Knowledge and Information Management of Amazon.com

Knowledge and
Information Management
of Amazon.com

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Section 1: Knowledge and information system...........................................................................1
Section 2: Evaluation of knowledge and information management models...............................4
Section 3: Investigation of knowledge management techniques used by Amazon.com.............6
TASK 2............................................................................................................................................9
Covered in PPT poster.................................................................................................................9
CONCLUSION................................................................................................................................9
RECOMMENDATIONS.................................................................................................................9
REFERENCES..............................................................................................................................11
APPENDICES...............................................................................................................................12
TASK 2......................................................................................................................................12

INTRODUCTION
Knowledge and information management system is an exercise of seeking and using
principles related to managing data which enables personnel and consumers of an organisation to
share, find and create reliable as well as relevant facts in a quick manner. Application of this
system is helpful for those entities whose business is related to selling their products and services
on online platforms. In this report, Amazon company is taken into consideration in order to
better understand the benefits of knowledge and information management system. Amazon is an
American multinational company which was founded in 1994 and has its headquarter at Seattle,
Washington, United States. Within this assessment, nonoka model of knowledge conversion is
included as it guides organisation in adopting relevant framework for collecting data. This report
includes wiig model which is beneficial for an organisation to keep valuable knowledge or data
in an organised way. This project encompasses the understanding of management information
system which plays an important role for entities in generating relevant information, identifying
problems and creating effective communication channels. It also comprises standard operating
procedures which benefits company in increasing efficiency. Major outcome of this report is to
have a better understanding about knowledge and information management system which helps
company in taking innovative and quick decisions.
TASK 1
Section 1: Knowledge and information system
Background of Amazon
Amazon is a America based multinational company that concentrates its business
operations mainly on e-commerce, streaming digitally and machine learning. It continuously
expands its business in differential product lines such as retail, electronics, digital platform,
publishing books and many more. It is one of the biggest e-commerce giant which provides
essential services to its huge customer base working on serving worldwide approach. Even in
corona pandemic it provides jobs to large number of people and also bought various warehouses
for storage. Amazon enhances customer and information relationship through using differential
knowledge management techniques. It operates its business through its vision including
customer- focused approach by collecting information about them which aids them in generating
more profits. It uses various knowledge management techniques to gather information from
1