Activities and Knowledge Activity- Assessment Task 1 & 2

This document discusses Activities and Knowledge Activity- Assessment Task 1 & 2 related to human resource requirements, communication channels, service agreements, client feedback, ethical behavior, and compliance requirements. It includes suggestions for different aspects of human resource management and provides detailed answers to questions related to legal and compliance requirements, code of conduct, and more.

Activities and Knowledge Activity- Assessment Task 1 & 2
Activity 1A
Imagine that your organisation’s operational plan includes the following three points:
 Providing WHS training to staff members
 Improving materials handling
 Providing counselling services.
Suggest five different human resource requirements which may be necessary in order to implement
the operational plan.
1. WHS policy
2. External trainer
3. Material handling standard and plan
4. External counsellor
5. Layout of objectives, scope and planning details
Activity 1B
1. Name three aspects of the external business environment that you may need to consider when
planning human resource requirements.
1. Social environment
2. Legal environment
3. Economic environment

Activities and Knowledge Activity- Assessment Task 1 & 2
2. Select one of the aspects identified in the previous question and explain one way in which this
may have an impact on an organisation’s human resource requirements. (You may refer
specifically to your own organisation where applicable).
The legal environment of a business greatly affects the human resource requirements of the same
while operating the different objectives. It has been noted that the legal impositions often affect the
rate of operations of an organization while addressing the human resource requirements of the same.
The understanding of the employee rights while avoiding exploitation are the major constituents of the
HR based legislations that are being imposed by the government or the State. Therefore, the
organizations take the initiative of designing the overall processes based on the understanding of the
legal bindings that the same might encounter while operating in a particular market situation.
Activity 1C
Identify one way to consult with your managers in order to identify human resource needs in their
areas.
The consultation with a manager plays an integral role while planning on the human resource needs
of an organization. In this relation, effective mode of communication is necessary for developing
cognition on the HR needs of an organization. Therefore, conduction of open discussions with the
manager would support in improving the rate of operations of the venture while operating in the
different markets. Moreover, the organization might take the initiative of holding briefing sessions
where the managers would specifically detail the HR needs of the venture for upholding the clarity of
communication.

Activities and Knowledge Activity- Assessment Task 1 & 2
Activity 1D
Read the following feedback from a member of staff:
“I am a practising Muslim and therefore need time and space to pray during the day. Whilst there are
places that I can do this within the workplace, I am often disturbed or find myself spending a long time
looking for somewhere suitable. “Suggest one thing that the workplace could do to ensure that the
member of staff feels that their religious practices are catered for.
 The organization might take the initiative of developing a common prayer room for the
employees with the objective of supporting their religious practices. The common prayer
room for the employees would enable the organization in adhering to the employee- centric
values while supporting the same in developing loyalty and trust among the workforce. The
provision for a common prayer room would enable the organization in not only adhering to
the religious rights of a Muslim employee but also for other religious practices, maintaining
equality in the practices.
Activity 1E
Choose a method of delivering human resource services and list the pros and cons of it.
One of the most important HR services is Payroll administration. Under the payroll administration
services an HR officer is required to provide the employees with complete knowledge of the payroll
system and deal with their queries for empowering the growth of their operations. Therefore, an
organization might take the initiative of introducing the e-HRM services as a delivery process for
making the employees aware of their payroll related queries.
Method:
The e-HRM system would be linked to the employee dedicated portals from where the employees
would be able to retrieve information on the payroll systems and thereby resolve their queries. The

Activities and Knowledge Activity- Assessment Task 1 & 2
integrated process would enable the HR of an organization in establishing effective communication
with the employees while keeping the same updated of the different processes in accordance to the
demand of the customers.
Pros Cons
 The e-HRM practice for payroll
administration would allow the
organization in establishing sound
communication with the employees.
The process of delivery would allow
the HR of the organization in keeping
the employees aware of the recent
changes in the payroll administration
process
 The miscalculations in the payroll
might affect the capability of the
organization in improving employee
awareness. On the other hand, the
lack of interactions in the process
might again restrict the capability of
the HR officer of the organization in
conveying or adhering to the queries
of the employees other than the
coded systems.
 The automation process of e-HRM
would assist the organization in
conveying appropriate information
which might be retrieved from any
convenient location. Therefore, the
application of the e-HRM as a service
delivery method would allow the
organization in adhering to the queries
of the employees even without the
presence of the HR officer in the
business
 The server related errors might affect
the capability of the organization in
addressing the payroll related
enquiries of the employees while
operating in the different markets. The
server related errors might restrict the
potency of the organization in
adhering to the enquiries made by the
employees.
Activity 1F
Working in pairs, select a human resource service of your choice and develop an action plan to
deliver this service.

Activities and Knowledge Activity- Assessment Task 1 & 2
- Human Resource Service: Employee benefits
The organizational HR officer is infested with the responsibility of empowering the
workforce through provisions on the employee needs. The benefits relating to health, medical
and life insurance would allow an organizational HR officer in maintaining the efficient
functioning of the systems in accordance to the demand of the employees. The HR service
relating to the employee benefits would allow an organization in empowering the employee
centric policies of the same while operating in the different markets.
- Action plan to deliver the service:
Goals Activities Timeframe Rationale
Conduction of
employee surveys
 Developing a
survey
questionnaire
for identifying
the healthcare
benefits related
needs of the
venture
 Conduction of
employee
surveys
 Gathering
consent of the
employees
 Developing
report
2- 3 weeks The employee
surveys would allow
the organizational
HR in assessing the
healthcare benefit
related needs of the
workforce
Consultation with
the hierarchy of
management and
revision of the
policy
 Undertaking
consultation
with the CEO
and the other
operational
managers
 Taking consent
from the
hierarchy and
the board
1- 3 weeks The consultation
with the hierarchy
and taking consent
from the same
would allow the HR
officer of an

Activities and Knowledge Activity- Assessment Task 1 & 2
members
 Developing
policy for the
organization
organization in
facilitating
uninterrupted
functioning of the
systems.
Implementation of
the service
 Developing
collaboration
with the medi-
claim service
providing
organizations
 Implementing
the healthcare
service
provisions
3- 4 months The implementation
of the healthcare
service provisions
for the employees
after collaborating
with the different
external service
providers would
allow the venture in
improving the scope
of successful
implementation of
the policy
Monitoring and
controlling activities
 Conduction of
employee
surveys after
the
implementation
of the benefits
policy
 Assessing the
feedbacks that
are provided by
the employees
In every 6 months The monitoring and
control activities
would allow the
organization in
identifying the
loopholes in the

Activities and Knowledge Activity- Assessment Task 1 & 2
 Empowering
alterations in
the process
flow if required
service proposition
and thereby
empower alterations
Activity 1G
Work in pairs and determine three roles or responsibilities of the human resource team.
1. Maintaining compliance with the labour laws and legislations
2. Undertaking recruitment of skilled employees while paying heed to the operational needs of
the venture
3. Developing payroll and benefits for improving the rate of operations
Activity 2A
Identify an internal or external stakeholder and determine how you would communicate effectively
with them.
Stakeholder:: Employees
Communication Channels:
The organization might take the initiative of improving the line of communication with the
employees through the utilization of dedicated portals, mails, debriefing sessions and open
discussion forums. The clarity of communication through the utilization of effective media
vehicles would allow an organization in empowering the operations of the workforce while
negotiating on terms of organizational success factors. Therefore, the use of effective media
vehicles would allow the organization in calibrating the operations in accordance to the
organizational needs.

Activities and Knowledge Activity- Assessment Task 1 & 2
Activity 2B
List three details which service agreements should include.
1. Billing structure
2. Late payments
3. Scheduling
Activity 2C
Identify one way to communicate relevant information about service specifications, performance
standards and timeframes.
 Information may be communicated by: The information might be communicated through
personalized mails with the objective of making the clients or the employees aware of the
service specifications, performance standards and the timeframes. Utilization of personalized
media vehicles would allow an organization in providing the clients with information based on
the needs of the customers or the employees.
Activity 2D
List three examples of training support.
1. Employee survey
2. Debriefing session
3. Employee feedback
Activity 2E
Choose a human resource service and list three metrics you could use to monitor its quality.
Human resource service: Recruitment
Metrics that can be used to monitor recruitment may include:
1. Improvement of productivity by 3% within the next 6 months
2. Enhancement of quality by 3% within the next 1 year
3. Induction of skilled personnel in the workforce by 7% within the next 2 months

Activities and Knowledge Activity- Assessment Task 1 & 2
Activity 2F
What may you need to monitor to ensure services are being delivered? List three different answers.
1. Surveillance reports from the team leads
2. Performance assessment activities
3. Internal audits
Activity 2G
1. Document one way in which you can identify underperformance of the human resource team or
service providers.
 The manner in which the underperformance of an HR team or service providers might be
noted is through internal employee audits. The audit would allow the organization in
conducting surveys and develop cognition of staff satisfaction in the organization.
2. You have identified that the human resource team is underperforming. Suggest one method of
rectifying this.
 The rectification of the underperformance of the HR team or service providers might be
rectified through upholding communication with the same. The communication with the HR
teams would allow the organizational management in making the same aware of the
different factors that are contributing to the underperforming state of the HR personnel and
thereby advice the same on different practices which would enable the organization in
rectifying the issues.
Activity 2H
What returns on investment may human resource services produce? Suggest three different answers.
1. Productivity of the organization

Activities and Knowledge Activity- Assessment Task 1 & 2
2. Increasing quality of the performance in accordance to the common objectives of the venture
3. Developing standardized operations for the long term sustenance of the business.
Activity 3A
List two examples of systems for storing human resources information.
 Cloud computing systems
 E-HRM operational systems
Activity 3B
To ensure that the human resources team is providing a quality service, it’s important to determine
client’s level of satisfaction. List five factors of satisfaction that you can survey.
1. Loyalty of the clients
2. Increased retention
3. Developing a steady client base
4. Improved quality of the propositions
5. Minimization of resource costs
Activity 3C
Give two examples of questions you can use to capture client feedback.
 Are you facing any issue with the services that are being provided by the organization?
 What are your recommendations?
Activity 3D
You have received the following feedback from a recent survey seeking client feedback on the
provision of human resources:
 Staff not always aware or in consensus on the appropriate path to take
 Lack of available computers when needed.
Identify two changes that you might make to human resources in response to these two points.

Activities and Knowledge Activity- Assessment Task 1 & 2
Relevant changes may include:
1. Devising strategies for improving the communication technologies among the different
departments
2. Increasing the availability of the computers in the offices for maintaining the effectiveness of the
operations
Activity 3E
How can you obtain approval from managers? Identify three different answers.
1. Devising proposal for the operations
2. Meeting sustenance related objectives
3. Estimation of the economic benefits of the change in the organization
Activity 3F
List three methods of support which can be provided in response to agreed change processes across
an organisation.
1. Transparent Interaction
2. Appropriate induction system
3. Monitoring and control activities
Activity 4A
Where can you find details of required ethical behaviour? List two different answers.
1. Legislations
2. Organizational policy statements
Activity 4B
How should you investigate complaints about unethical conduct? (Explain in 75-100 words)
The investigation of unethical conduct would be made through the conduction of internal
staff surveys and individual interviews. I would take the initiative of holding one- on- one

Activities and Knowledge Activity- Assessment Task 1 & 2
interactions with the different stakeholders for identifying the source of unethical behaviour.
Again, the conduction of surveys would enable me in cross- checking the relevance of the
issues. After assessing the issues I would take the initiative of creating effective strategies
with the purpose of minimizing the unethical behaviour in the form of policy statements. The
policy statement with certain penalties would enable me in reducing the rate of unethical
behaviour in the organization.
Activity 4C
List three examples of confidential information.
1. Business information
2. Employee information
3. Customer information
Activity 4D
Determine three appropriate responses to unethical behaviour.
1. Evidence based action planning
2. Following the complete company procedure for operations
3. Developing policy for avoiding unethical behaviour in the organizational context
Activity 4E
Suggest two ways to ensure all persons responsible for human resource functions understand
requirements regarding their ethical behaviour.
1. Induction session with the HR personnel while making the same aware of the organizational
policies relating to the treatment of unethical behaviour
2. Conduction of Open discussion forums for clearly communicating the priorities of an organization
relating to unethical behaviour in the business

Activities and Knowledge Activity- Assessment Task 1 & 2
Section B: Knowledge Activity (Q & A)
Answer each question in as much detail as possible, considering your organisational requirements for
each one.
1. Identify the key provisions of legal and compliance requirements that apply to managing
human resources.
The management of the human resource in an organization is subjected to different legislative and
compliance provisions which assist an organization in adhering to the employment laws. The
employment laws form the basic part of the contracts that are made between an organization and an
employee. In this relation, the compliance with the legislative policies play an integral part in
empowering the humanitarian aspect of an organization. The key provisions that fall under the
legislative and the compliance related activities of an organizational management are staffing ,
policies, compensation and benefits, training, employment laws, and worker protection. The
consideration of the different legislative provisions empower the uninterrupted functioning of the
workforce in alignment with the strategic needs of the organizational growth process. In this
connection the Work Health Safety, Anti- discrimination in workplace, payroll administration related
legislations administer the human resource management techniques of an organization. The different
provisions assists an organization in inducing different policies for the uninterrupted functioning of the
different systems.
2. Research your organisation's code of conduct.
The code of conduct of an organization plays an important role in continuing with the
effectiveness of the organizational processes on ethical grounds. The code of conduct of my
organization levies on the principle values based on ethical background while shaping the
behaviour of the employees, directors and the managers towards the achievement of the
common goal of the business. The organization prioritizes the needs of the customers and

Activities and Knowledge Activity- Assessment Task 1 & 2
thereby all the principles, in the code, are directed towards the improvement of quality of
propositions. On the other hand, the code in our organization also mentioned the
collaborative functioning of the different departments, irrespective of any sort of
discrimination, for achieving the full- fledged performance related objectives. The Code in
our organization also made a mention of the attitude that the employees should hold towards
the improvement of the organizational performance and the disciplinary actions that might be
maintained. Again, the Code in our organization also prioritized the health and well- being of
the employees apart from equal opportunities and confidentiality. It helped our organization
in setting an appropriate culture for the business. I believe that the Code of Ethics helped our
organization in setting most of the policies along with the common objectives of the same.
The development of the Code of Conduct related operations helped our organization in
setting the right context and empowering the success factors for the venture.
3. How can operational plans inform human resource services?
The operational plan of an organization is reliant on the objectives of sustenance in the long term
market environment. The operational plans identify the staffing needs of an organization while
empowering the HR services for ensuring the sustenance and growth of the organization. The JHR
services related to staffing in the organization are specifically based on the operational needs of the
same while optimizing its operations. The operational plan outlines the different activities and the
required personnel that might be required by an organization for improving the business
performance. In this connection, the identification of the staffing needs of an organization, through
the operational plan, assists an HR service provider in developing cognition on the HR needs of the
venture. The operational planning attributes, specifically the skilled labour based needs of an
organization, helps a HR service provider in improving the scope of the business through
enhancement of recruitment operations. The inclusion of skilled personnel in the workforce enables

Activities and Knowledge Activity- Assessment Task 1 & 2
an organization in improving the performance of the venture while assisting the same in achieving
the long term objectives. Therefore, the operational planning attributes of an organization informs
the HR services related to recruitment of skilled workforce in the organization, while enabling the
uninterrupted functioning of the venture in the markets.
4. How can you manage human resource service performance?
The human resource service performance might be managed through efficient monitoring and control
activities. The monitoring and control activities would allow an organization in keeping a record of the
service based needs, developing KPIs and manage strategies for achieving the KPIs. On the other
hand, the induction of the HR service providers would allow the organization in empowering the
activities of the same as per the operational planning criteria. The improvement of communication
between the managers of an organization and the HR service providers permit an organization in
improving the performance. Therefore, the organizations take the initiative of conducting different
meetings and sessions with the HR service providers with the purpose of discussing the different
strategic management steps for improving the rate of operations of the venture. The induction of the
HR service providers on the corporate culture and the basic values that are being followed as a Code
would also empower the activities of the HR service providers with the objective of maintaining the
effectiveness of the operations in accordance to the strategic goals of the business. Therefore,
inclusion of the HR personnel and the service providers in the meetings and sessions with the
operational or hierarchical managers permits an organization in empowering the performance.
5. How is feedback used to modify the delivery of human resources?
Feedback is used as an effective tool for identifying the delivery based needs of the human resource.
The feedbacks that are gathered by the HR associates and service providers from the employees and
the management empowers their understating of the most proficient technique of service delivery. The
feedbacks are assessed after gathering the same from the respondents, which enables the HR team
in developing cognition on the best delivery mode that might be selected for the services. The
feedbacks also help an HR associate in modifying the course of an existing delivery mode through the
assessment of the general issues that are being faced by the respondents. Therefore, the feedbacks

Activities and Knowledge Activity- Assessment Task 1 & 2
play an important role in empowering the rate of performance of an organization while operating in the
different markets as per the changing organizational needs or legal compliance related aspects.
Therefore, it might be noted that feedbacks play an important part in empowering the modifications in
the service delivery modes that are being selected by the HR service providers in accordance to the
priorities that are being enumerated by the organization.