Advantages and Disadvantages of Accommodation Management

Added on - 28 May 2020

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Running head: ACCOMMODATION MANAGEMENTAccommodation ManagementName of the student:Name of the University:Author note:
1ACCOMMODATION MANAGEMENTTable of ContentsBackground of the Accor Hotels.................................................................................................2The front office department.........................................................................................................2Role of the front office department.............................................................................................3Role of the customers and the customer’s needs related to the front office department.............4Steps of the accommodation manager to ensure the hotel in meeting customer needs andcreating positive experiences.......................................................................................................6Outsourcing..................................................................................................................................6Advantages and disadvantages of moving towards an outsourcing solution..............................6Recommendations........................................................................................................................8References:....................................................................................................................................10
2ACCOMMODATION MANAGEMENTBackground of the Accor HotelsAccommodation is of one of the primary concerns of the international and domestictravelers. It is the biggestcomponentof their expenditure and plays a vital part in their overallexperience of visiting a new place. Therefore, management of accommodation is the main aspectof hotel or tourism industry. The hotelAccorwas established by Dubrule and Gerard Pelisson inthe year 1967 and has established itself as one of the biggest and famous hotel chains in theentire globe (Kimes & Ho, 2017). It has 4,200 hotels in 95 different countries and each of itshospitality experts share same passion and take care of all their guests globally. Accor has one ofthe most famous hotels in the list of tourism industry. This hotel chain is offering the largestbrand portfolio that is encompassing internationally acclaimed luxury brands to popular mid-scale and budget brands. The hotel has a list of more than 20 brands, ranging from luxury toeconomy, that are meeting every customer’s desires. Some of the luxury brands include Rafflesand Banyan tree and that of the economy brands include Ibis, Novotel and Mama(Accorhotels.group, 2018). They consider each of their guest as unique and promises to meettheir every demands. They are the true example of worldly elegance, style and hospitality.The front office departmentThe front office department is the most vital part of every hotel as it is the maincommunication center of the building (Schipper et al. 2013). It plays a very important part in theoverall success of its operations. According to its efficiency, the quality and the satisfaction ofguests are differed and it is one of the highly noticeable departments in every tourism industry(Bardi 2013). It consists of numerous segments, starting from the reception desk, cashier, frontoffice manager, telephone operator etc.
3ACCOMMODATION MANAGEMENTRole of the front office departmentThe reception desk is the focal center of communication. It is generally consists of thefront office manager, cashier, assistant front office manager, reservationist, and the telephoneoperator. They welcome the visitors and are responsible to strike the first impression about thehotel in their mind. Each of them has their own and diverse duties to conduct. They are:1.Responsibilities of the Front office managerIt is the duties of the front office manger to operate the front office and to ensure thatall the policies of the hotel are well assembled. He reviews the status of the VIP roomblocking and the availability of the rooms on a daily basis. He trains and monitors everystaff as well with the highest priority of guest service and satisfaction. He must make surethat the budge and the cost effectiveness in the front office is attained (Wang and Ritchie2012). He also approves the duty rosters, reviews the logbook and monitors eachactivities of the front desk.2.Responsibilities of the CashierThe cashier receives the payments of the guests, assimilates the gathered reports,and records on non-monetary and computes the total transactions (Perry et al. 2017).They provide checks of cash for the customers and supervise the checkout stations forthem. Sorting and counting of the currencies are also one of their primary duties. Withthe same, often, the cashiers offer their customers to carryout the services after thecompetition of transactions.3.Responsibilities of the Assistant front office managerThe responsibilities of the assistant front office manager are more or less as thatof the main front office manager. However, some of the dissimilarities are- they monitors
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