Advanced Program Management Plan: P.O.S.H Beautique, PROJ587 Project

This project presents a comprehensive program management plan for P.O.S.H Beautique, a veteran and woman-owned small business in New York City. The plan addresses various aspects, including the company's background, market opportunity, strategic plan, and current situation. It outlines a vision and mission, along with a detailed organization strategic capacity plan covering technical and operational aspects. The program business case justifies the expansion of services, emphasizing feasibility, benefits like increased revenue and diverse services, and potential risks. It includes a detailed financial management plan with start-up spending, cash flow, and break-even analyses, alongside a benefits management plan summary. Stakeholder engagement, communication, and change management plans are also presented, along with resource and schedule management strategies. The project also includes a scope management plan, component descriptions, and a program roadmap, offering a complete overview of the program's implementation and management. The assignment follows APA guidelines and includes tables, charts, and other PM communication elements.

Running Head: P.O.S.H BEAUTIQUE
P.O.S.H Beautique
Chyanne Thomas
PROJ587: Advanced Program Management
Dr. Durmus Cesur
March 29, 2020

P.O.S.H. BEAUTIQUE
Table of Contents
Executive Summary.........................................................................................................................4
Company Background..................................................................................................................4
Market Opportunity......................................................................................................................4
Organization Strategic Plan.............................................................................................................4
Current Situation..........................................................................................................................4
Vision & Mission.........................................................................................................................5
Organization Strategic Capacity Plan..............................................................................................5
Technical......................................................................................................................................5
Operational...................................................................................................................................5
Program Business Case....................................................................................................................6
Brief Description of the problem or opportunity.........................................................................6
Feasibility........................................................................................................................................6
Benefits........................................................................................................................................6
Potential Risk...............................................................................................................................6
Type of Investment......................................................................................................................7
Initial Timeline.............................................................................................................................7
Cost-Benefit Analysis......................................................................................................................7
Cost-Benefit Plan:........................................................................................................................7
Program Charter...............................................................................................................................8

P.O.S.H BEAUTIQUE
Problem Description........................................................................................................................8
Program Governance....................................................................................................................9
Component List and Description...................................................................................................10
P.O.S.H Program Roadmap.......................................................................................................11
Financial Management plan...........................................................................................................12
Start-up spending summary.......................................................................................................12
Cash flow analysis.....................................................................................................................13
Break-even analysis...................................................................................................................13
Benefits management plan summary.............................................................................................15
Stakeholder engagement plan........................................................................................................15
Communication management plan................................................................................................16
Change management plan..............................................................................................................16
Change management form.........................................................................................................17
Resource map management plan...................................................................................................17
Personnel plan............................................................................................................................18
Schedule management plan...........................................................................................................19
Scope management plan................................................................................................................19
Scope quality standards..............................................................................................................20
Closing...........................................................................................................................................20
References......................................................................................................................................21
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P.O.S.H. BEAUTIQUE
Executive Summary
Company Background
P.O.S.H Beautique is a veteran and woman-owned small business located in the Heart of
New York City (Manhattan). We provide world-class service to clients from all ethnic
backgrounds at affordable prices. Additionally, POSH strives to enhance external beauty while
acknowledging and uplifting the beauty that already exists within each customer. We pride
ourselves on treating each customer precisely as we know they deserve to be treated.
Market Opportunity
New York, better known as the “Big Apple” or the “melting pot,” is home to consumers
from all walks of life. What we see within the beauty industry is segregation based on ethnic
background and services. Some salons offer one service and not the other. Additionally, some
salons only cater to specific groups, and not all stylists are skilled or equipped to work on
different hair types. These variables leave clients traveling distances to acquire services that they
need and in different directions, depending on what service they are seeking.
Organization Strategic Plan
P.O.S.H Beautique will provide a professional and convenient operation that provides on-
demand services in one location to customers based on their needs, not their ethnicity. Our goal
is to answer the demands of our customers by adding to our already outstanding service.
Current Situation
P.O.S.H. currently houses a beauty salon with three stylists and an estimated clientele of
250 individuals. We

P.O.S.H BEAUTIQUE
Vision & Mission
While achieving the P.O.S.H. vision, we will require significant planning and execution.
The P.O.S.H. team has identified four focus areas for future work:
1. Plan.
2. Do.
3. Act.
4. Check.
The team has developed a long-term, phased approach to achieving the objectives of the
four focus areas. The planning phase will outline high-level priorities that are essential to
program success. Do, will be the execution phase followed by act/transition and sustain. The
final phase of checking will allow us to assess our actions, benefits, or new risks.
Organization Strategic Capacity Plan
Technical
While there is not a substantial technological requirement, we have identified technical
needs with regards to service capabilities. P.O.S.H intends to add Barber, massage, esthetics, and
nail services to its current offerings. In order to offer these services, we must ensure that
everyone is technically qualified. This will require us to implement a hiring strategy that outlines
what technical skills and qualifications we will accept.
Operational
 Demonstrate
 Develop and demonstrate
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P.O.S.H BEAUTIQUE
Program Business Case
Brief Description of the problem or opportunity
Diverse clientele deserves a variety of services, skills, and technical expertise in one
centralized location. Providing a wide range of services in a high traffic area across all ethnic
groups at an affordable price will boost the P.O.S.H and increase revenue while saving clients
time and money.
Feasibility
Based on our assessment of the benefits and potential risk, we have found this program to
be feasible to both the public and the organization.
Benefits
 Increased service offerings, clientele, and revenue
 Reduced cost to customers (by removing barriers and introducing options)
 Data analytic capability (implementation of website for marketing, online booking, and
client database)
 High-value hardware
 Employee morale
Potential Risk
 Unqualified employees
 Lack of funding
 New Competition
 Industry espionage/sabotage
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P.O.S.H BEAUTIQUE
Type of Investment
 Hire additional qualified personnel
 Training for employees to perform with high efficiency and standards
 Competitive employee benefits
 Purchase high-quality furniture and equipment that coincide with the services provided
 Develop high-efficiency
Initial Timeline
 15 MAY 2020 Building/Space
 20 MAY 2020 Permits
 07 JUNE 2020 Remodeling
 15 JULY 2020 Furniture
 25 AUG 2020 Hire Staff
 13 SEPT 2021 Grand opening
Cost-Benefit Analysis
Cost-Benefit Plan:
Currently, P.O.S.H has an annual revenue of $150000 from a clientele of only 250 people
and one service offering. Taking the below-listed expenses into consideration (for the first year),
we expect to see this revenue increase by 25% with a steady rise in growth annually.
 Building/Space $ 210,000 (12 months’ rent)
 Permits $1000
 Website/Marketing $2500
 Furniture/Equipment $50000
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P.O.S.H BEAUTIQUE
 Staff $187,200 (base salary of $10 per hour)
o Receptionist $41,600
o Barber x2 $41,600
o Masseuse x2 $41,600
o Esthetician x2 $41,600
o Nail Tech x2 $41,600
Program Charter
Problem Description
Our research shows that out of the 15 Salons within a 10-mile radius, only one offers any
additional services, and none cater to multiple ethnic groups. Additionally, some salons only
cater to specific groups, and not all stylists are skilled or equipped to work on different hair
types. These variables leave clients traveling distances to acquire services that they need and in
different directions, depending on what service they are seeking.
Benefits Management Plan
Projec
t
P.O.S.H
Beautique
Code
# Project Code
Project:
Date:
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P.O.S.H BEAUTIQUE
ID Description
Program
Component
Risk
Probabilit
y
Impact
Score
Benefit
Score
1 Prime Location Building/Space Medium
Very
High 15
2
Qualified to
operate
Permits/
Licensure Low
Very
High 10
3 Diverse Staff Hire Staff Medium High 12
4 Revenue Increase Grand Opening Medium
Very
High 15
Program Governance
 Program Management: Chyanne
Project Managers: Whitney (Beauty Services), Justice (Barber Services), Tawanna
(Massage and Esthetic Services) and Jennifer (Nail Services)
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P.O.S.H BEAUTIQUE
Component List and Description
Component Name Description
Priority
(1–5)
Stakeholder
Impact (1–
5)
Building Space
Acquire building space in a prime
location to accommodate additional
services and staff. 5 5
Permits
Specific zone, location and technical
permits required to provide and
perform services legally 5 5
Remodeling
Design and remodel building space
to accommodate services, staff,
clientele and create and chic
ambiance 3 3
Furniture Purchase furniture and equipment 3 3
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Chyanne
Whitney Justice Tawanna Jennifer

P.O.S.H BEAUTIQUE
essential to providing elegant service
with comfort
Hire Staff
Outline staff requirements and
qualifications, run adds, perform
evaluation/testing and execute
hiring/onboarding/training as
required 5 5
Website/Marketing
Website will list services, staff,
hours of operations, allow for
service booking and client
management as well as marketing 4 4
Grand Opening
Open salon to locals and other
customers 4 5
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P.O.S.H BEAUTIQUE
P.O.S.H Program Roadmap
1/1/2019 4/11/2019 7/20/2019 10/28/2019 2/5/2020 5/15/2020 8/23/2020 12/1/2020
P.O.S.H BEAUTIQUE
Financial Management plan
P.O.S.H. will be seeking to provide high customer satisfaction by providing or rendering
quality of service and rendering an enjoyable atmosphere with acceptable value and price
relationship. In addition, we will maintain a friendly, creative, and fair environment that respects
diversity and creates a creative environment.
To achieve P.O.S.H. objectives, the organization will be seeking to get a loan. The loan
will paid from cash flow from the organization. An estimated total start-up cost of 59,500 dollars
has been projected. Equipment are projected to cost 27,000. The owners will invest five hundred
dollars
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