Organizational Structure, Values, Ethics, Policies and Social Identity Forms of Amazon
Verified
Added on  2023/06/10
|12
|3077
|388
AI Summary
The report provides insight into the organizational structure, values, ethics, policies and social identity forms of Amazon. It discusses the type of organization, its purpose, organizational structure, stakeholders, values, ethical practices, public policies, legislations and social identity forms.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
CW Written Project
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
TABLE OF CONTENTS INTRODUCTION..........................................................................................................................1 MAIN BODY...................................................................................................................................1 Types of organization and its purpose or goals and other relevant arrangements.......................1 Explaining values and ethical practices within organization.......................................................2 Discussing the relevant public policy and legislation..................................................................4 Social identity forms....................................................................................................................5 CONCLUSION................................................................................................................................6 REFERENCES................................................................................................................................9
INTRODUCTION Businessenvironment is concerned with evaluating the internal & external factors that impact the company 's processing. In the current era, it is important for the company to pay attentionon assessing the internal& external factorsso that accomplishingthe reliable understanding eliminating negative influence in turn success can be derived.The current study is based on Amazon which is one of the American Multinational technology company that pay attention on offering e-commerce service. It will focus on providing information about the type of organization, its purpose, organizational structure, stakeholders, etc. The present study will focus on values and the ethical practices sued by firm within company. Recent report will emphasizeonprovidingdetailsofrelevantpublicpolicyandlegislationsothatdepth understanding can be attained. The social identifies will be included in the recent report along with application of theories so that proper information can be achieved. MAIN BODY Types of organization and its purpose or goals and other relevant arrangements Amazon is a publicly traded corporation for profit organization which has its operations in the international levels. The structure of this organization is considered to change easily and essentially for the chain of command that deals with the details for reporting the order and responsibility to the organization. A public sector organization is the company which has a portion of the economy composed to all the level of the government and is the considered to be partially controlled by the government. The purpose of amazon is to serve its consumers with the means of online and physical stores and also focus on the selection, price and conveniences. The main purpose of this company is to provide the customers of the whole word to find and discover anything which they want to buy through the means of online measures (Peprah and et.al., 2022). This company wants to provide the customers to purchase all kinds of products through online platforms. Goal of this organization is to develop a strategy on the basis of the every customers needs for exceeding the superior experiences. It is also essential for the company to develop it as the part of every single purchase which is made by the organization. The organizational structure of this company has been classified as the majorly of 4 different features, Hierarchical corporate structure : 1
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
This structure has been developed on Amazon for the delivering of the immense size of business. It utilizes the internet for its retail practices in which it employees more than 1.3 million people worldwide. Hybrid project groups : According to the needs of the hybrid project groups the development of new products and services is considered to be the factor that varies from department for the attraction of the skills and competencies. This structure helps in the attraction of part-time reporting of both the head of departments for the duration of the project. Flexibility of the business : It is very essential for the creation of the hierarchical organizational structure and also the hybrid structure for the management of the large scale operations of the Amazon. Hence, flexibility in the structure of this company is always present (Conaway and et.al., 2018). Stability in top management : The stability in has been considered to be one of the key features of the structure of the organization which is said to be the helpful for this organization towards the generation of revenue, It is very important for the company to gain competitive advantage and develop the culture which is needed for the gaining competitive advantage. The key stakeholders of Amazon can be identified as the following, ï‚·Investors of the amazon which are shareholders that provide the organization with funds. ï‚·Employees are also the key stakeholders as they are responsible for undertaking the operations. ï‚·Customers of this company are the ones which provide it the business through buying its products. ï‚·Suppliers are also very important for this company's business model as it generally uses third party sellers for its operations. Explaining values and ethical practices within organization There are different types of the core values which are possessed by Amazon which aids in having the significant information that how firm works. Core values of the particular organization which includes passion for invention, commitment to operational excellence, long term thinking, giving higher customer obsessed, learn & be curious, deliver results, bias for action, earn trust, etc. These are the core values which are basically followed as the principle of 2
working which helps in achieving the ethical course of action in turn greater effectiveness can be achieved. It focuses on having hiring & developing the best so that higher standards for gaining the trustworthiness (Hayat,Jianjun and Ali, 2022). Amazon pay attention on having the significant ability to ensure that all the employees are offering adding value to the work by following these aspects in turn effective outcomes can be derived. In order to become successful in the current business environment it is important for the organization to give emphasis on having ethical practices so that fair results can be achieved. Customers and other stakeholders are highly aware of their rights and duties so becomes firm to concentrate on a having effective ethical practices. Stakeholder theory of the business ethics indicate that firm should focus on having the appropriate constant engagement with interested parties. This particular theory provides assistance in getting more engaged workforce & improved return on corporate social responsibilities (What Is Stakeholder Theory?2022). With help ofthis theory the specified organization pay attention on having ethical obligated actions so that balance of interest of it stakeholders can be achieved. The one of the significant ethical practice that is focused by Amazon is to promote safe and healthy workplace free of harassment & damage. In addition to this, there is policy which articulates that employees to follow lawful, ethical actions which benefits overall working procedure. It pay attention on eliminating all those actions which are not in the best interest of its stakeholders (Villegas and et.al.,2019).There is higher level focus is provided on having the climate pledge so that effective & optimum utilization of resources to fulfill ethical requirements of the business. Fair product pricing to gain trustworthiness among customers is majorly focused by Amazon. In addition to this, waste reduction & recycling, water & energy consumption, carbon emissions, etc are managed by the firm. For its employees, various form of the actions are executed by specified enterprise to get full productiveness in turn overcoming competition can be done. (Astrachan and et.al., 2020) CSR activities such as gender equality & minorities, health & safety working condition, educating & empowering employees, supporting local communities, etc are exerted. This is helpful for the personal growth & development of employees which can aid firm to do provide benefits for longer duration. Amazon in the recent time concentrate on having proper conducting of marketing & promotional actions that allows receiving favorable consumer perception. It provides assistance in offering opportunities of development to the society through enabling 3
them to obtain education, heath care, environmental conservation, etc. so that favorable impact on its stakeholders can be derived. On the basis of this, it can be interpreted that firm focuses on having the effective execution of the ethical actions in turn accomplishing the organizational objectives of higher sustainability can be attained. This is allowing the enterprise to impact its stakeholders in positive manner so that good profitability, brand image, profitability, sustainability, credibility, etc. benefits are derived. This is permitting receiving significant results which assisting in overcoming competition in market. Discussing the relevant public policy and legislation The major public policy that is followed within the organization is set of actions that are taken by the firm so that certain issues might be resolved within the society. Furthermore, the currenthealthcare public policyis been followed within the Amazon that assures that all the employees that are part of the organization are provided heath and safety measures so that they feel secured and safe at the place. Also, under this policy certain medical benefits and insurance coverage is provided to the workers in case of any unforeseen events in the future. Furthermore, the Amazon is also following thedata protection policywhere strict actions are taken if any relevant data of the company is misused or illegally used by any of third party outside the business (Wasserbaur, Sakao and Milios, 2022). Also, through this policy all information relating to the customers bank details, purchase history, address etc. are kept safely so that it might be used for future references of any kind of queries. Moreover, it can be said that company is very particular in assuring that all the employees are assigned proper work and roles according to skills and follows the principle of thedivision of labourwhere the task are provided according to the relevant qualifications among the employee. Also, in the context of legislations it can be said that these are the laws that need to be followed as per the government of the country so that the work is carried out smoothly without any kind of future problems. Furthermore,consumer protection act 2019is being followed within the workplace where the company is focused mainly on providing services and products to the consumers that are good in quality and value for money (Elmagrhi and et.al., 2019). Also, through this policy consumers might file any case against the company if they find thatcertain activities or set of actions are not according to the law. Moreover, another legislation that Amazon follows isreturn and refunds policyrelating to the e-commerce business where it has 4
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
clearly specified the way the online business works and what is the system that is followed when any customer wants to return the goods that are either not liked by them or are of no use. Also, it specifies the payment methods and the modes of payment that are accepted by the organization for any kind of sales. Thus, through following strict policy and legislations amazon assure that all the work is carried out legally and ensures consumers that they are focused on building the strong relationships and are expert in providing the excellent services. Furthermore, such policies build the brand image of the company in the target market and attract more number of customers towards the business for the future growth. Also, apart from the stated above policies there are various others that are being followed by the Amazon that are closely reviewed and monitored from time to time so that there are no problems in the working of business and government interventions are also avoided to larger extent. Social identity forms The different forms of social identity are which are going to be discussed for this organization are, Gender: Amazon as an organization has been successful not just due to its general operations but also because of the ways in which it manages the social identity. As far as the gender is concerned Amazon has some of the best measures to maintain gender equality in its organization (Buribayev and Khamzina, 2019). This company has provided the same facilities to both the gender and has avoided any sorts. The level of diversity in this organization helps all the genders feel empowered while working with a team. It is very important for this company to provide appreciation on equal terms for their employees. It is also considered to be the factor that explains that this organization is able to maintain the gender gap (GarcÃa Johnson and Otto, 2019). There are different kinds of the benefits which are derived by Amazon through having the gender equality into the workplace culture. The one of the significant advantage is having the ability to build safe & healthy working culture by boosting the performance of employees. This provides the assistance in receiving the fair working approach which eliminating irrelevant legal complications such as harassment, etc. It allows the firm to get equality by offering significant growth opportunities to both women & men so that conflict and bias related situation avoiding can become possible. This assist in having effective employee relationship building that tend to decline turnover rate and help in managing & controlling workforce in optimize manner. 5
Age: In Amazon age discrimination is also avoided as they do not believe in difference in age effecting employee performance. For the mitigation of the discrimination and diversity training the employees are provided with training which are specific to the organizations process that allows the business to gain competitive growth. It benefits the business to help with the lectures to helps in consisting of the different generations that allow the organization to bring respect for the strong inclusive workplace (How to Avoid Age Discrimination in the Workplace,2021). This organization also has some strict rules and policies which it has developed for enforcing them on to the public for the management of their consistency in equality toward age. Amazon always rewards their employees on the basis of their performance not on the tenure which is considered to be the factor that affects the recommendation towards receiving the benefits on the basis of the value the offer towards the training or continuation of the education opportunities. The implementation of age related diversity takes place on Amazon in the process of hiring in which it has no limitation regarding the experiences or age of the candidate which helps the business to make sure that it not discriminate in age. The benefits of having a multi-generational workplace is that it drives business in being able to come up with some innovative ideas and solutions. It is also considered to be helpful for the business to have a much rather healthy. It is also the promotion of these organizations policies which help the business to develop its organization in the perspectives of business growth. CONCLUSION From the above report it can be concluded that there are various internal and external factorsthatcreatesbusinessenvironmentandhasinfluenceonitsoverallgrowth& development. The current report has paid attention on having the information that it is one of the successful firm that uses hierarchical & hybrid structure which possess different stakeholders that are contributes in attaining specified purpose of organization. There are diffident values which are followed that includes customer obsessed, deliver results, etc. In addition to this, different ethical actions such as creating healthy & safe working culture, equality, etc are implemented by firm for accomplishing its responsibility. Present report has focused on involving public policies regarding healthcare, data protection, etc. It has emphasized on gender and age tow social identify. 6
7
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
REFERENCES Books and Journals Astrachan, J.H. And et.al., 2020. Values, spirituality and religion: Family business and the roots of sustainable ethical behavior.Journal of Business Ethics,163(4), pp.637-645. Buribayev, Y.A. and Khamzina, Z.A., 2019. Gender equality in employment: The experience of Kazakhstan.International Journal of Discrimination and the Law.19(2). pp.110-124. Conaway, R.N.,and et.al., 2018. Amazon Whole Foods: When E-Commerce Met Brick-and- Mortar and Saved the Brand of ConscientiousCapitalism.Journal of Marketing Development & Competitiveness.12(3). Elmagrhi, M. H. and et.al., 2019. A study of environmental policies and regulations, governance structures, and environmental performance: The role of female directors.Business Strategy and the Environment.28(1).pp.206-220. GarcÃa Johnson, C.P. and Otto, K., 2019. Better together: A model for women and LGBTQ equality in the workplace.Frontiers in Psychology.10. p.272. Hayat, K., Jianjun, Z. and Ali, S., 2022. Reinforcing purchase behaviors through CSR and ethical practices.Marketing Intelligence & Planning. Peprah, A. A., and et.al., 2022. How business models evolve in weak institutional environments: The case of Jumia, the Amazon. com of Africa.Organization Science. 33(1). pp.431- 463. Villegas, S. and et.al.,2019. Human resources as ethical gatekeepers: Hiring ethics and employee selection.Journal of Leadership, Accountability and Ethics,16(2), pp.80-88. Wasserbaur, R., Sakao, T. and Milios, L., 2022. Interactions of governmental policies and business models for a circular economy: A systematic literature review.Journal of Cleaner Production.337.p.130329. Online HowtoAvoidAgeDiscriminationintheWorkplace,2021[Online].Availablethrough: <https://everfi.com/blog/workplace-training/how-to-avoid-age-discrimination-in-the- workplace/> WhatIsStakeholderTheory?2022.[Online].Availablethrough: <https://www.smartsheet.com/what-stakeholder-theory-and-how-does-it-impact- organization>s 9