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Name: _________________________ Company ProfileFrontDesk/ Guest Service Name of CompanyMarriott hotelMarkham Address and phone number of headquarters 170 Enterprise Blvd Markham, Ontario L6G 0E6 Phone Number +1 905-489-1400 (Toronto Marriott Markham, 2019) Contact name/department (who you would send your information to when you apply for the job) Accommodation Department(416) 884-4343 (Toronto Marriott Markham, 2019) Type of business/sectorHotel and Accommodation under food and beverage sector. Number of employees176,000(Forbes, 2019). Is the company privately or publicly owned? Privately-owned How many years has the92 years (Marriott International) (Forbes, 2019).
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company been in business? Who are their clients/customers? Tourists, families, Conferences, students, businesspeople and politicians. Who is their competition?Homewood suites, Hampton Inn and Suites, Edward Hotel, and Hilton Garden Inn and other small and medium-based restaurants and joints. What are their future plans? The future plans of the Marriott company is to expand to other countries globally at least to ensure in every country across the world there is a Marriott hotel. With changing, technology the company plans to use advanced technologies such as artificial intelligence to increase productivity, attract wide customer segmentation, produce differentiated products from competitors and generate more income. What is their perceived strength? The strengths of the company include its location at the center of downtown, nearness to the Unionv9lle Village, high technology. The events are also family-friendly and presence of exclusive art inside the hotel. The hotel has also received various architectural rewards in Ontario due to its magnificent. In addition, Marriot Markham boasts of A/V technology and rooms with natural lighting. Other facilities that serve as strengths of this company include presidential suites, penthouse, and highly trained and respectable staff. Mobile Check-In, Free Wi-Fi and earn free nights only are great attractions for many clients. What is their perceived weakness? The company’s weakness is its inability to garner a rating of 4.9-5.0 for its services. Bad reputations in some areas and growing trend that the company is involved in production of unhealthy food. What is the company’s mission statement/motto? The mission of the company is to ensure unparalleled experiences for its customers. The company also aspires to have a culture that everyone would want to emulate. Marriot
mission is enhancement of the lives of its clients by providing unsurpassed vacation and leisure experience. Visitors can explore the world and assist communities in different ways. For instance, the company has 2025 sustainability goals to support people globally (Marriott, 2019). What is their reputation like? The company’s reputation depends on location and societies. Generally, in some areas like China, the company reputation is not good. Nevertheless, the company has a high reputation for offering luxurious services to its clients. In addition, the hotel has 92 percent positive reviews from guests and has worn awards and accolades such as Diners’ Choice and the 2019 Certificate of Excellence by trip advisor organization (Travel brilliantly in downtown Markham, 2019). Are blogs about this company positive or negative? The blogs about the company are positive Interview Questions What is a question you would ask in the interview? What would you like to know about the company 1.How do you define as success in this position as a company and how can employee know that he/she is performing to the organization’s satisfaction. I would like to know more about the preference of international clients on arrival and during departure. For example, do they require somebody to show them around the company? Do the visitors ask for other kinds of assistance beyond my assigned job? In case they demand more assistance beyond what I ca do, what will I do? 2.What does a normal day look like in this company and does the company support personal and professional development of employees?
I would like to understand my roles throughout the day and whether there will be interruptions. In case one has an emergence to attend to, will the management grant permission and under what conditions. Would you like to work at the company why or why not? I would like to work in the company and gain more experience on hotel service. Working in a culturally diverse environment excites me since I can meet many people. I also love the exotic services offered by the company and the customer reviews in the company websites. I believe the clients will love my services and as their attendant. I also love the company mission statement and the vision for its future performance. I love participating in community projects to help the less privileged. Working at Marriot will offer me an opportunity to achieve this dream. References Marriott (2019). Marriott Mission and Vision Statement Analysis.Retrieved fromhttp://mission- statement.com/marriot/ Toronto Marriott Markham(2019). Travel brilliantly in downtown Markham. Retrieved from https://www.marriott.com/hotels/travel/yyzmr-toronto-marriott-markham/ Toronto Marriott Markham (2019). Facebook. Retrieved from https://www.facebook.com/marriottmarkham/ Forbes (2019). Marriott International on the Forbes Top Regarded Companies. Retrieved from https://www.forbes.com/companies/marriott-international/#4452af894fa0