Implementation of E-ticketing Among International and Domestic Airlines in Somalia

Running Head: The Potential Of Implementation of E-Ticketing among Internation and Domestic Airlines In
Somalia
THE POTENTIAL OF IMPLEMENTATION OF E-
TICKETING AMONG INTERNATION AND DOMESTIC
AIRLINES IN SOMALIA

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The Potential Of Implementation of E-Ticketing among Internation and Domestic Airlines In Somalia
Table of Contents
Chapter One.....................................................................................................................................3
Introduction..................................................................................................................................3
1.0 Introduction to Chapter......................................................................................................3
1.1 Background information of E-ticketing.............................................................................3
1.2 IT infrastructure of E-ticketing at Somalia........................................................................5
1.3 Staff training for simplifying deployment of E-ticketing for airlines................................6
1.4. Discussion on awareness of passengers............................................................................6
1.5 Benefits of E-ticketing for the airlines...............................................................................7
1.6 Conclusion.......................................................................................................................10
1.7 The Implementation of Ethiopian Airlines E-Ticketing..................................................10
1.8 Problem Statement...........................................................................................................11
1.9 Research objectives.........................................................................................................12
1.10 Research Questions........................................................................................................12
1.11 Significance of Study.....................................................................................................12
Reference list.................................................................................................................................14

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The Potential Of Implementation of E-Ticketing among Internation and Domestic Airlines In Somalia

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The Potential Of Implementation of E-Ticketing among Internation and Domestic Airlines In Somalia
Chapter One
Introduction
1.0 Introduction to Chapter
This chapter introduces this study and is divided into ten sections. The chapter presents
background information, IT Infrastructure of E-ticketing at Somalia, Staff training for
simplifying deployment of Electronic ticketing process for airlines, discussion on awareness of
passengers, Benefits of E-ticketing for the airlines, The Implementation of Ethiopian Airlines E-
Ticketing, problem statement, research objective, research questions, and significance of the
research.
This study is based on the potential of E-ticketing among international and domestic
Airlines in Somalia.
1.1 Background information of E-ticketing
Somalia is an African country, which is a federal republic. The country is surrounded by
Indian Ocean on east and south and Gulf of Aden on North. Kenya, Djibouti and Ethiopia are the
neighboring countries of Somalia. Overall area of the country is 637,700 square kilometers.
Mogadishu is the capital and biggest city of this country (Helmy, 2018).
After commencement of scheduled air transportation, distribution of tickets has occurred
either directly from airlines or through travel agency. In current situation, it is not essential for a
traveler to posses’ paper ticket for travelling. This is because e-tickets are offered by a large
number of carriers. From the beginning of flight service, passengers knew that only way of
achieving flight service is through airline ticket. This document gives assurance of the travel and
confirmation of booking. The public has found comfort in having the paper ticket which
confirms their travel by 100%. It was seen that in 1972, the first ticketing revolution started that