Advance Diploma Leadership and Management: Key Processes, Strategies, and Improvements

Running head: ADVANCE DIPLOMA LEADERSHIP AND MANAGEMENT
Advance Diploma Leadership and Management
Name of the Student:
Name of the University:
Author’s Note:

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ADVANCE DIPLOMA LEADERSHIP AND MANAGEMENT
Table of Contents
Task 1...............................................................................................................................................3
Key System and Processes...............................................................................................................3
Operational System......................................................................................................................3
Product/Service Delivery.............................................................................................................3
Review Strategy of Key Processes..................................................................................................4
Analysis of Key Strategies...............................................................................................................5
Monitoring of Performance of Key Processes.............................................................................5
Evaluation of the Review Program..............................................................................................6
Suggestion for Further Improvements.............................................................................................6
Analysis of Variances......................................................................................................................7
Strength and Weaknesses of A.C. Gilbert before 1960...................................................................8
Services of Specialists...................................................................................................................10
Task 2.............................................................................................................................................11
Performance Improvement Strategy..............................................................................................11
Individual Briefing and Consultation Services..............................................................................13
Team Briefing............................................................................................................................13
Analysis of the Strategy.............................................................................................................13
Leading the Session.......................................................................................................................14
Risk Analysis of the Strategy........................................................................................................14

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ADVANCE DIPLOMA LEADERSHIP AND MANAGEMENT
Cost Benefit Analysis....................................................................................................................15
Reference.......................................................................................................................................16

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ADVANCE DIPLOMA LEADERSHIP AND MANAGEMENT
Task 1
Key System and Processes
Operational System
As per the case study which is provided in the assessment is related to A.C. Gilbert which
was a toy making company and specialized in making train sets for boys. The operational
structure of the business is appropriate considering the overall size of the business. The
management of the company first of all puts emphasis on effective planning so as to ensure that
the visions and models for the toys can be converted into actual toys for the company (Hammer
2015). The planning stage is an important step in operational management of the company as
appropriate designs for toys are selected from the planning process. On the basis of the design
and model which is to be manufactured the necessary raw materials are purchased for entering
the manufacturing stage (Poelmans, Reijers and Recker 2013). All of these processes are
reviewed by the top-level management of the company in order to ensure that there is a smooth
operation in business.
Product/Service Delivery
After the manufacturing process for the toys are completed in A.C. Gilbert, the
distribution and marketing team of the company takes charge. The distribution of the toys is
generally done in two ways which are direct order from customers and orders from retailers. The
sales team is responsible for securing the customer and also effective marketing of the products.
The toys which are manufactured are delivered to the retailers for direct sales to the customers of
the business. The company is known to have an effective customer service system and after sales
service record which is clearly shown in the case study which is shown in assessment.