Agile Business Analysis - Requirements and Management Folio of Work

Agile Business Analysis
Requirements and Management Folio of
Work
Project: Name of project
Name of Client
Author: Name
S Number: Number
Workshop: Day, Time, Instructor

Table of Contents
1 Introduction...............................................................................1
1.1 Purpose of this Document.......................................................................1
1.2 Scope of this document..........................................................................1
1.3 Background...........................................................................................1
2 Business Goals............................................................................1
2.1 Agile Approach.....................................................................................2
3 Stakeholders...............................................................................2
3.1 Stakeholder Definition...........................................................................2
3.2 Stakeholder Communication...................................................................4
4 Product Vision............................................................................4
4.1 Vision Statement...................................................................................4
4.2 Product Road Map.................................................................................5
5 Requirements.............................................................................6
5.1 Story Mapping.......................................................................................6
5.2 Story Decomposition..............................................................................6
6 Delivery and Review...................................................................9
7 Project Management...................................................................9
7.1 APM Framework...................................................................................9
8 References.............................................................................10

1 Introduction
1.1 Purpose of this Document
The document is an analysis document for the Sam Bot project. Sam Bot is an online
chat system for students and the document includes the background details of the
project along with the information on the business goals, vision, stakeholders,
requirements, and delivery.
1.2 Scope of this document
The scope of the document is to cover the analysis details of the project to present the
information on the project background and goals along with the high-level details of
the project requirements, approach, stakeholders, and delivery.
The document will include the approach that will be used in the project followed by
the details of the primary stakeholders involved. The stakeholder definition and
communication will be included. The report will also cover the product vision in
terms of the vision statement and product road map. The requirements, project
delivery & review, and project management details will be covered as well.
1.3 Background
The project is Sam Bot which is an online-chat system being developed for the
students. The system will allow the students to place their queries and these will be
resolved by the administrator on a real-time basis. It is a chat bot that will be
developed and implemented to make sure that the overall turnaround time for query
resolution is reduced and the overall student experience is enhanced (Carvalho &
Mello, 2011).
The current system that is installed for incident reporting and management takes
several hours to resolve the student queries and inquiries. There are also numerous
days that go by without any action. This leads to the deterioration of the student
experience and engagement levels.
With the development and deployment of Sam Bot, the real-time handling and
resolution of the student queries will be done. This will be beneficial for the students
as well as for the administration.
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2 Business Goals
 Reduce the turnaround time for recording customer queries to less than a
minute.
 Enhance the student engagement and satisfaction levels by at least 70%.
 Improve the administration accuracy and query handling abilities by at least
75%.
 Carry out the real-time query recording and handling processes
Currently, the turnaround time involved in the system is huge which leads to the
reduction in the user engagement and connection levels. With the implementation of
Sam Bot, the users will be provided with the response to their specific queries in a
timeframe of less than one minute. The quick response to the queries and streamlining
of the processes will enhance the student engagement and satisfaction levels by 70%.
The automated query handling and incident management will be made possible which
will have a positive influence on the query handling mechanisms. The real-time and
automated handling of the processes will be enabled.
2.1 Agile Approach
The agile approach that will be used in the project will be Agile SCRUM. It is the
agile development methodology in which the system development will be carried out
using incremental and iterative approach. The customers will be provided with the
working products at the gap of two to four weeks. The approach has been selected for
this project there are several changes that may come up in the advanced stages of the
project. Also, these changes may be experienced in the other phases of the system.
With the use of the agile SCRUM approach, the Sam Bot system developed will be
extremely flexible in nature. The changes will be readily accepted (Mahnic, 2015).
The customer satisfaction levels will also be enhanced with the adoption of this
methodology. The end-users, that is, the students and the administrators will be
provided with the working set of products at regular and frequent intervals. There may
be several changes desired by these users and these changes will be immediately
reflected in the next working product. The level of customer engagement and
satisfaction will go up as a result.
The development work will be done in an iterative manner. The work products will
include the Sam Bot online-chat system with the implementation of varied
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