Report on Key Aspects of Australia's Lodging and Accommodation

This report provides an overview of the accommodation and lodging industry in Australia, highlighting its various components, including hotels, motels, hostels, and resorts. It discusses the Australian Consumer Law and Tourist Accommodation Regulations that govern the industry, emphasizing the importance of meeting customer satisfaction through necessary care and skill. The report also covers the management of lodging accommodations, quality issues such as cleanliness and service, and grading systems used to rate establishments. Furthermore, it identifies current trends in the industry, such as the increasing popularity of online booking options, the demand for facilities like free Wi-Fi and inclusive breakfast, and the growing preference for homestays and serviced apartments over traditional hotels. The report references several sources, including government websites and academic publications, to support its analysis.

Accommodation and Lodging
Industry in Australia

Introduction
• Hospitality industry is broadly divided into lodging, food,
transportation, event-planning, arranging conferences and other
sectors (Bowie et al. 2016).
• It depends upon the disposable income and leisure time of people.
• It is a billion dollar industry.
• A unit of hotel or accommodation establishment comprises of
different hierarchy like receptionists, kitchen worker, room service,
cleaners, bartenders, facilities management, human resource, and
etcetera.

Types of Lodging
• Hotels
• Motels
• Hostels
• Bed & Breakfast
• Resorts
• Cruise & Houseboats
• Homestays
• Inns & Taverns
• Farmstays
• Vacation rentals

Australian Consumer Law
• The Competition and Consumer Act 2010 lays down the Australian
Consumer Law (ACL) protects consumers in Australia
(Consumerlaw.gov.au 2018).
• It lays down the guidelines for accommodation establishments for
promoting and advertising their business.
• According to the laws, businesses should work to meet the customer
satisfaction :
 with necessary care and skill
 which are appropriate for the particular purpose
 within the reasonable time

Tourist Accommodation Regulations
Tourist Accommodation Regulations, 2007 under the Tourist
Accommodation Act 1984 lays down the rules and regulation for the
lodging industry (Legislation.gov.au 2018).

Management of the lodging
Accommodations
• Lodging accommodations require a good number of skilled and
unskilled workforce.
 Front desk or Receptionist
 Housekeeping
 Maintenance and engineering team
 Accounts team
 Security team
 Human resource management

Quality Issues and Grading
• Service quality means the quality
of service provided by the
accommodation establishment.
• Quality checks like cleanliness,
food quality, proper room
service, staff courtesy, interior
décor, working condition of
electrical and electronic
appliances, and etcetera needs to
be looked after (Tsang, Lee and
Qu 2015).
• Grading refers to the rating given to
lodging establishments based on the
quality of the services and the
facilities provided by them.
• It depends upon on customer
satisfaction as well.
• There are over 100 grading system
of hospitality industry worldwide.
• Symbol like Star, diamond, Sun or
letters denotes the rating (Pawlicz
and Napierala 2017).

Current trends
• Online booking options are taking the travel and tourism industry by
storm. People chooses internet websites for booking
accommodations for their vacations rather than choosing the
conventional way.
• Facilities like free Wi-Fi, inclusive breakfast options, airport pick &
drop, multi-cuisine dining options are trending in the accommodation
sector.
• People are choosing homestays and serviced apartments over hotels
as they want to feel the comfort of a home even when vacationing.

References
• Legislation.gov.au. (2018). Tourist Accommodation Regulations (NI). [online] Available at:
https://www.legislation.gov.au/Details/C2015Q00331 [Accessed 3 Sep. 2018].
• Consumerlaw.gov.au. (2018). Legislation – Australian Consumer Law. [online] Available at:
http://consumerlaw.gov.au/the-australian-consumer-law/legislation/ [Accessed 3 Sep.
2018].
• Bowie, D., Buttle, F., Brookes, M. and Mariussen, A., 2016. Hospitality marketing. Routledge.
• Tsang, N.K., Lee, L.Y.S. and Qu, H., 2015. Service quality research on China’s hospitality and
tourism industry. International Journal of Contemporary Hospitality Management, 27(3),
pp.473-497.
• Pawlicz, A. and Napierala, T., 2017. The determinants of hotel room rates: an analysis of the
hotel industry in Warsaw, Poland. International Journal of Contemporary Hospitality
Management, 29(1), pp.571-588.

Thank You