Managing Problem Solving: A Case Study of Volkswagen

Running Head: MANANGING PROBLEM SOLVING 0
MANANGING PROBLEM SOLVING
STUDENT NAME
1-11-2019

MANANGING PROBLEM SOLVING 1
Executive summary
For sustaining in the competitive world, it is important for an organisation to adopt
appropriate corporate social responsibility. For the report, an organisational case was taken,
where the organisation was unable to integrate its social responsibility effectively to its
business. Volkswagen is a German based automaker company founded in 1937. The
company is serving globally in various nations, with its best quality vehicles. There was a
situation where the company has failed to conduct the CSR activity.
The three major problems that were identified for the Volkswagen case, are ethical
culture and standards, lack of leadership quality, and lack of self-regulation of CSR.
Although, these issues can be resolved, for which some of the solution or alternative option
could be was restructuring of organisational culture, changing the leadership and
organisation culture and improve managerial transparency. Moreover, some of the
recommendations included implementation of regulatory measures, provide strict ethical
guidelines, implement a third bottom line, implement an external audit on a regular basis,
and develop a chain of the monitoring system.

MANANGING PROBLEM SOLVING 2
Contents
Executive summary..................................................................................................................1
Introduction..............................................................................................................................3
Problem identification...............................................................................................................4
• Ethical Standards and Culture............................................................................................4
• Lack of Leadership quality..................................................................................................4
• Lack of self-regulation of CSR............................................................................................4
Alternatives and solutions........................................................................................................5
• Changing the leadership and organisation culture.............................................................5
• Restructuring of organisational culture...............................................................................5
• Improve managerial transparency......................................................................................6
Recommendations...................................................................................................................6
Conclusion...............................................................................................................................8
References...............................................................................................................................9

MANANGING PROBLEM SOLVING 3
Introduction
Corporate social responsibility is either conducted willingly or enforced by law for the
betterment of all the stakeholders like employees of the company, shareholder, investors,
society, and nation as a whole. The problem occurs when the company is unable to conduct
their social responsibility appropriately, and this problem has to be fixed instantly for the
organisation to sustain in the market (firstcarbonsolutions, 2018). For studying this in detail,
an organisational case of Volkswagen will be considered (Wang, Zhang, Marita, & KotKov,
2016).
Volkswagen is a German based automaker company founded in 1937. The company
is serving globally in various nations, with its best quality vehicles. In 2018, a CEO of the
company appointed was Herbert Diess (volkswagenag, 2018). There was a situation where
the company has failed to conduct the CSR activity. Therefore, this report will consider the
problems that were observed while this case occurrence, and how that problem can be
resolved, by taking particular action by the company. (AFB, 2018)