1AMAZON
Table of Contents
Introduction................................................................................................................................2
Business background..............................................................................................................2
Business challenges of Amazon.............................................................................................3
How IT can help solve those challenges................................................................................4
Organization structure/ chart..................................................................................................5
IT Service Provider 1200...........................................................................................................5
Type of IT service provider....................................................................................................5
It is the best type of organization for Amazon because.........................................................6
IT service catalogue...............................................................................................................6
ITIL stages.................................................................................................................................9
Five stages of ITIL.................................................................................................................9
Business case of the ITIL implementation...........................................................................14
Key performance indicators for the implementation of ITIL...............................................14
Deming cycle.......................................................................................................................16
Conclusion................................................................................................................................17
Effectiveness of the ITSM model........................................................................................17
Similar organizations are improving their ITSM.................................................................18
Recommendations for improving the ITSM model.............................................................18
References................................................................................................................................20

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