Advance Diploma of Leadership and Management - Personal Development Plan

Running head: ADVANCE DIPLOMA OF LEADERSHIP AND MANAGEMENT
Advance Diploma of Leadership and Management
Name of Student
Name of University
Author Note

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ADVANCE DIPLOMA OF LEADERSHIP AND MANAGEMENT
Contents
Evidence of obtaining feedback from others...................................................................................2
Measure of personal performance against competency standards...................................................4
Personal development plan..............................................................................................................5
Action plan.....................................................................................................................................15
Bibliography..................................................................................................................................18

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ADVANCE DIPLOMA OF LEADERSHIP AND MANAGEMENT
Evidence of obtaining feedback from others
Feedback of Employers
The employers said that I have worked in the past for 2 years in BPO. After that I have
left the job of BPO in search of starting my own business in IT industry. I would like to start my
own business as if I want to open my own BPO. After that due to some of the problems I will
improve myself and would love to join BPO in the near future. I have gained some positive and
negative feedbacks from the employers who are the seniors. I have the good analytical thinking
and have good technical knowledge. I have a shared vision and could be able to encourage others
by hard work and discipline what I bring it to my working standards. I have excellent
communication skills both written and verbal by which I can be able to tackle situations.
I do not have the proper decision making skill and good presence of mind for which I
could not be able to resolve the complex problems easily which is raised from the clients. I do
not have empathy to others and do not have the proper negotiation skills.
Feedback of Employees
The employees given the feedback have some of the positive as well the negative points
on me. The employees felt that I do not have the proper leadership quality in me to be able to
lead others. I do not have proper behavior of working with other employees. The other employee
tell that I do not have that courage in making effective decisions and stands on authority of the
decisions made my myself. I have the excellent communication skills by which I can be able to
understand the other employees with whom I am working with. I have good convincing skills
and the right technical knowledge of how to manage and gain the self confidence of other

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ADVANCE DIPLOMA OF LEADERSHIP AND MANAGEMENT
employees in ding work in a proper way as well. I do not have self assessment and trust the other
employees quickly which might hamper my position as team leader I have the ambition to be
able to work in a reputed BPO.
Feedback of Clients
The feedback from the client is also positive as well as negative. The client told that I
have the good speaking power by which they will be impressed. The client told that I need to
have proper convincing skills and have good reasoning and analytical thinking of managing any
situation raised in my life in future. I will not be able to resolve the problems of the client so I
need to improve on my problem solving skills. I could not be able to manage the decision
making thus, the decision making skills need to be improved from my side. I also need to be
improving on the self assessment skills and want to become much more innovative and intuitive
in nature for providing satisfaction to the clients.
Feedback of Colleagues
The colleagues also given the feedback and some of them are positive and some are
negative. I need to be improving my behavioral skills as I am rude in nature and I want to
develop my behavioral sills in order to work together. I am a self centered person and need to
think more for the attainment of the future goals of the organization where I will be employed in
future. I need to improve my team effectiveness which indicates that I should be a team worker
and need to work effectively as a team. I need to improve my team working ability in order to
manage the complex issues and ability to resolve the issues in a proper way. I am a good
follower but I am not so much acquainted with the observing skills. I am not a good learner as