TechnoRad Adjustment Letter: Business Communication Assignment

This assignment presents a partial adjustment letter written by the manager of TechnoRad in response to a customer complaint. The customer, Gregory Pena, purchased a computer advertised as including software for writing and accounting, but it did not. The solution provided is an adjustment letter that apologizes for the misleading advertisement and offers the customer online access to the necessary software, including a word processor, fonts, graphics package, grammar checker, and spreadsheet program, along with instructions for installation. The letter aims to resolve the issue and maintain goodwill, acknowledging the initial problem and providing a practical solution to address the customer's needs. The assignment highlights the key elements of a partial adjustment letter, including the good news, a buffer, an explanation for why the customer's full expectations aren't met, and a re-sell to maintain goodwill.

Running head: ADJUSTMENT LETTER
ADJUSTMENT LETTER
Name of the student:
Name of the University:
Author Note:

1ADJUSTMENT LETTER
To,
Gregory Pena.
121 Mockingbird Lane, San Marco,
TX-77037
Sub: misleading advertisement and solution
Dear Sir,
This is to inform you that we are very sorry to hear your incontinence as you are
not being able to access the word processing software after purchasing a computer from us.
Thank you for contacting us regarding this concern. We agree with you completely that the
advertisement from the part of our company is very much misleading. The computer you
purchased from us must have the software you will need to write effective letters and perform
basic accounting functions as per the advertisement. However, you will be provided with all you
need and you do not have to come to our store again or ask for any technician to visit your house.
You will be provided that particular software online through which you will be able to access the
word processing software, multiple fonts, graphics package, grammar checking facilities and a
spreadsheet program. In addition to this, you will be provided with the instructions to load the
software by yourself.
We would be obliged if you accept this offer and follow the instruction as
detailed. Thank you for cooperating with us. Regards.
Sincerely,
Manager

2ADJUSTMENT LETTER
TechnoRad
4236 Silicon Dr., San Marco,
TX- 77044