Critical Incident Reflection in Aged Care Facility

N A M E O F T H E S T U D E N T
N A M E O F T H E U N I V E R S I T Y
Critical Incident reflection

Critical Incident
Critical incident is a snapshot of a particular
event that has occurred in personal or professional
life and has made a significant impact on the
experience of the individual.

Themes and Patterns of Experience
In this presentation I
will describe and critically
explain an incident that
happened during my working
hours as an assistant nurse in
an aged care facility.

Reason behind choosing this incident
Every incident rotational
life is a key of learning new
things.
This incident allowed me to
learn about the impact of poor
leadership, poor patient-
caregiver relationship and the
quality of social service.

Representing my account
I am currently perusing for a
social care certificate 3 on
aged care. For this course I
am placed in an aged care
facility as a assistant nurse 4
week ago. I am working
under a supervisor who is
working in the organisational
from past 10 years.

Structure of the organisation
Aged Residents/Care
receivers
Upper
Management
Facility
Food
Hygiene
Accommodati
on services
Training
Trainers
Trainees
Care giving
Supervisors
Caregivers
Accounts
Service
Administratio
n
Business
communicatio
n
Legal
Compliance

Background of the incident
I feel that some of
decisions made by my
supervisor are not aligned
with the responsibility and
the work ethics of the
organisation. I am just
describing an experience
from my placement which I
felt as a critical incident.

The incident-Planning of event
The organisation
use to plan events
in each week prior
to each month to
make the residents
socially active and
happy