Accommodation problems faced by new arriving international students in Sydney

This report analyses the accommodation problems faced by newly arriving international students in Sydney using different design thinking tools such as five why, mind mapping, brain storming, journey mapping, prototyping, concept development, visualization, value chain analysis, assumption testing and storytelling method.

Running head: ENGINEERING MANAGEMENT
Engineering Management
Name of the Student
Name of the University
Author Note

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Executive Summary
The prime objective of this paper is to focus on the accommodation problems faced by the
newly arriving overseas students in Sydney, Australia. This problem is analyzed by different
kinds of design thinking tools such as the five why tools, mind mapping tool, brain storming
tools, journey mapping tool, prototyping tool, concept development tool, visualization tool,
value chain analysis, assumption testing and storytelling method. All these useful tools are
used in this report to analyze the accommodation problem. Understanding the prime reasons
behind the problem is the main determination of this paper. The report concludes with an
overall summary based on analysis obtained from the decision thinking tools.

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Table of Contents
Executive Summary...................................................................................................................1
Accommodation problems faced by new arriving international students in Sydney.................3
Introduction................................................................................................................................3
Discussion..................................................................................................................................3
Five Why....................................................................................................................................3
Mind mapping............................................................................................................................4
Brain Storming...........................................................................................................................4
Journey Mapping........................................................................................................................5
Prototyping.................................................................................................................................5
Concept Development................................................................................................................5
Visualization..............................................................................................................................6
Value chain Analysis..................................................................................................................6
Assumption Testing...................................................................................................................6
Story telling................................................................................................................................7
Summary....................................................................................................................................7
Application of the design thinking tools in an organization......................................................7
Reference....................................................................................................................................9

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Title: Accommodation problems faced by new arriving international students in Sydney
Introduction
The main objective of this paper is to analyse the accommodation problem faced by
the newly arriving international students in the city of Sydney using the different kinds of
design thinking tools. This report also highlights the difficulties faced by the bigger
organisation on the application of the design thinking tools.
Five Why
The problem associated with the first why states the reason behind the
accommodation problems such as language difficulty and different cultural norms faced by
the newly arriving overseas students in Sydney. The second why give an idea about the
reasons behind the language difficulty or cultural norms, Australian social cultures are
completely different from other countries and an overseas student takes a bit of time to adjust
to conditions (Kolko, 2015). The third why guide us to know the reasons behind the gap in
social culture. The fourth why states the reason behind the gap in a social culture which is the
unique Australian English followed in the city of Sydney. The final ‘why’ explains why the
English followed in Sydney is different from English followed in other parts of Australia.
These five why questions help in understanding the cause of the problem in details. The
language problem is found to be the major problem after applying this technique (Kelly et al.,
2018).

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Mind mapping
This technique helps to visualize the problems following a hierarchy and relationship
between them.
Created by the author
All the reasons behind the different problems can be known with the help of this
design thing tool (Remington & Pollack, 2016).
Brain Storming
This technique helps in understanding the accommodation problem with the help of
the data gathered from the newly arrived overseas student (Liedtka, 2015). All the major
problems such as the language difficulty, social problems, rental costs, transactional
difficulties which are exposed during the process are resented back to the students for further
brain storming which re-evaluates all the risks and helps in identifying the actual major
problems amongst the list of the problem. After applying this technique it was found that the
prime problem associated with this case is the rentals costs.
Accomodation
Problem
Language Difficulty
Social problems
Rental Costs

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Journey Mapping
The analysis of this tool is very significant as it is obtained from a student having an
accommodation problem in Sydney over the years (Huq & Gilbert, 2017). The main cause of
problem which arrived after the data gathered from the student is language difficulty and
cultural differences.
Prototyping
The validation of the accommodation problems is done by this solution based
technique. It helps in understanding the problem such as language difficulty and rentals costs
in a human-centric way. These reasons behind the accommodation problems are defined and
empathised and those are incorporated in the prototype models so that the best feasible
solutions are obtained (Geissdoerfer, Bocken & Hultink, 2016). The reasons behind the
problems which are obtained from this tool such as the rental cost and cultural differences are
subjected to rigorous testing methods in order to enhance the accuracy of the results obtained
from the analysis.
Concept Development
This is one of the most important processes for analysing the accommodation process
as it helps in understanding the reasons behind the problems in details. Location and students
are the important parameters of this design tool regarding this accommodation problem. In
this technique, the problems such as language problem and rental cost are divided into sub
categories such as clarifying the reasons, source of the accommodation problems and
selection of the appropriate solution for each accommodation problem (Ben Mahmoud‐
Jouini, Midler & Silberzahn, 2016).

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Visualization
This tool is used to analyse the accommodating problems of the overseas students in
Sydney. This design tools are the used to measure the limit of the accommodation problems
such as rental cost which is different in different areas of Sydney, even the difference in
culture can be effectively measured and student can make the adjustment based on the finding
from this particular analysis (Hinrichs & Forlini, 2017). The applying this tool we can
measure the limits of the mentioned accommodating problems.
Value chain Analysis
Porters value chain analysis is the most preferred design tool regarding measuring the
different accommodation problem by the newly arriving overseas students in Sydney
Australia. Based upon the value chain analysis all the primary reasons behind the problem are
focussed such as the rental cost and language difficulties (Vaugh & Ryan, 2015). All the
supporting reasons of this issue such as finding alternate accommodations and changing
policies of the Australian government are also analysed using this tool and it is concluded
about the fact that along with the prime reasons, the supporting reasons should also be
considered while solving these issues.
Assumption Testing
This design tool is used on the basis of key assumptions regarding the accommodation
problem such as the cultural changes and rental costs and using data from the students these
assumptions are authenticated, this tool compares all the reasons behind the problems and
specific tests are performed on them to prioritise the reasons so that it is easier to analyse

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them. This tool is the most effective in analysing this accommodation problem as it
categorises the importance of all the reasons behind the problem.
Story telling
The different connections between the reasons behind the accommodation problem
faced by the newly arrived students in Sydney, Australia are obtained from this tool which
helps in understanding the crisis from a different approach (Liedtka, 2014). This tool raises
different queries so that similar problems can be avoided in the future, it also helps in
understanding the emotion related with the problem. By applying this tool, human values
associated with the accommodation problems such as depression and anxiety can be analysed
as these issues can have a direct negative impact on an overseas student as well.
Summary
All the different types of design thinking tools help us understanding the
accommodation problem of overseas students of Sydney, Australia from a different
perspective and based upon the analyses it can be stated that along with the prime reasons
behind this issue all the supporting issues, as well as the human values, should also be
considered while solving this issue.
Application of the design thinking tools in an organization
Different types of design thinking tools are used by international corporations which
have a positive impact on the organization. The difficulties faced by those organization on
incorporation of those tools are experienced and updated strategic planner are needed because
they are not always readily available for specific projects. Language problems is one of the

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major problems which is found in the international corporations as they need to deal with
foreign languages also, so it is very difficult to access these design tools in those international
corporations. The data obtained from the participants is also one of the factors behind the
complication of these design tools in global corporations. The limit of the problem is very
difficult to manage and it is very difficult to assume the problems in international
corporations as their business reach is increasing every now and then so the visualization tool
and the assumption testing is the least used design tool in a business organization.

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Reference
Ben Mahmoud‐Jouini, S., Midler, C., & Silberzahn, P. (2016). Contributions of design
thinking to project management in an innovation context. Project Management
Journal, 47(2), 144-156.
Geissdoerfer, M., Bocken, N. M., & Hultink, E. J. (2016). Design thinking to enhance the
sustainable business modelling process–A workshop based on a value mapping
process. Journal of Cleaner Production, 135, 1218-1232.
Hinrichs, U., & Forlini, S. (2017, March). In defense of sandcastles: research thinking
through visualization in DH. In Proceedings of the conference on Digital Humanities.
International Alliance of Digital Humanities Organizations (ADHO).
Huq, A., & Gilbert, D. (2017). All the world’sa stage: transforming entrepreneurship
education through design thinking. Education+ Training, 59(2), 155-170.
Kelly, N., Dawes, L. A., Kerr, J., & Wright, N. (2018). How design thinking can help
teachers collaborate. The Conversation, May 4.
Kolko, J. (2015). Design thinking comes of age.
Liedtka, J. (2014). Innovative ways companies are using design thinking. Strategy &
Leadership, 42(2), 40-45.
Liedtka, J. (2015). Perspective: Linking design thinking with innovation outcomes through
cognitive bias reduction. Journal of Product Innovation Management, 32(6), 925-938.
Remington, K., & Pollack, J. (2016). Tools for complex projects. Routledge.

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Vaugh, T., & Ryan, M. (2015). Getting the right design or getting the design right; An
observation of 18 projects progressing through a structured design thinking
process. ITERATIONS Design Research and Practice Review, 1(1), 14-21.