations)
Activities: Sydney Harbour Cruise – 20th
One-day coach trip to the Blue Mountains – 22nd
Tickets to a musical show or play – Mid way through stay
Please quote for all three travelers
Instructions:
1. Flights – Compare the prices for Qantas, Virgin and Jetstar. Also advise the cost for
baggage, and the fees involved to change the booking. Summarise the information for the
three airlines in a table.
Qantas Virgin Jetstar
Price $188.50 $57.30 $72.35
Cost for baggage $30 per kg $60 per kg AUD $15 per kg
Fees for change $75 $80 $60
Summary: from above details, it is clear that Jetstar is offering better deal to Mr Petter
Connors.
2. Coach – Compare the prices for two different coach companies operating the Gold Coast to
Sydney service. Information is required on the Company name, journey time, and refreshment
stop information, prices and cancellation policy. Summarise the information in a table.
Palmer's coaches Group transport Australia

Journey time 1 day Approx. 1 day
Price AUD $125 AUD $130
Cancellation One day cancellation policy Same day cancellation policy
3. Car hire – The Customer has requested Hertz Car hire. Advise the total cost for the car,
the inclusions, excess amount, additional excess waiver insurance available, car type, number
of bags and number of people who can fit in the car.
Hertz car hire
Total cost $105.04
Car type SUV
Number of bags 4 allowed
Number of people 4 allowed
4. Hotel – Research the hotel as requested in Sydney. Come up with two options for
Mr.Connors. Summarise the information in a table. Include hotel name, address, hotel
facilities, star rating and bedding configuration in the room. Also go to Trip Advisor and advise
what the reviews are like on your chosen hotels.
Hotel 1 Hotel 2
Hotel name The Woolstore 1888 by Ovolo Meriton Suites sussex street
Price $145 $134
Address 139 Murray Street, Pyrmont,
Sydney, Australia
230-232 Sussex Street,
Sydney CBD, 2000 Sydney,
Australia
Hotel facilities Flat screen TV, mini bar,
designed bathroom, free
snack, vintage furniture and
fresh meal.
Room with kitchenette with
nespresso coffee machine,
designer bathroom, dining
area, flat screen TV and with
sea view
Star rating of hotel 5 star 5 star
Bedding 1x large queen room shoebox
1x large king room
1x studio luxury suite
1x one bedroom suite
disability access
Review Stay in the heat of Sydney,
review like super luxury
service hotel provide to them
with high level of
professionalism.
In the heart of Sydney,
reviewer express their value
and experience where they
enjoy iconic sea view.
5. Travel insurance – obtain a quote on travel insurance. Include the cost, Company, policy
type and main inclusions of the policy. Also include a summary of the major points covered by
the financial services guide.
Travel insurance Brief
Company Allianz Australia travel insurance
Cost $23
Policy type Domestic one way trip

Key points Insurance cover; trip protection, trip interruption, missed connections,
travel delay, emergency medical and dental, emergency transportation,
baggage loss and damage and baggage delay.
Financial service

6. Blue Mountains Tours –Research a day tour to the Blue Mountains. Summarise the
Company name, tour name, tour inclusions, cost, points of interest and if hotel pick up and
drop off is included.
Day tours to blue mountains
Name Blue mountains deluxe tour itinerary
Tour name 1 day blue mountains deluxe tour $145
Tour inclusion Entry to Feather dale Wildlife Park
Cost $145
Point of interest Blue mountains
Blue mountains national park
Feather dale wildlife part
jamison valley
Three sister
Hotel pick Yes hotel pick up and drop off is included.
7. Sydney Harbour Cruise – Research two options for the Sydney Harbour Cruise, one
including lunch and one with no meals. In a table summarise the Company name, the Cruise
name, inclusions, departure time and duration of the cruise.
Harbour Cruise Magistic cruises Captain Cook Cruises
Cruise name Magistic buffet lunch cruise at
$79
Hop on hop off at $35
inclusions 2 hours Sydney harbour lunch
cruise.
Reserved table with restaurant
style seating.
Buffet lunch freshly prepared
by chef.
Drinks and beverage.
Amazing view.
Approx. 80 minute round trip
commentary
Combine with attraction
Departure & time 32 the promenade, king street
wharf, NSW. 12:30
Darling harbour. 12:30
Duration 2 hours 2 hours
8. Show – Mr. Connors would like to know all the current shows, musicals and events that will be on in
Sydney in 6 months time.
Event Name
Lay street community Live theatre is back – 42nd street on 04 August 2022
Townsville Ticket shop The celebration of swing 05 August 2022
Show ground Rd. Collectorama fair on 17 August 2022
INDU Dining Holi Festival on August 2022

9. Technology – Mr. Connors would like you to advise if he can use his mobile phone for any check in
procedures with the companies you have chosen. He also wants any information on useful apps he
could download on his iphone for the holiday.
10.Folder – Prepare a folder including all your options, choices and information gathered for
Mr.Connors.
11. Communication – Your manager advises you that a Reservation Agent (Mary Smith) who works
for Sunlover Holidays has just returned from Sydney. Compose an email to Mary to ask her opinion on
a Sydney hotel that would suit your Customers. Include a copy of the email in your folder.
To: Mary Smith <[e-mail]>
CC: Reservation team
From: Mr Connors
Subject: Sydney tour
Dear Mary,
Hope you are doing well, my guest was planning to explore Sydney. As you have experience in
travel and explore and will going to provide relevant information. Please advice me best
location or point of interest where my guest can have wonderful experience.
Thanks & Regards
Mr Connor
12. Payment details – Mr. Connors would like a summary of the payment requirements for all the
services quoted. (When payments are required by)
Details Payment
Airline $147.35
Hotel $150
Coach $130
Car $104
Insurance $23
Tours $145
Cruise $79
Event $100
Total $878
13. Bibliography – Include a bibliography with all information sources listed.
Borm, J., 2017. Defining travel: On the travel book, travel writing and terminology. In Perspectives on travel
writing (pp. 13-26). Routledge.
Karl and et.al., 2020. The impact of travel constraints on travel decision-making: A comparative approach of
travel frequencies and intended travel participation. Journal of Destination Marketing &
Management, 18, p.100471.
Wong and et.al., 2019. Foodstagramming in the travel encounter. Tourism Management, 71, pp.99-115.
Hensher, D.A. and Stopher, P.R. eds., 2021. Behavioural travel modelling (Vol. 12). Routledge.
Pencarelli, T., 2020. The digital revolution in the travel and tourism industry. Information Technology &
Tourism, 22(3), pp.455-476.
Please your response to Scenario 1 here

Scenario 2
You work as a Travel Consultant at a student travel agency which has a large number of stores. You
are responsible for travel bookings to South East Asia. Sarah Cooper, a university student, has
requested some assistance and advice in booking a holiday around Vietnam.
She would like some information regarding possible tour groups suited to her age which will include
accommodation, and also your help to book flights. Sarah is departing 9 months from now, but is
flexible with dates. She wishes to fly into Ho Chi Minh City and home from Hanoi.
Sarah has advised you that she would like any tour suggestions to visit Hoi An, but is otherwise
flexible with what she would like to do.
Flights: 1 Ticket SYD – SGN for Sarah Cooper. Her flight must arrive on the day
before her tour starts.
1 Ticket HAN – SYD for Sarah Cooper. Her flight must depart on the day
her tour ends. She would like the cheapest available airfare both ways and
does not mind if there is a stopover.
Accommodation: A budget hotel for Sarah’s first night in Ho Chi Minh City.
Tour: At least 10 days, with a stop in Hoi An. The cost of the tour must be under
$2300 to be in Sarah’s budget.
Travel Insurance: Travel insurance for Sarah Cooper
1. Flights – Compare the prices for at least three airlines. Also advise the cost for baggage, and
the fees involved to change the booking. Summarise the information for the three airlines in a
table.
Flight one Flight two Flight three
Flight name Jetstar Malaysia Airlines Singapore Airlines
Ticket price $256 $579 $636
Baggage fee $15 per KG $25 per piece for the first
two pieces
$30 per checked
bag
Fees involved in
change the bookings
$85 over domestic and
$150 on international
$290 $75 on domestic and
$400 over
international
2. Hotel – Research the hotel as requested in Ho Chi Minh City. Come up with two options for
Sarah. Summarise the information in a table. Include hotel name, address, hotel facilities, star
rating and bedding configuration in the room. Also go to Trip Advisor and advise what the reviews
are like on your chosen hotels.
Hotel one Hotel two
Hotel name City view hotel and spa Adora hotel
Hotel Address 15 Bui Thi Xuan Street, Ben Thanh
Ward, District 1, District 1, Ho Chi
Minh City, Vietnam
42-44 Thủ Khoa Huân, Phường Bến
Thành, Quận 1, District 1, Ho Chi
Minh City, Vietnam
Star rating 3 star 4 star

Facilities  Airport shuttle
 Non-smoking rooms
 Room service
 Free parking
 Free WiFi
 Family rooms
 Good breakfast
 Airport shuttle
 Room services
 Restaurants Spa and wellness
center
 Non-smoking rooms
 family rooms
 Currency exchange
Bedding  1x single bed
 1x queen bed
 1x king bed
 1x sofa bed
Trip advisor  Situated in the real heart of
Ho Chi Minh City, with
having an excellent location
score of 8.9
 Most popular with solo
travellers
 10-minute walk from central Ho
Chi Minh City
 Excellent location score of 9
 ranked 8 in accordance with
comfort
3. Tour – Research and compare three possible tours for Sarah that meet her requirements.
Summarise the information in a table including tour name, tour company, tour length, tour
destinations, group size, price and itinerary and inclusions (food, activities, etc).
Tour 1 Tour 2 Tour 3
Tour name Cao dai temple and Cu
Chi tunnels day tour
Morning Saigon Unseen
adventure
Ho Chi Minh street
food tour by scooter
Tour company Ho Chi Minh City tours Saigon kiss tours Vietnam travel tour
Tour length 1 day 4 hours Half day tour
Tour destinations Great holy sight temple
and tunnels
 Visit famous
flower market
 Hustle, bustle
fashion street
 Bridge
 Beverly hills of Sai
Gon
 Unique island
Roaming to taste 6
local places to try
Vietnamese dishes.
Group size 30 travelers 20 travellers 2 person per scooter
Price $56.85 $41.74 $30.51
Itinerary Initial visit to the temple
and then after lunch the
travelers will visit Cu Chi
tunnels.
Primary visit to flower
market, then fashion
street, bridge, hills and
finally the unique island.
Wander around 5
lively and sparkling
districts and enjoy
fresh environment
over scooter.
Inclusions  Lunch
 Local guide
 A/C vehicle
 All fee and taxes
 Entry/admission-
Cu Chi Tunnel
 Entry/admission-
Cao Dai Temple
 Good quality open
faced helmet
 Food and drinks
included
 Rain poncho
 Accident
insurance
 Vegetarian option
 Free pick and
drop facility
 Motorbike,
fuel
 Friendly
guide
 Beverages
 High quality

 Private option
 Entry/ admission-
Saigon motorbike
tour
 Free pick and
drop facility
helmet
 Food tasting
 Snacks
4. Travel insurance – Obtain a quote on travel insurance. Include the cost, company, policy type
and main inclusions of the policy. Also include a summary of the major points covered by the
financial services guide.
Ans- Zoom Travel insurance company has been considered as the best insurer which provide the
services with the cost of $37.68. The policy is of one way trip with having inclusions of 24/7
emergency assistance, accidental death benefit, alternative transport advantages, cancellation policy,
delay expenses, luggage, personal liability, rental car excess along with unexpected travel expenses.
Apart from this, it also provides resumption of journey. The services have been given 4.5 stars
(Yazbeck and et.al., 2020).
5. Entry Requirements – Research information regarding the entry requirements for Vietnam by
accessing appropriate government websites. Provide a summary of this information in your folder.
Ans- Passport validity- Must have six months validity remaining
Vaccinations- Not required
Blank passport pages: One visa page required for entry stamp
Currency restrictions for entry: None.
Tourist visa required: Yes
Currency restrictions for exit: None
6. Ho Chi Minh City –Research any suggested activities and restaurants for Sarah on her first
day in Ho Chi Minh City before her tour starts the following day. Outline at least three suggested
activities for Sarah and the associated costs (be mindful of her budget).
1 2 3
Activity Dinner cruise in Ho Chi
Minh city
Saigon Coffee journey Mekong delta 1 day
tour
Cost $38.98 $30 $41.42
7. Technology – Sarah would like to know if there are any useful apps she could download for
her phone to help her learn some Vietnamese for her trip.

Ans- Duolingo app for language lessons
 Ling
 Learn Vietnamese language (Zarifah Dhabitah Mahat and Hafiz Hanafiah, 2020)
8. Folder – Prepare a folder including all your options, choices and information gathered for
Sarah.
9. Communication – A colleague mentions that John, who works at another branch of your
agency, has recently returned from Ho Chi Minh City. Your colleague suggests emailing John for
advice regarding restaurants to recommend to Sarah that would be budget friendly. Include a
copy of the email in your folder.
From: Sarah
To: John
Subject: Regarding restaurant recommendations of Ho Chi Minh city
Hi John,
I am fine here, hope you are fine too. Recently, I got to know about your trip to Ho Chi Minh
city from my colleagues and as I am also planning to visit over there, I want your valuable
suggestions regarding good and affordable restaurants. Please do the needful and share the
details so that I can manage my things accordingly.
Looking forward to hearing from you.
Thanks and regards,
Sarah
10. Payment details – Sarah would like a summary of the payment requirements for all the
services quoted. (When payments are required by)
One way trip
Services Price
Flight- Jetstar $256
Hotel- City view hotel and spa $65
Tour to Ho Chi Minh street food tour by scooter $30.51
Zoom travel insurance $37.68
Saigon Coffee journey $30
Miscellaneous $50
Total $469.19

For the whole trip, the least cost services has been chosen in order to maintain the trip into
budgeted format. From initial such as flights have been booked by Jetstar because it
provides the cheapest cost tickets, the hotel is also chosen accordingly (Cassar, Caruana
and Konietzny, 2020). Moreover, the tours of the city, restaurants, insurance facilities, sight
seeing journey, all the things has been chosen by considering the budgeted format.
11. Bibliography – Include a bibliography with all information sources listed.
Cassar, M.L., Caruana, A. and Konietzny, J., 2020. Wine and satisfaction with fine dining restaurants: An
analysis of tourist experiences from user generated content on TripAdvisor. Journal of Wine
Research, 31(2), pp.85-100.
Zarifah Dhabitah Mahat, N. and Hafiz Hanafiah, M., 2020. Help me tripadvisor! Examining the relationship
between Tripadvisor e-WOM attributes, trusts towards online reviews and travellers behavioural
intentions. Journal of Information and Organizational Sciences, 44(1), pp.83-112.
Yazbeck, A.S. and et.al., 2020. The Case Against Labor-Tax-Financed Social Health Insurance For Low-
And Low-Middle-Income Countries: A summary of recent research into labor-tax financing of social
health insurance in low-and low-middle-income countries. Health Affairs, 39(5), pp.892-897.

T:
Scenario 3
Jenny Johnson has come into your Melbourne travel agency to enquire about a cruise. She is looking
for a family friendly cruise to Vanuatu or Fiji for herself, partner and their young daughter. The family
would like to depart from Brisbane and spend two nights there prior to their cruise. Your manager
asks you to research the information for Mrs. Johnson and provide her with some advice.
For general information you can use any source of information including travel brochures and review
sites.
Mrs. Johnson and her family are departing 6 months from now and have a two-week period for their
holiday.
Flights: 3 Tickets MEL - BNE for the Johnsons 2 days prior to the selected cruise
3 Tickets BNE – MEL for the Johnsons on the day their cruise returns to
Brisbane
Cruise: Brisbane to Vanuatu/Fiji
Triple Share with a window or porthole
Hotel: Triple Share at a 3-4 star hotel in the central city area of Brisbane.
Airport Transfer: All three passengers from Brisbane Airport to the hotel
Travel Insurance: All three passengers (show your calculations)
Activities: River cruise through Brisbane for all three passengers
Day trip to the Queensland Art Gallery and Gallery of Modern Art and
Queensland Museum
Instructions:
1. Flights – Compare the prices for Qantas, Virgin and Jetstar. Also advise the cost for baggage,
and the fees involved to change the booking. Summarise the information for the three airlines in a
table.
Qantas Virgin Jetstar
Price $246.83 $173.82 $138.55
Cost for baggage $15 per kg $50 per kg AUD $16 per kg
Fees for change $50 $70 $70
Summary: from above details, it is clear that Jetstar is offering better deal to Johnson
2. Cruise – Research and compare two different cruises. Include the cruise company, ship name,
ship facilities, shore excursions, room information and food options.
Harbour Cruise P&O Royal Caribbean
Cruise name Pacific island hopper at
AU$823
Royal trip AU$677
Facilities 5. Breakfast
6. lunch
7. dinner
8. other
9. Breakfast
10. lunch
11. dinner
12. other
Departure & time 6th August 2022 10/08/22
Duration 7 nights 10 nights
3. Hotel – Research the hotel as requested in Brisbane. Come up with two options for Mrs.
Johnson. Summarise the information in a table. Include hotel name, address, hotel facilities, star

rating and bedding configuration in the room. Also go to Trip Advisor and advise what the reviews
are like on your chosen hotels.
Hotel 1 Hotel 2
Hotel name Hilton Brisbane Meriton Suites
Address 190 Elizabeth street, Brisbane
CBD, 4001 Brisbane
485 Adelaide street, Brisbane
CBD, 4000 Brisbane
Hotel facilities Flat screen TV, mini bar,
designed bathroom, free
snack, stylish air-conditioned,
living area.
Room with kitchenette with
nespresso coffee machine,
designer bathroom, dining
area, flat screen TV, bath tub
and business centre.
Star rating of hotel 5 star 5 star
Bedding 2x Twin Hilton Guest Room
1x king Hilton guest room
2x two bedroom altitude suite
1x extra large room
Review Stay in the heat of Brisbane,
reviewer of Hilton state that
this hotel is located in the
heart of the Brisbane.
In the heart of Brisbane, visitor
highlighted location of hotel is
quite awesome.
4. Airport transfer – The customer has requested an airport transfer for her and her family plus
their luggage from the airport to their hotel. Advise the total cost for the transfer, car type, number
of bags and number of people who can fit in the car.
Airport transfer
Company Deluxe transfer
Car type SUV
Number of bags 4
Number of people 4
5. Travel insurance – Obtain a quote on travel insurance. Include the cost, company, policy type
and main inclusions of the policy. Also include a summary of the major points covered by the
financial services guide.
Travel insurance Brief
Company Tony bemrose insurance
Cost $25
Policy type Whole trip cover accident damage
Key points Insurance cover; trip protection, missed connections, emergency
transportation, accidental cover.
6. River cruise –Research a river cruise for the family. Summarise the Company name, tour
name, tour inclusions, cost, points of interest and if hotel pick up and drop off is included.
Ans- The best river cruise for the family that has been suggested is 6 night Queensland Cruise on the
Pacific Encounter. The tour has been twin from $775 per person and quad from $678 per person. The
tour includes live music, entertainment, theater shows, access to lounge, night clubs, discos, access
to kids program, Swimming pools, meals, on board games, drink packages and shore excursions.

7. Day trip to the Queensland Art Gallery and Gallery of Modern Art and Queensland
Museum – Research any exhibitions or shows that are on and provide pricing information.
Provide advice regarding public transport for the Johnson to travel to the gallery and museum.
Ans- the 10th Asia Pacific Triennial of Contemporary Art will offer exclusive and unique opportunities
for small and large group families or friends in order to enjoy the exhibition after certain hours (Budge,
2018). Through this, the family will able to enjoy immersive art and dining events including their unique
First artist Cultural Experiences along with stunning cocktail events. The price starts from $72 per
person within the events.
8. Folder – Prepare a folder including all your options, choices and information gathered for Mrs.
Johnson.
9. Hiring Equipment – Mrs. Johnson wants to know if they will be able to hire snorkeling
equipment while on the cruise and if there is a cost. Research relevant information regarding
snorkel hire for Mrs. Johnson. This can include locations to hire equipment during shore
excursions.
Ans- Yes, Mrs Johnson can hire a snorkeling equipment while on the cruise and it costs around $68
(Soehren, 2019). The facility has been taken over the cruise which includes water sports, dog
sledding, sailboat, etc.
10. Payment details – Mrs. Johnson would like a summary of the payment requirements for all
the services quoted. (When payments are required by)
Services Cost
Hotel $200
Flight $138.55
Cruise $680
Travel Insurance $25
River cruise $775
Snorkel hire $72
Miscellaneous $100
Total $1990.55

11. Bibliography – Include a bibliography with all information sources listed.
Budge, K., 2018. Encountering people and place: Museums through the lens of Instagram. Australasian
Journal of Popular Culture, 7(1), pp.107-121.
Soehren, R., 2019. Wind, Wings, and Waves: A Hawai ‘i Nature Guide. University of Hawaii Press.

T: +61-
Appendix 1
Template for product comparison
Hotel One
Hotel Two
Hotel Name
Hotel Smith
Hotel Jones
Hotel Address
1 Smith Street
1 Jones Street
Star Rating
4 stars
4.5 stars
Facilities
 24 hour room service
 Italian Restaurant
 Swimming pool
 24 hour reception desk
 Foxtel
 Gym
 Room service till 11pm
 Café/Bar
 Gym
 Hairdresser
 Free car parking
Bedding
2 x queen beds
1 x king bed 1x sofa bed
Trip Advisor
Ranked 26 out of 52 hotels Large percentage of reviews excellent
Great feedback on comfort of bed
Ranked 34 out of 52 hotels Smaller percentage as excellent Great reviews on café/bar