An Analysis of Critical Success Factors in Project Management

An analysis of critical success factors in project management: Are client
presentation methods of needs and expectations determinant of project
success/failure?
Name of the Student
Name of the University

Table of Contents
Chapter 1: Introduction...................................................................................................4
1.1 Project Background...............................................................................................4
1.2 Research Aim............................................................................................................5
1.3 Research Objectives..................................................................................................5
1.4 Research Questions...................................................................................................6
1.5 Research Structure.................................................................................................6
Chapter 2: Literature Review..........................................................................................7
2.1 Project Definition..................................................................................................7
2.2 Stakeholders Perception on the success factors of project-...................................9
2.3 Traits of project managers related to the project success factors-.......................11
2.4 Business strategies...............................................................................................17
2.5 Critical Success Factors.......................................................................................18
2.6 A framework for defining a business performance measurement.......................22
2.7 The Model of Critical Success Factors................................................................25
2.8 Limitation of Previous Model.............................................................................29
2.9 Selected model for this research..........................................................................30
Chapter 3: Research Methodology................................................................................33
3.1 Introduction.............................................................................................................33
3.3 Research Philosophy...............................................................................................33
Figure 3.2: Research Philosophy...........................................................................34
3.4. Research Approach.................................................................................................35

Figure 3.3: Research Approach.............................................................................37
3.5 Research Design......................................................................................................38
Figure 3.4: Research Design.................................................................................39
3.6 Data collection technique........................................................................................40
3.7 Data collection instruments.....................................................................................40
3.8 Sampling technique and Sample size......................................................................41
3.10 Data analysis technique.........................................................................................42
3.11 Research instruments Validity and Reliability Testing.........................................43
3.13 Legal, social and ethical considerations................................................................44
3.14 Summary...............................................................................................................45
Chapter 4: Data Findings and Analysis.........................................................................47
4.1 Quantitative Analysis..........................................................................................47
Chapter 5: Conclusion and Recommendations.............................................................62
5.1 Conclusion...........................................................................................................62
5.2 Recommendations...............................................................................................63
5.3 Future Work........................................................................................................64
Chapter 6: Personal Development Plan.........................................................................66
References.....................................................................................................................68

Chapter 1: Introduction
1.1 Project Background
Businesses are facing digital age of competition that include corporate strategy,
systems and business processes. Performance measures need to emphasize a big
picture of the market research and a linkage between application of measurement and
excellence in business. The past 10 years have been an important period for every
businesses in the UK after the recession of 2008 (Kateb et al., 2015). Maintenance and
rebuilding of business strategies after the breakdown of 2008 recession has been tough
session for companies (Costantino, Di Gravio and Nonino 2015). This project has
focused on analyzing critical success factors (CSF) in the UK hotel industry by
developing a strategic framework incorporating CSF. It has been primary for
enhancing overall strategic understanding within hotel industry in the UK. A major
factor is understanding needs of customers in the market. This concept combines
strategic aims of the company and interlinked with manageable factors that led to
critical success. The UK hotel industry have been facing issues with their business
development. A major obstacle has been lack of formulation, clear strategy and clear
focus. According to Rodriguez-Segura et al. (2016), the UK hotel industry has a
diverse with 12500 hotels across the country. It has been employing more than 335800
individuals in the UK (Gudienė et al. 2014). On economic perspective of the UK, it has
been an important industry that require proper project management skills and critical
success factors to generate economy for the country.
As argued by Akbiyikli et al. (2019), this strategy needs to penetrate into
hospitality research which include high competitive market situation hotels. There
need to be a strong relationship between success and growth of a hotel and the way in

approaches strategies and business management. Business organization need to adopt a
strategic management and embrace changes in business demands for remain in
competition. CSF can be applied to a wide range of areas from enterprise resource
planning (ERP) and developmental team projects. CSF has been an integral part of
discussion in business strategy. A strategic project helps business to develop its
operations in the market. The success rate of a business organization get increased with
a strategic project management in their operations (Todorović et al. 2015). The concept
of CSF has been incorporated directly with the entire strategic business process from
planning to execution. The critical success factor (CSF) has been an operational factors
that can be easily identifiable through observation of operational routines. The
business strategic approach in the UK hotel industry might help in developing their
business in the market. These elements can be used as indicators for the developments
that are achieved goals and objectives. The linearity of strategies have been
influencing the design of business model of organization (Osei-Kyei and Chan 2015).
The significance of CSF for the success of an organization. The identification
of CSFs have been the main art of the research. This research has focused on analyzing
different factors on which a project success depends. This study aims at evaluating a
large range of critical and strategic factors for the success of a business development in
the market.
1.2 Research Aim
The aim of the research is to analyze critical success factors in project management
and importance of client needs and expectation in success of the project.
1.3 Research Objectives
Following are the research objectives:

 To identify critical success factors of the project management
 To critically analyze the importance of client needs and expectation and its
impact in success of the project.
 To recommend strategies for enhancing chances of increase on success of
project
1.4 Research Questions
Following are the research questions:
 What are critical success factors of the project management?
 What is the importance of client needs and expectation and its impact in
success of the project?
 How to maximize chances of increase on success of project?
1.5 Research Structure
This study include total of five chapters including introduction, literature
review, research methodology, data analysis and conclusion and recommendations.
The first chapter discusses about background of the project. The aim and objectives of
the project have been initiated in this chapter.
The second chapter discusses about reviewing literatures about critical success
factors in project management which led to success or failure of the project. Various
previous researches have been reviewed in the study that helps in gathering data and
information related to the topic. Several models related to the critical factors have been
discussed in the chapter.
The third chapter discusses about methodology of the research. Various
methods including philosophy, approach, design, data collection and data analysis. The
fourth chapter focuses on analysis of data collected in previous chapter.

The fifth chapter discusses about conclusion and recommendation of the whole
study done on the topic.

Chapter 2: Literature Review
2.1 Project Definition
While focusing on the literature review on the project success factors this has
been noticed that in this aspect there is a huge necessity to analyze the aspect of project
as it will provide a detail knowledge on elaborating the process of project
management. Followed by this aspect it has been noticed that a project is nothing but
the individual interpretation and the assumptions of an individual (O’Connor, O’Brien
and Choi 2014). Considering this aspect it has been noticed that it section will
successfully elaborate the theoretical as well as the key findings related to defining the
concept of the project. Followed by this aspect it has been noticed that according to the
studies of International Project Management Association a project is nothing but the
set of defined cost and time constrained which holds the tendency to deliver quality of
product with desired requirements. Along with the discussing the identified aspect
present the above mentioned studies it has been noticed that a project management
consist several sub activities which includes the management of the resources of the
organization as well as structuring the activities present in the project management
process (Dawson and Van Belle 2013). Pursued by the above talked about perspective
which has concentrated on deciding the key components for a venture advancement
process it has been seen that there are a few attributes present which holds noteworthy
effect on the achievement variables of a moved toward task. Considering these angles
it has been seen that in a venture improvement process the undertaking director needs
to viably speak with the task advancement group with the reason to create
maintainability of the undertaking. Considering this it is additionally significant for the
task chief to examine whether the enthusiasm of the partners present in the undertaking
is being tended to by the result of the venture. Pursued by this angle it has been seen