Current Operations and Quality Management Issue for Amazon

Operations management

Table of Contents
Introduction......................................................................................................................................3
Main Body.......................................................................................................................................3
Operations and quality management......................................................................................3
Overview of Amazon.............................................................................................................3
Operations and quality management theory...........................................................................3
Operational and quality management challenges faces by amazon.......................................3
Scope and purpose of operations and quality management theory in amazon ......................3
Recommendation to solve the operations and quality management issues ...........................3
Conclusion.......................................................................................................................................3
References .......................................................................................................................................4

Introduction
Operations management is the practice that perform by the companies in order to from
the higher level of efficiency in their functions. The mentioned practice plays a vital role through
which organisation control modify and organise their business operations. As these practice
succours the companies to use the resource in a most effective manner to get the optimum result.
In relation to the above discussion this mentioned report will highlight the operational
management activity of Amazon.
Amazon is one of the biggest multinational technology company that provides their
services in e- commerce, artificial intelligence, digital streaming as well as cloud computing. The
company was founded by Jeff Bezos in 1994 (Braun, 2019). In instance to this operational and
quality management will be highlight in this given report. Further, the brief discussion of
respective company as well as the operational and quality management theory will be evaluate
regard to the company operational activity. The report will also shows the challenges that faced
by the mentioned company as well as dedicated recommendation will also evaluate to overcome
these issues.
Main Body
Operations and quality management
Operations management is the process that focuses in order to convert the raw material
into effective goods and services to gain the maximum profits in the company operations. As
these process provides the advantage to the management in order to balance their operational
cost as well as support the operational functions to maximise their operational earnings. In regard
to this number of organisations creates the effective operational practices in their operations
through which they gain the competitive advantage by enhancing their management activities. It
also helps in order to tackle the number of strategic issues occur on the operational functions as
well as provides the dedicated solution regard to the arises issues in the operations. It manages
the inventory level, operational working levels as well as the acquisition of the raw material
(Dahlgaard-Park,Reyes, and Chen, 2018).
Quality management is the inclusion of various activities that overseeing all the task and
activities of a firm to balance the quality of excellence in the operational working of
organisations. The mentioned term includes quality policy, creates the effective quality planning

to assure the quality improvement as well as quality control in the business functions. It
manages all the stakeholders of a business organisation to work together in order to improve the
company operational culture. As these process helps the mentioned company in order to improve
the operational working in a effective manner in order to gain the optimum result.
Overview of Amazon
Amazon.com is the internet based organisation that offers the various products and
services to its potential customers. The respective company sells books, electronic items,
household items and many more to the number of customers. As the mentioned company has
several in-house products such as amazon fire stick, amazon alexa, kindle as well as amazon
basic that offers the apparel products for all age. The mentioned company works with number of
retailers and middleman, as its official sites has the million of products listing of various
retailers. Through, such million of products the respective company performs its functions
effectively in the operational market (Gijo, Palod, and Antony, 2018).
The mentioned company generally use the skepticism business strategy in their business
operations to hold the existing customers as well as attract the new one. Company created several
innovations in their operational businesses such as on day delivery. This mentioned approach
played a vital role in company functions in order to gain the business success. The mentioned
company follows the dedicated operations and quality management practices through which they
enhanced their business operations. The respective company uses the AI technologies in their
business operations that ensures to identify the missing components or any irregularities in
production lines. This practice helps in order to identify the loop holes in company functions as
well as maintain the quality of working in company operations.
Operations and quality management theories
As there are several dedicated operational and quality management theories that used by
the organisation in order to perform their business functions more effectively in the operational
market. Hence below are the the brief discussion of various management theories through which
the mentioned company manages their operational working.
Operations management theories-
1. Six sigma
The six sigma is a dedicated quality control tool that used by the organisations in their business
functions. Its major function is to eliminates the defect from the operational working to provide