Aero Coast Flight Company: Improving Efficiency for Customer Satisfaction

This article discusses how Aero Coast Flight Company is working to improve efficiency and enhance customer relationships. It includes a memo to a client explaining a delay in delivery due to a mechanical issue, as well as a letter to the Vice President of Aero Coast outlining the need for better maintenance and inspection practices. The article emphasizes the importance of customer satisfaction and maintaining a good relationship with clients.

Running Head: AERO COAST FLIGHT COMPANY
Aero Coast Company:
Student’s Name:
Institutional Affiliation:

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The AERO COAST FLIGHT
Introduction
A deliverable entails both the tangible and intangible components which are considered
as elements of the project and is usually submitted to the customer. Therefore deliverables can be
illustrated as the final output which is to be delivered to the customer. A memo is essential in
that it enables the quality control team to quickly identify problems facing the Aero Coast plane
and keenly embark on solving the challenge to keep the client happy and satisfied with ices
rendered. This is critical in ensuring that the same problem does not occur again in the future
(Kwan & Rutherford, 2015).
Mr. Carter Buchanan,
Vice President,
Global Widget Freight.
15943 N Florida Ave Lutz, FL 33549.
With years of experience and exposure at Global widget freight, kindly, it’s with the
sincere apology for the plane will be arriving in 24 hours due to some unavoidable
circumstances. The lens cover on the emergency lightening system is not as per the standards
required by The Federal Aviation Administration. Due to the mechanical technicality, the
mechanic will be repairing it, but it takes some time. Practice patience as we embark on
improving our relations. Once the plane is in excellent condition, the widgets will be delivered
on time (Buck, 2016).
Engineer Bob Gunney,
Senior Inspector,
Aero Coast Flights.

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The Federal Aviation Administration certifies the aircraft inspector to examine the airline
transportation appropriately. The crucial role of AeroCoast inspector is doing a thorough
examination of the equipment of the flight and the accident examination. Thus being certified for
checking airline worthiness. Bob Gunney, as the senior inspector, kindly note that the plane was
grounded for revoking the Federal Aviation Administration policies and standards. The line
mechanic will be delayed for the particular repairs hence making it cumbersome for the widgets
to be delivered to the client at the appropriate time. Kindly ensure to enhance the efficiency in
the process of examining the planes before takeoff as they can be inconvenienced thus delay in
the flight. This will make the customer not to be satisfied with the services rendered. I don’t see
the essence of signing off a plane yet it faces some technicalities with will affect the cordial
relationship with the customer (Ballweg, Burrill, Burrill & Terao, 2017)
Mr. Ned Masters,
Vice President,
Aero Coast Flights.
Aero Coast has always ensured that its customers are still satisfied with the service
delivery. The Global Weight Freight contributes to about 17% of the annual income. There is
essence for the company to better its operations to maximize the customer base by ensuring that
the customers are happy with the service delivery. The Vice President of Aero Coast Mr. Ned
Masters should take the sole responsibility of providing that the goals and objectives of the
Company are achieved by putting all the efforts required in the ensuring that the planes are well
maintained and examined before the official take off ((Orlady, 2017). The staff assigned the role
of inspection should be enhanced regarding skills to explore the plane properly to ensure that the
equipment is well coordinated and accident-free. The essence of this should be in making the
customers’ happy and maintaining a good relationship with them for a cordial relationship.
Conclusion

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There is the need for improving efficiency in the company operations to enhance
customer relationship. This should be undertaken by all stakeholders in the company. The Vice
President of Aero Coast has the sole responsibility of overseeing the company goals and
strategies. This is achievable by ensuring that every stakeholder does what is required of him in
the freight business.
Years Sincerely,
Quality Control Supervisor.

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References
Ballweg, R., Burrill Sr, M. E., Burrill Jr, M. E., & Terao, P. (2017). Mercy Flights. Arcadia Publishing.
Buck, D. (2016). CST-100 STARLINER: Boeing's Commercial Crew Program.
Kwan, I., & Rutherford, D. (2015). Assessment of US domestic airline fuel efficiency since
2010. Transportation Research Record: Journal of the Transportation Research Board, (2501), 1-
8.
Orlady, H. (2017). Human factors in multi-crew flight operations. Routledge.