Airline and Airport Management: Training, Learning, Performance Management, and Legislation

This report covers the scenario of training learning development, performance management, and legal requirements in airline and airport management. It includes key training and learning techniques, learning styles, performance management approaches, and employment regulations.

Individual Business
Report

Executive summary
Airline and airport management is the command of dealing with the airports and airlines sector.
It involves the manner of several fundamental sets of the learning styles in terms of visual
learning style, auditory learning style, and as well as Kinesthetic learning style. As it also
involves Legislation that will consider the key employment regulations that the organisation
should be aware of along with any industry specific legislation.

Table of Contents
Executive summary..........................................................................................................................2
INTRODUCTION...........................................................................................................................4
TASK...............................................................................................................................................4
Training and Learning Indicate the key training and learning techniques relevant to your area
of study...................................................................................................................................4
Learning Styles Outline the main learning styles and suitable strategies for the key styles. .5
Performance Management Define Performance Management and discuss the approaches and
practices bringing in examples from the industry to support.................................................7
Legislation Consider the key employment regulations that the organisation should be aware of
along with any industry specific legislation...........................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
It involves the action of managing the tactics of airports to collect and offer data on airline
commercial and functional priorities. It includes a wider term of the airline sector. It creates a
brief overview of the airline sector with the manner of developing awareness of marketing,
financial, operational, and another factor that will have an impact on airline management
(Bagamanova, 2021). The management considers in this report is Aer Lingus. It is an Irish airline
and wholly-owned subsidiary that involves the Republic of Ireland. It was founded in the year
2020, headquartered in Belfast, Northern Irena their functions and operations are based on
Manchester Airport. The following report covers the scenario of training learning development,
performance management, and as well as legal requirements.
TASK
Training and Learning Indicate the key training and learning techniques relevant to your area of
study
Aer Lingus utilise several online applications in order to deliver online training for new
recruiters by which workers can enhance their dealings in the business. They use SAP Litmos to
channel that allows the business to automatise suitable training schedules maintained their
structure of spreadsheet and slide decks (Bai, 2021). As there are several sorts of the training
and learning techniques in the airline and airport management that are as follows - Renewal training – Pilots should complete various hours of training and assessment each
year in respect to staying licensed. Flight attendants also have to renew their training
annually. In most of the sections, it means that pilots head manages their training center
for their courses and flight attendants should head back to the academy for one or two-
day refresher courses (Bunchongchit, and Wattanacharoensil, 2021). Aer Lingus, an
airline with staff faculty established globally, as it was an issue to get everyone back to
the simple term for classroom training. Consumer experience – Consumer experience is an essential term in all sectors, but on
an airplane, consumers are seated together for hours on end. As it is a stressful condition
in that consumers have dominant experiences. Training is an effective manner to make
sure those incidents. Relation to the Aer Lingus, promoted de-escalation training last year
after the issues among passengers and the flight attendants that were posted online.

 Performance-based learning – With the rise of new learning technologies, challenging
learning conditions in the aviation sector has effectively been met (Cavusoglu, and
Macário, 2021). By the time airspace crowding has maximised, cockpit techniques have
become analysable and sophisticated with fewer budget airlines that are proliferating and
as well as maximise the lower term of pilots for commercial flights. Learning
requirements are not effectively limited to data defecation. As there is a widespread
requirement for performance-based learning in aviation. Aviation personnel requires
skills for quick decision making, conflict resolution, and dealing with complex
unforeseen issues that are generally maintaining flight in all possible conditions.
 Learning technologies in aviation – By enhancing security, communications, passengers'
suitability, and effective section-time performance are some sort of training requirements
(Choi, 2021). Round-the-clock functions, widespread and different workforce, and job
descriptions need a smooth and powerful learning and growth situation. Learning
solutions provide a sort of less budget functional and performance schedule that sells
rapidly and receive positive answers.
Learning Styles Outline the main learning styles and suitable strategies for the key styles
Each and every student follows suitable tactics to follow the data more efficiently while
learning. As there are several sorts of the learning styles that are as follows - Visual learning style – Visual learners are the person who chooses to follow their data
visually in terms of route maps, graphs, airplane diagram, spreadsheet chart, and so on.
Hence, they don't require to react well to photos or videos in terms of the requirement of
their data while utilizing diverse visual sections like patterns and as well as shapes
(Chwiłkowska-Kubala, 2021). The suitable manner to demonstrate visual learners is to
present them with dealing with diverse ideas visually and as well as effectively. In
relation to Aer Lingus, after analysing a scientific procedure pilots and staff attendees can
be done by utilising a graph chart. Auditory learning style – Auditory learners are the person who learns effectively when
they take in data in auditory structure when it is heard and as well as spoken. They are
prone to sorting their thoughts after speaking that can think with the ideas (Curkan, and
Özkan, 2021). In relation to Aer Lingus, auditory learners learn suitable sections at the
time of presenting tactics that include managing plane staff and so on.

 Kinesthetic learning style – Kinesthetic learners are the person who prefers to learn by
performing. They are basically in touch with experiences that are highly linked to it, that's
why they need the experience to know something effective (Evler, and et.al., 2021). In
relation to Aer Lingus, management utilise an effective manner to demonstrate new
information to a kinesthetic learner by personalisation experiences, practices, and as well
as stimulation.
Learning style strategies Practice testing – It involves studying and reviewing by providing answers and questions
that actively manages information back to mind. After it is done, data is reconsolidated
with new dealings that are developed with new representation and statement that offers
strengthened (Fulghum, 2021). In relation to Aer Lingus, guiders should always involve
fewer interest sections. It can be related to several sorts that manage the demands actively
with retrievals and after this, it will provide feedback. Distributed practice – It is generally different from another plan of action. Research
continuously represents that studying the approaches will be more efficient than studying
longer fields of a similar topic (Hou, 2021). To utilise it effectively, students should start
preparing their manner forwards of their schedule and manage their dealings accordingly. Interleaved practice – Interleaving generally means managing orientated thought or idea.
Students learn more when they can shift among diverse topics. Performing will support
flight attendants to learn the similarities and differences among diverse ideas.
 Elaborative interrogation – This plan of action includes asking or questioning diverse
terms of dealing (Li, and Ryerson, 2021). It deals with several courses on the subject in
more depth and detailed sections that provide a strong relationship in the brain.
Performance Management Define Performance Management and discuss the approaches and
practices bringing in examples from the industry to support
Performance management is a corporate management tool that supports the executives to
supervise and measure the worker's work. Performance management's target is to develop a
situation where an individual can show their level best skills and develop the high quality work
as effectively and efficiently. In relation to the Aer Lingus, managers can utilise performance
management tools to manage workflow, recommend new sections of activities and make other
decisions that will support workers to attain their targets. This section will aid the business to

reach its targets and perform suitably (Meire, and Derudder, 2021). The report manages the
finding intending to explore the forces and structure of the future of aviation at the potential
implications for the airline industry.
The purpose and goals of performance management
Performance management aims to give both managers and workers a distinct and
consistent system in which they perform and it will lead to maximising their productivity
(Merdivenci, Erturgut, and Coşkun, 2021). As there are five main targets of performance
management in the aviation sector are as follows -
 Develop a distinct role of definitions, expectations, and targets.
 Higher term of employee engagement
 Create organisational leadership and coaching skills
 Raise productivity by enhancing performance
 Create a performance rewards program that incentivized attainment
Performance management practices
As there are various sorts of employee performance management practices in the aviation
sector that are as follows - Pair goals with a performance plan – By developing a performance plan to manage the
dealings and practices in the aviation industry (Puls, and Wittmer, 2021). A performance
plan will support them in visualising the manner of their course path that is visually to
meet their targets. Monitor progress towards performance targets – By supervising the key fields of
performance it will be beneficial for the Aer Lingus management to manage their metrics
and analytics. Following the manner to accomplish the targets is growing to ensure that
involvement can happen early if required. Coaching should be frequent – The point of coaching is to support determining and
resolving the issues before they get adverse (Samad, and et.al., 2021). As to overcome it
monthly and quarterly meetings and discussions should be held to support their workers
on an effective track. Build a performance-aligned culture - By ensuring that the management is sharing the
values and as well as cultural alignment. In relation to Aer Lingus, management covers a
sense of shared values, beliefs, and expectations between workers that develop a high and

effective company (Sebastian, and Louis, 2021). Flight attendees should be committed
to the values and objectives represented by the top companies.
 Problems are not always employee-based – It can be effective to assume that issues are
always caused by workers that effectively is not the setting (Sorouri Ghare-Aghaj, and
et.al., 2021). The issue can raise from extrinsic components like availability of supplies,
intrinsic procedure that cause issues or managerial policies. By seeking out the sources of
issues as effectively in respect to fix it.
Legislation Consider the key employment regulations that the organisation should be aware of
along with any industry specific legislation
It involves legislation that regularise employees dealings that involves trade unions. As there are
many laws that look to figure out and protect the United Kingdom employee’s rights and
employee’s right (Suk, and Kim, 2021). It involves several sort of the employment rights in the
United Kingdom employee’s rights in terms of the several acts, regulations and as well as laws.
Laws Statement in aviation industry
Employment Rights Act 1996 The modify term to older the Labour Law, as it include the
rights of workers in conditions like judgement of dismissal,
unfair dismiss-ion, paternity leave, maternity leave and as well
as redundancy (Vonitsanos, and et.al., 2021).
National Minimum Wage
Act 1998
This structure will sets out the NMW for workers and leaders as
across to the United Kingdom. The authorities constantly
supervise their manner to keep it in form with inflation.
Employment Relations Act
1999
It create varied term of rights at work for trade union
recognitions, de - recognition and industrial activities.
The Maternity and Parental
Leave etc. Regulations 1999
Statutory legislation that regularise the rights of workers for
time off
Part - Time Workers
(Prevention of Less
Favourable Treatment)
Regulations 2000
A United Kingdom labour law evaluates that the aviation
industry needs that leaders provides on part - time contracts that
are comparable to direction to people on full - time contracts
jobs.

Transfer of Undertakings
(Protection of Employment)
Regulations 2006
Security of present workers rights and any employment
contracts or outlook when the management goes by a enterprise
conveyance.
The Equality Act 2010 It try to limits the discrimination in the workplace and the
recruiting procedure (Xu, Jing, and Zhenzhen, 2021). It
determine protected aspects that cannot be utilised as a reason
for any workplace decision. As it is a decision to make effective
set up to attain them in management.
Agency Workers Regulations
2010
Statutory legislation will limits the discrimination of individuals
who perform task for employment agencies.
CONCLUSION
From the above mentioned report it has been concluded that, the airline industry encompasses
the broad term of the range of management that relates to aviations that offers air transport
facilities for paying consumers or business leaders. Likewise, aviation sector might also involves
management such as aircraft producers, business that provide non-commercial flights, aerospace
management, regulation authorised and so on.

REFERENCES
Books and Journals
Bagamanova, M., 2021 The integration of simulation, optimisation, and Bayesian inference for
enhancing airport stand allocation (Doctoral dissertation, Universitat Autònoma de
Barcelona).
Bai, B., 2021. Strategic business management for airport alliance: A complex network approach
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and ratings: Views of airport quality by passengers types. Research in Transportation
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Cavusoglu, S.S. and Macário, R., 2021. Minimum delay or maximum efficiency? Rising
productivity of available capacity at airports: Review of current practice and future
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Choi, J.H., 2021. Changes in airport operating procedures and implications for airport strategies
post-COVID-19. Journal of Air Transport Management, 94, p.102065.
Chwiłkowska-Kubala, A., 2021. What are the sources of regional airport economic
effectiveness? The dynamic capabilities perspective with evidence from Poland. Journal
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Curkan, S.C. and Özkan, E., 2021. The effect of airline lounge services on the selection of
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Evler, J., and et.al., 2021. Airline ground operations: Schedule recovery optimization approach
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Fulghum, H.S., 2021. Airport technology systems in the design-build environment. Journal of
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Hou, P., 2021. Research on flight schedule optimization of multi-airport system.
Li, M.Z. and Ryerson, M.S., 2021. Understanding the Role of Online Media Platforms in Airport
Capital Projects and Community Outreach. Transportation Research Record, 2675(6),
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Meire, S. and Derudder, B., 2021. Pirating the skies? A review of airline booking
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Samad, S., and et.al., 2021. Factors Impacting Airport Service Quality Using Multi-Criteria
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Sebastian, R.M. and Louis, J., 2021. Understanding waste management at airports: A study on
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Sorouri Ghare-Aghaj, S., and et.al., 2021. Analyzing the Airlines Competition by Players
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