EFQM model : Squire Hotel Group case study

Improving organisational performance at
Squire Hotel Group (EFQM)
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INTRODUCTION
Effective performance of the employees helps organisation in improving its brand image and
market position. Various techniques are used by the companies for enhancing their performance
such as EFQM model, Radar logic, etc. (Moreno-Rodrı and et.al., 2013). Present study is based on
the given case study of Squire Hotel Group. This report also includes EFQM model, its advantages
as well as disadvantages and Radar logic. Along with this, it consists of fundamental concepts and
recommendations for improving the performance of business.
Aim: To identify the role of EFQM in improving the performance of Squire Hotel Group
Objectives:
 To understand the concept of EFQM.
 To evaluate the effectiveness of EFQM in improving performance.
 To suggest appropriate EFQM strategies in improving the performance of Squire Hotel
Group.
METHOD
For conducting the present study, secondary sources of research will be used by the
investigator. In this, researcher will collect secondary information from articles, journals,
magazines, websites, etc. with respect to the subject.
RESULTS- AN IDEA PERHAPS-
Subheading 1.Background of the EFQM model:
European Foundation Quality Model (EFQM) was founded on October 1989 by the 14
European leaders when they subscribed to the policy document and declared their commitment for
accomplishing the mission and vision related to the EFQM. It is based on 8 core principles of Total
Quality Management (TQM). Team of experts was formed from the various industries and
academics for developing EFQM model which is a holistic framework. It can be applied to any
company regardless of its size, structure or sector, maturity, etc. In 1992, it was used first time for
supporting the assessment of organisations in European Quality Award. Major goal behind
developing this model was enhancing the competitiveness of European companies and creating
sustainable development of European economies. It is continuously reviewed and updated by the
organisations with the same goal (Our history, 2016).
With the change in time, modifications are also implemented into the model for reflecting
changes in the international market. It has become 25 years old and various changes have been
taken place in the model. Number of companies such as EDF, Xerox, Philips, etc. have started using
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