Allocate Work and Provide Feedback: A Study on Performance Management

Running head: ALLOCATE WORK AND PROVIDE FEEDBACK
Assessment 1: Allocate Work and Provide Feedback
Name of Student
Name of University
Author Note

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ALLOCATE WORK AND PROVIDE FEEDBACK
Table of Contents
3. Arranging with the assessor....................................................................................2
a. Time and place of the role-play............................................................................2
4. Carry out role-play...................................................................................................2
a. Discuss the expectations from the employees.....................................................2
b. Feedback for the employees................................................................................2
5. Role-play with seconded employee.........................................................................3
a. Method to measure performance and objective...................................................3
b. Set performance objective...................................................................................3
c. Discussing general expectations and code of conduct........................................3
6. Identifying risk associated.......................................................................................3
Bibliography................................................................................................................ 3

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ALLOCATE WORK AND PROVIDE FEEDBACK
3. Arranging with the assessor
a. Time and place of the role-play
The time and place of the role-play can be done within the premises of the
company. This need to include the managers of every department so that they can
act in accordance with the company and ensure that the welfare of the company and
the employees are discussed. The garden products manager needs to be involved
so that the meeting can be set up as per the time of the manager. The meeting need
to maintain performance expectations of the employees so that it can help in
establishing the objectives of the company.
4. Carry out role-play
a. Discuss the expectations from the employees
The position required to be analysed is that of the customer service
representative. The expectations from the employees in this position are that they
need to maintain clear communication with the customers. The employees need to
understand the needs and demands of the customers and provide expert advice so
that they can be guided in a proper manner. At the same time, the aptitude of the
employees is that they need to take and process the orders that are provided by the
customers. In order to do so, it is necessary that the employees have a proper
knowledge about the market and the products. At the same time, physical stamina is
required to maintain the composure of the customers.
b. Feedback for the employees
The employees need to ensure that they develop a proper understanding of
the concept of customer service representative. As stated by Blut et al. (2015) the
needs of the customers are required to be satisfied so that they can remain loyal to
the company. In the case of the Woolongong, the employees need to posses
knowledge of the products and understand the manner in which technology can be
adopted for meeting the needs of the customers. The performance, skills and
knowledge of the employees need to be such that they can mitigate any problems of
the customers. The knowledge gap of the employees is mainly based on the type of