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Advanced Applied Research Proposal
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Added on 2020-04-07
Advanced Applied Research Proposal
Added on 2020-04-07
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Advanced Applied Research Proposal UNIVERSITY NAME Student’s name Student’s ID Impact of cultural diversity on team performance in hotel industry in New Zealand
Advanced Applied Research Proposal1.0Background InformationThe world has become like a global village due to great technological advancements that hasbeen realized over the last century. As a result of these changes hospitality industry has had anincrease in the number of multinational visits or international customers checking into differenthotels worldwide. This in turn has necessitated employment of foreign staffs who can prepareforeign cuisines to cater for foreign market a phenomenon that has lead to increase in culturaldiversity in the hospitality industry’s workforce. International hotels also employ from differentparts of the world due to various job applications from across the globe as the hotel is knowninternationally. New Zealand’s hotel industry is also characterized by culturally diverseworkforce, a fact that needs to be managed appropriately in order to realize desired level ofservice and performance in the hotels in New Zealand. To put this into perspective, the more amanager understand his culturally diverse workforce the higher the chances of meeting setobjectives of the team. The theory of cultural diversity points out a number of dimensions underwhich cultural diversity can be studied in order to came up with a more inclusive approach whilefinding how best to a manage a team composed of people from different nationalities. 2.0Scope of the Research The study will cover a wide range of the topic under discussion in order to exhaustively study thetopic. The study will however confined itself within the specific factors of cultural diversity thataffects the performance of a team in New Zealand. The study will consider how variousbackgrounds affects the synchronization of members of a team into one cohesive unit with themain objective of improving the overall output the team as a whole.3.0Problem statement and Research gapMuch work has been covered in the previous researches but these researches have not been ableto clearly quantify to what extend has this aspect of the team has affected its performance.Through the previous work it has been established that cultural diversity slows down theperformance of a team but this has not been quantified. The general statements help to point outhow cultural diversity affects team’s output in hotel industry. However it is of paramountimportance to establish extend of this effect so that when mitigations measures are developedthey would be more specific and targeted so as to have high chances of success.4.0Aim of the study The aim of this study therefore is to quantify to what extend does cultural diversity has sloweddown the performance of teams working in hotel industry in New Zealand.5.0Significance of the studyThe study can help organizations with investments in hotel industry in New Zealand to bettermanage their culturally diverse groups of works for better performance and understanding whichin turn translate to better profitability and growth for the organizations. The research can also bethe basis or support document for future studies that will be conducted under the same or similartopic to this research.
Advanced Applied Research Proposal6.0Objectives of the studyThe general objective of the research is to find out the Impact of cultural diversity on teamperformance in hotel industry in New Zealand. The specific objectives of the study are as follows;(a)To find out the effect of language barrier in the performance culturally diverse teamsworking in hotel industry in New Zealand.(b)To find out what extend language barrier affects the performance of culturally diverseteam working in hotel in New Zealand.(c)To find out the extend norms and customs affect the performance of a teams working inhotel industries in New Zealand. (d)To make recommendations to various organizations with interest in hotel industry in NewZealand on how best to manage cultural differences in teams working in the hotels.7.0 Literature Review Cultural diversity continues to affect the performance of many hotels across the world because ofculture shocks and different levels of expectations among the employees. Hotel industry is one ofthe most sensitive industries in terms of customer satisfaction and approval. A slight doubt oncustomers mind in the quality of service being offered in a certain hotel can spiral up to becomea major issue of concern among majority of the potential clients. This therefore means thanperformance in hotel industry is most important part as it can affect the quality of service whichin turn may drive away the customers. In various parts of the world customers tastes preferencesand consumer behaviors vary according to the culture of the said place. Hotel employeesworking in this place will therefore get used to a certain way of doing things to meet the client’sexpectations.(Olsen and Zhao, 2008) When this employees get employed in international hotelswith different customs conflict arises among the team members as each one of them has differentexpectations regarding best ways to treat and serve customers. These conflicting view pointsmore often than not result in poor service to the end user who is the customers. Work inside ahotel is mostly done in teams from preparation to serving the customer seated at the table. Inorder for the team to have same idea of what they are supposed to do, they must have similarknowledge and experiences for good and desirable results that meets the expectations of theclient or the end user. Having a culturally diverse team coherent in such a manner is challengingand thus may result to poor service if not managed properly and keenly through interculturalinduction and trainings. (Miles and Sledge, 2009)In another view point, cultural diversity should be taken as an advantage not as a weakness.There is need for managers to have cross-cultural skills that enable them to effectively managetheir teams and bring out the best out of them. The teams can be arranged in such a way that theyare complimentary to each other as opposed to be antagonizing to each other. Managers withculturally diverse teams should know their teams well in terms of strengths and weakness andorganize them strategically to have desired output of results. The phenomenon of culturaldiversity comes with an advantage of having a team that has individuals who are good in diverseways. If this is harnessed well the end user who is the client will get good and quality servicesthereby improving the performance of the hotel. The present world is full of interrelatedactivities such that travelling from one part of the world to another has become a norm.(Hospitality Management Education, 2007) The increased interrelation means that you can find aJapanese doing business in China or New Zealand and when he visits hotels in these countries he
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