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Administrative Data Applications

   

Added on  2020-01-07

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Administrative Services
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Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Different services of administration and their uses in an organisation.................................31.2 Importance of these services in an organisation...................................................................41.3 Analyse the decision makers in organisation and lines of communication..........................51.4 Relevant legal and regulatory requirements..........................................................................6TASK 2 ...........................................................................................................................................72.2 Different sources of advices in developing specifications....................................................72.4 policies and objectives of The Ritz hotel..............................................................................73.1 The design options and the consultation process involved to meet agreed specificationsand the need to meet all legal, regulatory and organizational requirement.................................84.2 Encourage the users of the service to comment on the effectiveness of the service.............8TASK 3............................................................................................................................................93.2 Assess whether the presentation is in a form and style to help the user to understand thestrengths and weaknesses and includes sufficient information...................................................93.3 The methods of recording which are necessary....................................................................94.3..............................................................................................................................................104.4..............................................................................................................................................10TASK 4 .........................................................................................................................................102.1 Importance of effective consultation in an organisation.....................................................102.3 Detailed specifications on record keeping..........................................................................113.4 Review the implementation plan.........................................................................................124.1 methods for monitoring functions of administrative services.............................................12CONCLUSION..............................................................................................................................13
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INTRODUCTIONAdministrative services are part of organisational services which provides support inmanaging operations as well as technical services to assure proper management of operationalactivities which supports the company in operating their activities smoothly. The complexity ofadministrative services depends upon size of the scheme and the number of technical servicesprovided. Administrative services may be quite complex. The main functions are: accounting andfinancial control, legal matters and other various other functions. Presently, the report focuses onrenowned hospitality organisation which is Ritz Carlton, London. The hospitality organisation isconsidered as the symbol of high status and luxury among customers. The report will also focuson understanding the different administrative services which are operating within the hospitalityorganisation. Along with this, it also emphasizes on gaining insight knowledge regardingprocedure that is necessary for monitoring and reviewing the chosen administrative services. TASK 11.1 Different services of administration and their uses in an organisation. Administrative services provide support to business operations by providing additionalservices to the company. The Ritz hotel which is situated in London is a 5 star hotel and providesluxurious services to the high society and rich people. This hotel is best known for its luxuriousservices (Abeywickrema, 2011). It is also the member of international consortium and theleading hotels of the world. There are many services which administrative department of thecited hotel renders to the organisation. It includes mainly:Secretarial services- These are the services which are provided by secretary of an organisation.Secretary is the person who has the responsibility to handle correspondence, keeping files anddoing clerical work for an organisation ( Arena, Arnaboldi and Azzone, 2010). Its an officialperson who presides over an administrative department of the company or organisation..Secretarial services that are provided by manager in hotel as follows :▪Photocopying▪word processing and transcribing▪forward travel arrangements ▪Fax/ telephone communication.
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◦End users - These services are provided to customers and management of thecompany to resolve any issues regarding administrative context (Ball and Ross,2012).Reception services- Reception services are provided by the receptionist of hotel which providesfollowing services-▪computer and internet ▪safety deposit box▪storing baggage▪wake up call services▪taxi services◦End users- Services are provided to the customers to make them comfortable in hotelpremises and to help them in any manner. Customers should feel free to ask staff ofthe hotel or give tips and suggestions for hotel (Benchimol, E.I and et. al., 2011).Property management- It is the management system which is designed to manage properties,personal property, equipments, including maintenance, legalities and personnel all through asingle software. It facilitates functions like booking of guests or visitors guest details, onlinereservations, sales and marketing in The Ritz, London.◦End users- The end users are management of hotel who makes their work easierwith help of PMS (Property management system)(Bhardwaj, Jain and Jain, 2010).1.2 Importance of these services in an organisationThe above mentioned services play a crucial role in The Ritz, London. It aims to providebest services to its customers by proper planning. Management of hotel has formed variousdepartments to manage its operations of business. Importance of Secretarial services -With the help of secretarial services, hotel can manage all the clerical work inorganisation. Secretary of hotel is responsible for handling travel arrangements on demands of itsrespective customers.It also provides assistance to manage business operations (Cooper, 2012).
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