Developing a Change Management Project Plan

The assignment requires the development of a comprehensive change management project plan to improve customer care services. This includes analyzing internal environmental information, consulting with relevant stakeholders, considering resources and timelines, and agreeing on strategies with managers. The plan should also include strategies for communicating the change, training processes, and career development opportunities.

Activity A
Instructions to Assessor
Prior to conducting the assessment read this document in its entirety with the individual or group of
learners and seek feedback on the understanding of the assessment requirements and outcomes.
Contextualise the activities, observations/demonstrations and other submitted evidenceto ensure it
reflects the individual learner or group. Check this against the mapping, to ensure it is still valid. This
assessment has been contextualised to better reflect the required learner information and outcome
of assessment.
Ensure that the learner is allocated the appropriate time and resources required for the tasks,
including that the workplace (or simulated environment for learners that are not working) is suitable
for the parameters of any required task, to ensure the learners will have an appropriate opportunity
to satisfactorily demonstrate their required skills and knowledge to result in a Satisfactory (S) result
for the assessment tool and Competent (CO) in the Unit of Competency (UOC) overall.
Advise the learner prior to conducting a practical observation assessment of;
 what will occur throughout the assessment process
 when the assessment will occur
 the level of competency expected
 how many times they must be assessed and demonstrate a satisfactory result as per the unit
training pack requirements
When appropriate, confirm arrangements for athird party to observe the learner in the workplace,
with the learner and the third party, including, that the third party understands the requirements
and instructions regarding the Third PartyObservations/Demonstrations. The third party must be
someone in a position to make a valid comment on performance of the learner, e.g. Line Manger
Use the checklists and answer guides to assist you with marking, but never show or share them with
the learner or the third party. Gather supporting documents, where available and appropriate, as
evidence to help you make a judgement of the learner’s competency.
The learner needs to be deemed satisfactory for all of the criteria in the unit to gain competency.
When the assessment is complete, advise the learner of the outcome and record your comments in
the relevant section. You must determine whether they are CO or Not Competent (NC) and provide
appropriate and meaningful feedback.
If you are resulting the learner NC, ensure you outline why you have made this decision, and provide
advice on how the learner can improve skills/knowledge prior to their next attempt.
Where learners are unable to complete the tasks in the methods specified due to situations beyond
your/their control, you will need to make reasonable adjustments, without compromising the
assessment tool(s).
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BSBINN601 Lead and manage organisational change

Assessment Instructions to Learners
1. You must answer all questions/tasks in all sections below.
2. Read each question carefully and ensure you provide all the required information.
3. Submit the completed assessment on the specific date, time and location as advised by your
trainer/assessor.
4. This is an individual assessment task (or group subject to approval by the trainer/assessor).
5. Assessment answers must be typed using Microsoft Word (font size: 11, font: Calibri) or
handwritten as per the trainer/assessor instructions.
6. You are NOT allowed to copy straight from any internet-based or written materials available.
You must write your answers in your own words.
7. You are required to provide proper and appropriate referencing (if applicable).
8. You are NOT allowed to copy or attempt to copy the work of another student or permit
another student to copy or attempt to copy your work.
9. Penalties shall apply for copying, plagiarism and any improper use of materials or ignoring
instructions given by the trainer/assessor. Penalties may include failure of the unit and/or
other penalties as per the college’s academic misconduct policy.
10. It is your responsibility to attend to your classes and seek assistance from the trainer/assessor
to ensure you continuously succeed in good course progress and academic standing.
Remember all trainer/assessors are here to help so ask them if you feel you need it.
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Section 1Questions/Tasks
Complete the following questions/tasks individually
Activity/Task 1
Objective To provide you with an opportunity to identify strategic change needs through an analysis of
organisational objectives.
Provide a reason for important to analyse an organisation’s objectives when identifying change requirements or
opportunities.
It is essential to analyse the objective of an organisation because the objectives are set on the basis of the changing
dynamics of the industry the company is operating in. The goal an organisation remains the same where as the
objectives keep changing from time to time to achieve that goal.
Give three examples of the types of strategic change that may be required as a result of an analysis of
organisational objectives.
Examples of strategic change based on the analysis of the organisation objectives can be:
 Adding or subtracting aspects of the business model( a company can choose to adopt the triple bottom line
business model)
 Changes can be initiated in the Human Resource Policies( introducing learning and development policies to
ensure increase productivity)
 Alteration in the manufacturing processes to ensure sustainability (Spillane & Coldren 2015).
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Activity/Task 2
Objective To provide you with an opportunity to review existing policies and practices against strategic
objectives to identify where changes are required.
Provide a reason to review against strategic objective for existing and practices.
In case of some unforeseen circumstances like natural disaster or global economic crisis etc the organization should
be ready to face risks.
Imagine that an organisation has a new strategic objective concerning the introduction of new technology
throughout the business which will affect all employees. Which types of policies and practices may need to be
reviewed in the light of this objective?
In such a case, human resource policies should be reviewed. The company should let the employees be aware of such
a change so that they can be prepared for the change in their own terms. The most important practice that the
company should invest in is learning facility of the employee of the new technology that has been introduced.
Activity/Task 3
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Objective To provide you with an opportunity to monitor the external environment to identify events or
trends that impact on the achievement of organisational objectives.
Give six examples of the types of external trends or events that may impact the achievement of an organisation’s
objectives.
Some of the examples of external trends or events that may impact the achievement of the company are:
 Economic policies and situation in the international as well as the domestic market
 Political scenario and Government policies of the domestic country
 Changing trends prevalent in the society
 Natural disasters or manmade disasters
 Introduction of new technology that is relevant to the industry and business operation
 Legal restrictions and rules
Activity/Task 4
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Objective To provide you with an opportunity to identify major operational change requirements due to
performance gaps, business opportunities or threats, or management decisions.
Give 3 examples of each of the following factors which may result in change in an organisation:
Factor
Performance gaps
 Lack of commitment and motivation
among the employees
 Sudden introduction of new technology
 Reduced level of job satisfaction
Business opportunities
 Facilities form the government
 Favourable trends in the society
 Economic boom
Business threats
 Tough competition in the market
 Introduction or relevant substitute product
or service
 Increased labour cost
Management decisions
 Alteration in the policies
 Change in the higher level of management
 Adding or subtracting a department
Imagine that a graphic design company has found that they are only delivering 70% of customer projects on time,
that customer satisfaction is low and that a competitor has started trading on the same business park, targeting
the same customer base. What changes might arise from this set of circumstances?
In such circumstances the company should focus on the performance management of the employees who are
responsible for the delivery of the task. Motivation in terms of incentives and encouragement, skill development
opportunities and employment of trained customer service employees are some of the steps the management can
take
Task/Activity 5
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Objective
To provide you with an opportunity to review and prioritise change requirements or
opportunities with relevant managers; and to consult stakeholders, specialists and experts to
assist in the identification of major change requirements and opportunities.
Provide a reason to review and prioritise change requirements or opportunities with relevant managers and
specialists.
Changes should be initiated with the help of managers and leaders of the organisation, this is important as the
managers help the employees to strive towards a collective goal of the company. The managers know the operation
and will be able to implement decisions and policies which will prove to be favourable for the organisation.
Task/Activity 6
Objective To provide you with an opportunity to undertake cost-benefit analysis for high priority change
requirements and opportunities.
Provide a reason to undertake a cost-benefit analysis for high priority change requirements and opportunities.
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Change management can help the organisation in saving cost, badly managed or traditional means of management
can prove to be more expensive for the company hence change opportunities ensure cost benefit in the short term or
in the long term (Spillane & Coldren 2015).
Imagine the graphic design company has decided to invest $50,000 in new equipment, staff training and
consultancy support to streamline its work flow. What are the potential tangible and intangible benefits to be
achieved from this investment?
Potential tangible benefits: Introduction of new equipment Improved chances of revenue
Potential intangible benefits: Improved staff performance Developed quality of work Ensuring improved chances of timely delivery and consumer satisfaction Developing a valuable relation with the customers
Task/Activity 7
Objective To provide you with an opportunity to undertake risk analysis and apply problem solving and
innovation skills to identify barriers to change and agree and record mitigation strategies.
What is the purpose of a risk analysis when developing a change management strategy?
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Any changes or alteration in the business operation, policies, management etc impacts a number of stakeholders of
the organisation there are always risk associated with business as there are a number of factors that the business
operates upon which is not under the control of the management of the organisation. Hence when a change is
initiated risk should be analysed in order to understand the repercussion of a threat or weakness during the process
of change.
Imagine that the graphic design company is introducing new technology and working practices. What barriers
might be encountered?
These changes will directly impact the daily operations of the business hence the employees who are responsible will
be facing the consequences in the basic level. The barriers that the company can face in this case are:
 Resistance from the employees
 Lack of knowledge
 Low performance level among the employees due to the two above reasons
 The change might actually cause disruption in the system and lead to loss
 Rise of unsatisfied human resource
What mitigation strategies could be implemented to avoid the barriers identified in the previous question?
 The company should be clear and transparent with the employees in terms of nature of the changes that will
be initiate and the way that it is going to impact the employees
 As it is a new process or a technology , the employees must be given a chance to learn before being
implemented
 If the aforementioned mitigations are initiated the lack in performance can be combated.
 Before the change is brought into the system it should be well organised and strategized according to the
business trends and opportunities
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Activity/Task 8
Objective To provide you with an opportunity to develop change management project plan.
Provide a reason to develop a change management project plan.
Change management plan is important as it helps the company to strategise in accordance with the dynamics of the
industry that the company operates in as well as helps the company set milestones which is important for its growth
and expansion. As a business organisation run under the influence of internal and external business environments, it
is important for the company to keep up with the changes in the environment to be relevant this is why it is
important to have a change management plan.
What key information should be included in the change management project plan?
 It should clearly state the reasons for the change
 It must have the scope and opportunity for the growth and improvement of the company stated
 It is important to recognise the stakeholders who will be impacted by the change
 Proper milestones must be outlined along with a time frame
 There must be a communication plan in the process
 The team that will lead the change must be stated in the plan
 There also must be success indicators (Spillane & Coldren 2015).
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Activity/Task 9
Objective To provide you with an opportunity to obtain approvals from relevant authorities to confirm
the change management process.
Provide a reason to gain approval from relevant authorities for change management processes.
Changes are of two types incremental and fundamental. Depending on the nature of the changes will require
investment in terms of capital as well as time, therefore it is important to gain approval from the higher
management of the company in case the organisation is large scale and the decision of change is made by the
managers in the mid level.
And the organisation is small scale unit then the owners of the company make such decisions in that case approval
from the financial body that will offer loans for the change is required.
Activity/Task 10
Objective To provide you with an opportunity to assign resources to the project and agree reporting
protocols with relevant managers.
What kind of resources might you allocate to a project?
The resources of the company is completely dependent on the nature of the project as well as the business and the
industry that the company operates in but broadly, human resource, technology, fixed assets like space, hardware
etc required to be allocated to a project.
Identify a current, small-scale work (or non-work-related) project that is taking place in simulated organisation.
Identify the resources that would be required to successfully implement this project.
If a department is introduced in the organisation to handle the customer care service in a more professional manner,
then the resources that the company will need are: employees who have communication skills and abilities, work-
space for the new team, table and chair, computer systems, telephones, stationery items, electricity. Apart from
these the team will require a manager or a leader to look after the new department (Cummings & Worley, 2014).
For the project above, identify who needs to be updated as to the progress of the project, how this is done and
how frequently.
The higher management of the company need s to be updated by the relevant manger regarding the progress of the
team. Before initiating milestones should be set along with indicators which will help the management decide upon
the rate of improvement or progress.
This should be done with a help of an action plan format where the goals and achievements should be mentioned,
the frequency should be at least twice in six months.
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Activity/Task 11
Objective
To provide you with an opportunity to develop communication or education plan, in
consultation with relevant groups and individuals, to promote the benefits of the change to the
organisation and to minimise loss.
Develop a communication plan for simulated organisation, as part of implementing change strategy and consult
with two other members of your group, as acting stakeholders (less than 100 words).
 Ensure that the receiver and the sender are relevant in the communication
 Clarity of the message
 Risk or challenge analysis
 Advantages of the communication process
 Ensure that there is enough guidance and support (Cummings & Worley, 2014).
Think of a recent change that took place in simulated organisation. What were the benefits of this change? What
types of loss were experienced by people affected by or involved in the change? How could this be taken into
account in the communication process?
Recent change: Implementation of a new technology
Benefit
 Improved rate of production
 Assistance in the performance of the employees
 Profitability
Losses
 Time and effort loss
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Activity/Task 12
Objective To provide you with an opportunity to arrange and manage activities to deliver the
communication or education plans to relevant groups and individuals.
Imagine that you are planning a series of briefing sessions to brief the staff about a forthcoming office move.
What should your briefing cover?
The brief must include the following points:
 The date and time of the shift
 The way the work is going to operate during the change for example will the employees will be on a leave or
will they have to accommodate their work from home for a few days
 The tenure of the shift
 Ask the employees whether this move will negatively impact any of the employees.
 Clarify how this move will impact the employees
What practical arrangements do you need to consider when arranging and managing communication/training
activities?
 It should be ensured that all the people who are concerned with e process is addressed properly
 There should be no communication gap among the management and the employees
 There should be meetings as well as written communication via official e-mails
 The training process should be monitored (Burke, 2017)
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Activity/Task 13
Objective To provide you with an opportunity to consult with relevant groups and individuals for input
into the change process.
Imagine that you are planning a consultation event in your own organisation as part of a change program to
introduce new equipment (hardware or software).
 How would you select members of the consultation group/s?
 When, where and how will the consultation/s take place?
 What key questions will be asked as part of the consultation process?
 What will happen to the results/output from the consultation process?
The members of the group will be selected on the basis of the knowledge that the people have regarding the new
technology, demonstration is important in case of a equipment hence the people should be well acquainted with the
equipment. The people should also be ready to answer any kind of query. If there is a third party organisation
involved in the process, then there should be representation of that as well.
The consultation event should take place before the installation of the equipment on a large scale so that the people
get time to understand the process, it should take place in a space where demonstration of the working of the
technology is possible lastly it should be an interactive session among the employees and the members of the
consultation group.
Questions regarding the complication of the usage, advantage and disadvantage of the equipment, and how it will
impact the employees will be asked.
Employees will have a clear idea of the change that is going to be introduced hence their apprehension will reduce,
they can learn regarding the process from the beginning. Employees can be mentally prepared for the change.
Discuss how the changes would affect their own organisations (less than 100 words).
 A new equipment would mean larger production per person as the process will become smoother and more
efficient
 Change in the scale of operation
 Improved performance of the employees
 Increase in profitability in the long run
 The company may come across new scope and opportunities based on the improvements that the company
will bring.
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Activity/Task 14
Objective To provide you with an opportunity to identify and respond to barriers to the change according
to risk management plans.
Imagine that you are managing the project which you considered in Activity 3C. What kind of barriers might you
encounter and how might you respond to them?
Barriers that the manager might encounter are:
 Resistance to the change
 Disruption among the employees
 Lack of knowledge among the employees
 Rumours regarding the change in the organisation which might lead to an negative perception among the
employees
In order to deal with these barriers the manager must:
 Be ready with a strategic plan like consultation or meeting which will help the employees understand change
better
 It is essential for the manager to show understanding and empathy
 The change should be sudden and should not come as a shock to the employees this would lead to higher
resistance.
 The presentation of the change should also be positive in nature which will help the manager negate all the
rumours (Cameron & Green, 2015)
Activity/Task 15
Objective To provide you with an opportunity to action interventions and activities set out in project plan
according to project timetable.
Choose one of the following possible interventions and actions which may occur on a project plan. Describe how
you would ensure the correct/appropriate implementation of these actions (less than 100 words):
 Action research
 Career planning
 Job redesign
 Sensitivity training
 Succession planning
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 Surveys (with feedback)
 Team building
 Termination or redeployment
 Training
 Transition analysis.
Training
 Strategising and planning the process
 Ensuring the relevant people being aware of the situation
 Granting permission from the higher authorities or any other third party who may be impacted
 Following a grant chart
 Allocation of resource (Burke, 2017)
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Activity/Task 16
Objective To provide you with an opportunity to activate strategies for embedding the change.
Provide one reason to activate strategies for embedding the change.
There will be some risk and challenges associated with a change in the organisation in order to combat these aspects
it is important to strategise and organise the process with the help of a plan.
Strategies are made to ensure that the operations of the business are smooth and hassle free.
Imagine that you are managing a change programme to implement a series of complex new procedures which are
designed to reduce waste and improve quality and efficiency. Which strategies might you use to embed the
change?
 Keeping a constant check on the teams with the help of progress reports and analysis
 Sharing the progress with the employees and other stakeholders
 Asking the employees and the team regarding the feedback of the change
 Highlighting the factors of the process which are related to sustainable development
 Providing review reports to the employees of the organisation regarding their performance based on the
acceptance of the change (Cameron & Green, 2015)
Activity/Task 17
Objective To provide you with an opportunity to conduct regular evaluation and review and modify
project plan where appropriate to achieve change program objectives.
Provide one reason to evaluate and review progress during a change management programme.
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Changes are dynamic in nature and in a business environment the success or failure of a change depends on various
factors hence it is import to review it to monitor the change continuously so that the focus can be on the objective. It
is very important to focus on the goal to ensure a positive result of the change.
Provide two methods to evaluate and review progress of a change programme
 Assessing and analysing significant data related to the change can help in reviewing the change process for
example: waste figures, sales data, productivity report etc.
 The company can take review from the people who are relevant to the change as they will be able give out
insightful data (Burke, 2017)
Assessments Judgement Summary
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the assessment. Indicate in the table below if the learner is deemed
Satisfactory (S) or Not Satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence: Code and Title BSBINN601 Lead and manage organisational change
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the
competency of the learner?
Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
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Provide your comments here:
The learner’s performance was: Not Satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
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BSBINN601 Lead and manage organisational change

Activity B
Instructions to Assessor
Prior to conducting the assessment read this document in its entirety with the individual or group of
learners and seek feedback on the understanding of the assessment requirements and outcomes.
Contextualise the activities, observations/demonstrations and other submitted evidence to ensure it
reflects the individual learner or group. Check this against the mapping, to ensure it is still valid. This
assessment has been contextualised to better reflect the required learner information and outcome
of assessment.
Ensure that the learner is allocated the appropriate time and resources required for the tasks,
including that the workplace (or simulated environment for learners that are not working) is suitable
for the parameters of any required task, to ensure the learners will have an appropriate opportunity
to satisfactorily demonstrate their required skills and knowledge to result in a Satisfactory (S) result
for the assessment tool and Competent (CO) in the Unit of Competency (UOC) overall.
Advise the learner prior to conducting a practical observation assessment of;
 what will occur throughout the assessment process
 when the assessment will occur
 the level of competency expected
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 how many times they must be assessed and demonstrate a satisfactory result as per the unit
training pack requirements
When appropriate, confirm arrangements for a third party to observe the learner in the workplace,
with the learner and the third party, including, that the third party understands the requirements
and instructions regarding the Third Party Observations/Demonstrations. The third party must be
someone in a position to make a valid comment on performance of the learner, e.g. Line Manger
Use the checklists and answer guides to assist you with marking, but never show or share them with
the learner or the third party. Gather supporting documents, where available and appropriate, as
evidence to help you make a judgement of the learner’s competency.
The learner needs to be deemed satisfactory for all of the criteria in the unit to gain competency.
When the assessment is complete, advise the learner of the outcome and record your comments in
the relevant section. You must determine whether they are CO or Not Competent (NC) and provide
appropriate and meaningful feedback.
If you are resulting the learner NC, ensure you outline why you have made this decision, and provide
advice on how the learner can improve skills/knowledge prior to their next attempt.
Where learners are unable to complete the tasks in the methods specified due to situations beyond
your/their control, you will need to make reasonable adjustments, without compromising the
assessment tool(s).
Assessment Instructions to Learners
11. You must answer all questions/tasks in all sections below.
12. Read each question carefully and ensure you provide all the required information.
13. Submit the completed assessment on the specific date, time and location as advised by your
trainer/assessor.
14. This is an individual assessment task (or group subject to approval by the trainer/assessor).
15. Assessment answers must be typed using Microsoft Word (font size: 11, font: Calibri) or
handwritten as per the trainer/assessor instructions.
16. You are NOT allowed to copy straight from any internet-based or written materials available.
You must write your answers in your own words.
17. You are required to provide proper and appropriate referencing (if applicable).
18. You are NOT allowed to copy or attempt to copy the work of another student or permit
another student to copy or attempt to copy your work.
19. Penalties shall apply for copying, plagiarism and any improper use of materials or ignoring
instructions given by the trainer/assessor. Penalties may include failure of the unit and/or
other penalties as per the college’s academic misconduct policy.
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20. It is your responsibility to attend to your classes and seek assistance from the trainer/assessor
to ensure you continuously succeed in good course progress and academic standing.
Remember all trainer/assessors are here to help so ask them if you feel you need it.
Section 1Questions
Complete the following questions/tasks individually
Question 1
OBJECTIVE Explain the change management process or cycle and strategies for communicating and
embedding change
List and describe the two main types of change.
 Incremental change: This is gradual changes that takes place in the organsiation
 Fundamental change. This is one change or one decision that impacts the basis of the organsiation
What does a communication plan or strategy need to consider?
 The people who are associated or will be impacted with the communication process
 The message of the communication plan should be clear
 The channel of communication
 Benifits and resistence of the process
 Ways in which commintment can be gained
 Ways in whcih ocncerns can be dealt with
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QUESTION 2
OBJECTIVE Explain how organisational behaviour and the external environment can impact on change
strategies
List the 3 items that an organisation can be affected by in the external environment.
 Government policies
 Technological changes
 Competition in the market (Cameron & Green, 2015)
QUESTION 3
OBJECTIVE Describe the components of a change management project plan
List 3 core details that should be included in a project plan document.
 Success indicator
 Grant chart
 Description
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QUESTION 4
OBJECTIVE List potential barriers to change and explain possible strategies to address barriers
Name the 4 key steps managers can take to respond to barriers to change.
 Encourage the employees to take up the change enthusiastically
 Explain the process thoroughly
 Develop progress report
 Develop risk analysis of the change (Anderson, 2016)
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Assessments Judgement Summary
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the assessment. Indicate in the table below if the learner is deemed
Satisfactory (S) or Not Satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence: Code and Title BSBINN601 Lead and manage organisational change
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the
competency of the learner?
Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not Satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
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BSBINN601 Lead and manage organisational change

Project
When Completing these activities, you can reference the information provided in this unit, however you
need to demonstrate you have undertaken your own research.
Project 1 Develop a change management project plan (less than 200 words)
You should:
 Analyse and interpret information from their organisation’s internal environment
 Consult with relevant stakeholders
 Consider resources, risk management, and timelines
 Develop strategies to communicate the change
 Agree on strategies with relevant managers
 Review and evaluate the plan with relevant personnel.
Reason for change :
Improveing the customer care service
Scope:
 It will impact the human resourse, management, policies of the company
 It will initate training process
 Will provide career development oppertunity
Stakeholders:
 Management
 Employees
expected benefits
 Improvement in the process of communication
 Developing valuable relation with the consumers
Milestones
 Begining of the training process by the second quater of the FY
 Completion of the porcess of training by fourth quater
Communication
 Ideation of the process among the mid level and the high level management
 Consultation with the customer care department
 Gaining feedback and review from the process (Anderson, 2016)
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BSBINN601 Lead and manage organisational change

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BSBINN601 Lead and manage organisational change

Assessments Judgement Summary: Project
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the assessment. Indicate in the table below if the learner is deemed
Satisfactory (S) or Not Satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence: Code and Title BSBINN601 Lead and manage organisational change
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the
competency of the learner?
Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
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BSBINN601 Lead and manage organisational change

The learner’s performance was: Not Satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
Reference list:
Anderson, D. L. (2016). Organization development: The process of leading organizational change.
Sage Publications.
Burke, W. W. (2017). Organization change: Theory and practice. Sage Publications.
Cameron, E., & Green, M. (2015). Making sense of change management: A complete guide to the
models, tools and techniques of organizational change. Kogan Page Publishers.
Cummings, T. G., & Worley, C. G. (2014). Organization development and change. Cengage learning.
Spillane, J. P., & Coldren, A. F. (2015). Diagnosis and design for school improvement: Using a
distributed perspective to lead and manage change. Teachers College Press.
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BSBINN601 Lead and manage organisational change