Project Management Introduction 4 ACTIVITY 1 4 1.1 Business Objectives and Project Description
Added on 2020-01-23
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PROJECT MANAGEMENT 1
Table of ContentsINTRODUCTION................................................................................................................................4ACTIVITY 1........................................................................................................................................41.1 Business objectives and identification of the project that will be required to carry out the relocation..........................................................................................................................................41.2 Developing sub-division of project and estimation of resources including cost and time.........4ACTIVITY 2........................................................................................................................................61.3 Describing and evaluating suitable methodology for CRM project...........................................61.4 Assessment of feasibility of CRM project..................................................................................62.1 Structure for the management and administration of the project...............................................62.2 Roles and responsibilities of staff who will manage CRM project............................................63.2 Job description and person specification for a Project Manager................................................7ACTIVITY 3........................................................................................................................................72.3 Project plan.................................................................................................................................7ACTIVITY 4........................................................................................................................................83.1 Assessment of alternative project team structure........................................................................83.3 Designing of process for quality management of the project.....................................................83.4 Managing project change proposals...........................................................................................8ACTIVITY 5........................................................................................................................................94.1 Issues and risks that may impede a project.................................................................................94.2 Issues and risks likely to be encountered in the final stage of CRM project............................104.3 Designing of monitoring and appraising the status of a project...............................................105.1 Detecting and managing issues arising in the course of projects.............................................105.2 Assessment of the tasks needed to be completed in the final stages of a project.....................10CONCLUSION...................................................................................................................................11REFERENCES...................................................................................................................................12APPENDIX........................................................................................................................................142
List of FiguresFigure 1 Sub-division of CRM project.................................................................................................5Figure 2Process for quality management.............................................................................................8Figure 3 Change Control Process........................................................................................................93
INTRODUCTION The following study is focused on project management where a case of consultancy serviceprovider organisation is taken into consideration (Adak and Yumuşak, 2013). The organisationwants to relocate its office to new place in order to reduce cost aspect. The present research willcover different objectives like feasibility of the project, job and person description for a projectmanager, change proposals and issues as-well-as risks that may impede a project. ACTIVITY 11.1 Business objectives and identification of the project that will be required to carry out therelocationBusiness objectives From the given case study, it is found that a consultancy service provider company wants torelocate its office from existing place to another place (Azimi and et.al., 2011). In this respect, themanaging director of the company sets some objectives and wants that they all will be achieve withthe relocation of office. From the evaluation process, some business objectives are determined asfollows:Increase business income level by 10% on annual basis. Enhance profitability on partial basis to reduce the physical costs associated with theaccommodation. Retain business earning capacity (Burke, 2013). Improve quality of support that office provides to the consultants and clients.Bring advancement in IT system for the business.Minimise the human resource cost including the move in area of redundancy, recruitmentand training. List of projects that can be supported at the time of relocation of office1.Business Intelligence System2.Transaction Processing System 3.Total Quality Management for quality improvement (Colin and Vanhoucke, 2014)4.Construction of building5.Customer Relationship Management Systems1.2 Developing sub-division of project and estimation of resources including cost and timeFrom the above stated list of projects that can be meet the objectives of relocation of office;the selected project is Customer Relationship Management (CRM) System. The reason of choosing4
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