Accommodation Management in Hotel Assignment

Added on - 28 May 2020

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Running head: ACCOMMODATION MANAGEMENTAccommodation ManagementName of the Student:Name of the University:Author note:
ACCOMMODATION MANAGEMENTTable of ContentsBackground......................................................................................................................................2Roles of housekeeping department..................................................................................................2Tasks of Housekeeping department at Pullman Sydney Hyde Park................................................3The functions of housekeeping department.....................................................................................4Basic functions-...........................................................................................................................4Supervisory functions..................................................................................................................4Management Functions................................................................................................................5Role of the Guests............................................................................................................................5Initiatives taken by Pullman Sydney Hyde Park for creating positive Impact................................6Viability of outsourcing in the housekeeping department...............................................................7Benefits of outsourcing in housekeeping department......................................................................8Limitations of outsourcing housekeeping services..........................................................................8Recommendations............................................................................................................................9References......................................................................................................................................10
ACCOMMODATION MANAGEMENTBackgroundPullman hotels and resorts is a group that has 5-star rated hotels all over the world.Staying at the Pullman is like an experience in itself as most of the hotels are an exquisiteexample of luxury and comfort. The hotel that is going to be discussed in this assignment isPullman Sydney Hyde Park.The place is established in 2010, situated in 36 CollegeStreet,Sydney,NSW. The hotel is perfect for both business as well as leisure as there are notonly contemporarily designed rooms for the guests there are also conference rooms and businesscenters facilities. The location is perfect for the guests as the most of the tourist attractions ofSydney is situated nearby and it is also close to the airport as well, this makes the location of thehotel perfect for the guests.There are 241 rooms and suites, which are well equipped withcommodities which will add to the convenience of the guests. There are also special executiveaccommodation for the people who want to book for business purposes. There are sevenconference or function rooms and the largest conference room can accommodate up to 250people and there are also provisions for hosting an outdoor event. The conference rooms are allloaded with latest technology to facilitate conferences and meetings. The group of Pullmanhotels is owned by the Accorhotels group (Pullmansydneyhydepark.com.au2018).Roles of housekeeping departmentThe quality of housekeeping is one of the most important aspects that are inspected by avisitor before checking into a hotel. On research, it was found the major issues of customerdissatisfactions were related to the housekeeping department. If the customers were dissatisfiedwith the housekeeping department then there is high chance of them not coming back orrecommending to others. Despite of the tremendous cost incurred in the operations or the
ACCOMMODATION MANAGEMENThousekeeping department it was found that the efforts were not enough to please the customers.Majority of operations are involved in this particular department (Wood 2017). These operationsrequire both finance and human resource. In other words, it can be said that the housekeepingdepartment needs to coordinate with the finance as well as the human resource department for itsdaily operations. It is the responsibility of the department to achieve 100 percent efficiency. Therole of the workforce and the entire department is to ensure that the standards of cleanliness aremaintained in all the areas where the customers move. They provide linen to all the rooms,dining area, guest lounge and waiting areas (Wood 2017). They ensure that all the staff membersget clean uniforms. They are accountable for the laundry requirements of hotel linen, uniform ofthe staffs and clothing of the guest. They take care of the decorations of the entire hotel. Thehousekeeping department Pullman Sydney Hyde Park takes the responsibility of renovation andrefurnishing the property after seeking proper consultation from the management and interiordesigners. They take the responsibility of providing training to all the staffs of the hotel. Theycoordinate with other departments of the hotel for carrying out the daily operations (Wood2017).Tasks of Housekeeping department at Pullman Sydney Hyde ParkProviding necessary supplies to the roomsMopping, cleaning and setting up the basic requirement for the guestsCleaning and the washrooms and the bathroomsArranging the roomsDecorations of the rooms and customer areasCleaning the windows and the glassLinen and Laundry services (Yildiz2015)
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