Airline Operations: Handling Excessive Weight of a Flight

Running head: AIRLINE OPERATIONS
Assignment 2: My Airline Operations Learning Journey
Name of the student:
Name of the university:
Author note:

1AIRLINE OPERATIONS
Executive summary
An airline operation is full of challenges and opportunities as well. Acquiring and developing a
career in the aviation industry requires leadership skills from each one of the personnel for their
sustained growth. The main purpose of this study was also to examine how the station manager
can handle an unwanted situation such as the excessive weight of the flight. The study explains
how the station manager can give preference to offloading passengers instead of the cargo.

2AIRLINE OPERATIONS
Table of Contents
Introduction......................................................................................................................................3
Body:................................................................................................................................................3
1.1 Initial reaction being the Station Manager and situation handling process...........................3
1.2 Processes, procedures and actions.........................................................................................4
Actions.....................................................................................................................................4
1.3 Assistance to be offered to minimize the inconvenience to the offloaded passengers if any,
and to delayed passengers on-board............................................................................................8
Conclusion.......................................................................................................................................9
References......................................................................................................................................10

3AIRLINE OPERATIONS
Introduction
Ensuring compliance with the weight limit set for a flight is utterly important for flight
safety. Operating above the maximum allowed limit affects the structural integrity of an aircraft
and severely affects the performance. Moreover, operations under a condition that the center of
gravity (CG) is outside the approved limits can result in control difficulty (Bazargan, 2016). The
main purpose of this study is also to address a scenario where a flight is being shown to have
crossed its maximum allowed limit for weight.
Body:
This section describes the actions taken by a station manager under a scenario the station
manager is now into. The station manager has to show a positive reaction to the urgency.
Moreover, the station manager must also do something to avoid negativity from creating among
the customers.
1.1 Initial reaction being the Station Manager and situation handling process
A station manager is like a mediator between the management team of an airline
company and its travelers. The primary role of a station manager includes ensuring that fights
take off on time, safety measures are appropriately in place, budget for ground operations is
under control, adequate numbers of labors are available and that all resources are in place (Cook
& Billig, 2017). However, the station manager also needs to manage the unwanted circumstances
like canceling of flights to ensure operations running peacefully.
The cases study scenario does also speak of an unwanted situation where there is an
urgent need to reduce the actual carrying weight of the flight by either reducing the cargo or by
asking a few passengers to offload. Indeed, this is a very complicated situation as being the