Airline Information Management System

This article discusses the benefits of implementing an Airline Information Management System (AIMS) for Albatross Airline, which will have three major modules: bookings, employee, and fleet management. The system will increase efficiency, improve productivity, and provide customers with a convenient platform for self-service options.

AIRLINE INFORMATION MANAGEMENT SYSTEM 1
Airline Information Management System
Student Name
Institutional Affiliation

AIRLINE INFORMATION MANAGEMENT SYSTEM 2
Executive Summary
Information systems have become essential part of any company, organization, business or
government. This is because of the increasing amount of data collected every data and the need
to analyze, manage, and organize them for easy retrieval and processing. Albatross Airline
company wants to implement an Airline Information Management System (AIMS) that will have
three major modules: bookings, employee, and fleet management. This will increase efficiency
and improve the overall company productivity. Customer will also be given a convenient
platform to enable them carry several self-service options such as booking, cancelling
reservation, checking flight schedules among others. Therefore, Albatross Airline should
implement the AIMS.

AIRLINE INFORMATION MANAGEMENT SYSTEM 3
Table of Contents
Executive Summary.........................................................................................................................2
Introduction......................................................................................................................................4
Objectives........................................................................................................................................4
Use Case Diagrams..........................................................................................................................4
Airline Booking Use case............................................................................................................4
Airline Administrator use case.....................................................................................................6
Travel Agency Use case...............................................................................................................8
Passenger Service Use Case.......................................................................................................11
Fleet Management Use case.......................................................................................................13
Employee Management use case...............................................................................................15
Activity Diagram...........................................................................................................................17
Conclusion.....................................................................................................................................18
Reference List................................................................................................................................20

AIRLINE INFORMATION MANAGEMENT SYSTEM 4
Introduction
The increasing amount of data that Airline companies have to handle daily have necessitated the
need to have an Airline Information Management System (AIMS) to facilitate proper
management and utilization of data and information. An information system is an application or
software system that enables organizations and institutions to analyze and organize their data.
Airline companies have identified particular aspects that are very essential to their customers and
employees for instance, customer wants to be given the choice to choose the type of flight, travel
class, seat position, data and time of travel (Chaudhary, Hyde and Rodger, 2017). Additionally,
they need transparency to know how much the flight costs and if it is a direct or a connecting
flight. Sometimes in the past, passengers were paying more or less than the person seated next to
and this fact left them wondering why (Bogdane, Dissanayake, Andersone and Bitins, 2017). In
addition, customers need convenience and thus the information system should provide the
customers with several self-service options.
Objectives
Albatross Airline wants to implement AIMS so as to offer an integrated, single platform to
handle all the company operations. The system will initially concentrate on three modules
employee management, bookings, and fleet management. Other functions such as scheduling,
cargo booking, and inventory management will be included in future. The booking system will
rely on the web interface to enables passengers make flight reservations directly. Additionally, it
will have a portal that will be used by travel agencies to make reservations for their customers.
Employees will have their own portal that will allow them to make reservations at a reduced-rate.
‘Search for Flight option will be available for all the interfaces depending on the data or class.
The system will allow the customers to make return, one-way, multi-sector, around the world, or
open jaw flight bookings. Each of the classes will have zero or more seats and the number of
seats us determined by the size and the configurations of the aircraft.
Use Case Diagrams
Airline Booking Use case

AIRLINE INFORMATION MANAGEMENT SYSTEM 5
Figure 1: Comprehensive Booking Use case
(Source: Llach, Marimon, Alonso-Almeida and Bernardo, 2013)
Description
Name: Airline Booking
Identifier: AB
Description: The use case diagram above shows the actors that interact with the booking system.
The traveler (can be an employee or customer) can be able to make online enquiries, book ticket
online, cancel the reservation, check the status of the reservation and booking details. The
traveler can also use the travel agency to make their bookings. The administrator can make
changes to the reservation details upon request by the traveler or travel agency on behalf of the
client (Llach, Marimon, Alonso-Almeida and Bernardo, 2013).

AIRLINE INFORMATION MANAGEMENT SYSTEM 6
Goal: Allow travelers and travel agencies to book or reserve flight online
Preconditions: The actors should have internet connection. The traveler or travel agency should
initiate a booking request to the system.
Assumptions: the system is accessible to all the actors
Basic Course:
1. Use case begins when the traveler or travel agency initiates a booking request
2. The traveler or travel agency fills in the details
3. Confirms the details
4. Make payment
5. The traveler can cancel the reservation in case of any changes
6. Use case ends when the traveler takes flight or cancel a reservation
Actors:
1. Traveler
2. Travel Agency
3. Administrator
Airline Administrator use case

AIRLINE INFORMATION MANAGEMENT SYSTEM 7
Figure 2: Administrator Use Case
(Source: Park, Kim and Kim, 2012)
Description
Name: Administrator
Identifier: Admin
Description: The can login/logout, make changes necessary changes to customer information
upon request, modify flight information, modify travel package information (travel class), cancel
reservations, and make changes to the information on the system (Park, Kim and Kim, 2012).

AIRLINE INFORMATION MANAGEMENT SYSTEM 8
Goal: Allow administrator to modify traveler details, reservation details, cancel reservation on
behalf of the traveler, and make changes to the information on the website
Preconditions:
1. The administrator should have access to the internet connection and the system.
2. The administrator should be logged into the system
Assumptions:
1. The administrator has valid login credentials.
Basic Course:
1. The administrator logs in to the system
2. The administrator makes the necessary changes to the appropriate section such as update
website content, modify traveler information, cancel bookings.
3. Use case ends when the administrator logs out.
Actors:
1. Administrator
Travel Agency Use case

AIRLINE INFORMATION MANAGEMENT SYSTEM 9
Figure 3: Travel Agency Use Case
(Source: Olaniyi, Ajose and Adegoke, 2010)
Description
Name: Travel Agency
Identifier: TA
Description: If the customer decides to make bookings through a travel agency, the system will
allow to make reservation, confirm reservation, make payments, or cancel a reservation. The
customer will only be able to check flight schedule and reservation status. The airline staff can
schedule flight, cancel flight, print boarding pass, and board flight (Olaniyi, Ajose and Adegoke,
2010).

AIRLINE INFORMATION MANAGEMENT SYSTEM 10
Goal: to facilitate the travel agency to make booking on behalf of the client.
Preconditions:
1. The travel agency should have client details
Assumptions:
1. The travel agency has authorization from the client to make the booking.
Basic Course:
1. The travel agency login
2. The travel agency makes reservations
3. Confirms reservation
4. Makes payment
5. Check reservation status
6. Cancels reservations
7. Initiate refund request
8. Use case ends when the travel agency logs out
Actors:
1. Travel agency

AIRLINE INFORMATION MANAGEMENT SYSTEM 11
Passenger Service Use Case
Figure 4: Passenger Service
(Source: Olaniyi, Ajose and Adegoke, 2010)
Description
Name: passenger Service
Identifier: PS
Description: The passenger service use case describes the various activities and actors needed to
ensure that the customer can travel. The check-in representative checks for customer details and
issues boarding pass. The passenger can use express check-in, automated check-in, and board the
plane after checking in.

AIRLINE INFORMATION MANAGEMENT SYSTEM 12
Goal: to facilitate the traveler to check in and board the flight.
Preconditions:
1. The traveler should be at the airport check in desk
Assumptions:
1. The traveler has been issued with a boarding ticket.
Basic Course:
1. The traveler automatically checks in or use express check in
2. The check in representative issue the traveler with boarding pass
3. The customs of destination airport and the luggage transportation are issued with
passenger list
4. Use case ends when the traveler boards the plane
Actors:
1. Passenger
2. Check-in representative
3. Baggage transportation
4. Custom of the destination airport

AIRLINE INFORMATION MANAGEMENT SYSTEM 13
Fleet Management Use case
Figure 5: Fleet Management Use Case
(Source: Mony, Rao and Potey, 2014).
Description
Name: Fleet Management
Identifier: FM

AIRLINE INFORMATION MANAGEMENT SYSTEM 14
Description: The technical support is responsible for ensuring that the aircrafts have no issues
and is responsible for setting up. The fleet controller can track the fleet by interval, on-demand,
edit rules, and geofencing (Mony, Rao and Potey, 2014).
Goal: to for ensure that the aircrafts have no issues and is responsible for setting up and track the
fleet by interval, on-demand, edit rules, and geofencing.
Preconditions:
1. The actors have sufficient skills in their respective positions
Assumptions:
1. The actors have the desired qualification for their respective fields.
Basic Course:
1. The technical support sets and edit rule sets
2. The fleet controller logs in and check fleet by interval
3. The pilot logs in tracks by interval and on-demand
4. The use case ends when the actors log out
Actors:
1. Pilot
2. Technical support
3. Fleet controller

AIRLINE INFORMATION MANAGEMENT SYSTEM 15
Employee Management use case
Figure 6: Employee Management Use Case
(Source: Nazareth and Choi, 2015)
Description
Name: Employee Management
Identifier: EM

AIRLINE INFORMATION MANAGEMENT SYSTEM 16
Description: Employee management system involves two actors, the employee and the
administrator. The employee can login, view profile, view salary, check-in, and check-out. The
administrator can search for employee information, add, view, update, and delete employee
details (Nazareth and Choi, 2015). The admin can also manage employee attendance.
Goal: to manage employees and track their performance
Preconditions:
1. The employees must be registered in the system
Assumptions:
1. Employees and the administrator have access to the internet and have been given valid
login credentials
Basic Course:
1. Employee login
2. View profile
3. Logout
4. The administrator login
5. Add employee
6. Modify employee details
7. Search for employee
8. Update employee details
9. Attendance management
10. Salary management
11. Logout
12. Use case ends when the admin/employee logout
Actors:
1. Employee
2. Administrator

AIRLINE INFORMATION MANAGEMENT SYSTEM 17
Activity Diagram
Figure 7: AIMS Activity Diagram
(Source: Bilotkach and Rupp, 2011)

AIRLINE INFORMATION MANAGEMENT SYSTEM 18
Figure 8: Passenger Services Activity Diagram
(Source: Bilotkach and Rupp, 2011)
Requirement Validation
Customer can book their flights directly on Albatross Airline’s website or through a travel
agency. Customers have several travel class choices to travel in including business class, first
class, economy class, and executive economy. Also, the information system offers them several

AIRLINE INFORMATION MANAGEMENT SYSTEM 19
booking conditions depending on the time of booking including super saver which requires the
customer to book the flight 90 days prior to travelling and can only book at specific times and are
only applicable to economy class. Saving is applicable to economy class and requires that the
customer makes the booking 30 days prior. Business saver applies to executive economy and
economy classes and need the customer to make the booking 30 days prior. Advanced booking
applies both to executive economy and economy and requires the customer to make the booking
14 days prior. Other booking conditions are regular, flexible, last minute, and around the clock.
These conditions require that you have to pay for a fee for refund or changing the flight details.
However, some conditions do not allow for refund such as super saver, savings, advanced
bookings but allows the customer to make changes to the flight details.
Conclusion
Airline information management system has numerous benefits to all the stakeholders including
flight scheduling, online booking and ticketing, and offer a convenient platform to customers to
book their flights from anywhere at any time. It also increases the speed at handling and
retrieving flight schedules and customer information. Albatross Airline company should
implement this system because of the numerous benefits it has. It also increases business
productivity and overall revenue because more customers will be attracted because of the
convenience that the system offers. Employee management system will make it easier to track
employee performance and attendance.

AIRLINE INFORMATION MANAGEMENT SYSTEM 20
Reference List
Bilotkach, V. and Rupp, N. (2011). A Guide to Booking Airline Tickets Online. SSRN
Electronic Journal.
Bogdane, R., Dissanayake, Y., Andersone, S. and Bitins, A. (2017). Development of an
Information Database for the Integrated Airline Management System (IAMS). Transport and
Aerospace Engineering, 4(1), pp.11-21.
Chaudhary, P., Hyde, M. and Rodger, J. (2017). Exploring the Benefits of an Agile Information
System. Intelligent Information Management, 09(05), pp.133-155.
Llach, J., Marimon, F., Alonso-Almeida, M. and Bernardo, M. (2013). Determinants of online
booking loyalties for the purchasing of airline tickets. Tourism Management, 35, pp.23-31.
Mony, M., M. Rao, J. and M. Potey, M. (2014). An Overview of NLIDB Approaches and
Implementation for Airline Reservation System. International Journal of Computer
Applications, 107(5), pp.36-41.
Nazareth, D. and Choi, J. (2015). A system dynamics model for information security
management. Information & Management, 52(1), pp.123-134.
Olaniyi, O., Ajose, S. and Adegoke, M. (2010). Development of a mobile airline reservation and
payment system. International Journal of Electronic Finance, 4(4), p.372.
Park, H., Kim, J. and Kim, Y. (2012). The Analysis of the Quality Impact of Airline SNS from
the Viewpoint of System and Information. The Journal of the Korean Institute of Information
and Communication Engineering, 16(10), pp.2309-2315.