Understanding Conflict Management and Coaching Techniques for Team Building

An Understanding Of Conflict
Management And Use Of
Coaching Techniques For Team
Building

Table of Contents
ESSAY TOPIC: An understanding of conflict management and the use of coaching techniques
for team building. ............................................................................................................................1
Introduction......................................................................................................................................1
Handling inter-personal conflict......................................................................................................1
Conflict Scenario....................................................................................................................1
Analysis on Conflict Resolution.............................................................................................2
Coaching and its benefits and the use of appropriate coaching techniques.....................................4
Coaching Scenario .................................................................................................................4
Analysis on Coaching.............................................................................................................4
CONCLUSION ...............................................................................................................................8
REFERENCES ...............................................................................................................................9
.........................................................................................................................................................9

ESSAY TOPIC: An understanding of conflict management and the use of
coaching techniques for team building.
Introduction
Conflict management introduces as an effective process of limiting the negative prospects
of conflict while maximising the positive prospects of conflict (Aga, Noorderhaven and Vallejo,
2016). Main aim of conflict management is to improve learning and enhance group outcomes,
including performance or effectiveness within organisational setting. Main purpose of
conducting this essay is to identify the concept of conflict management and importance of
coaching techniques for team building. There are various techniques of coaching such as
questioning, feedback, clarifying and listening will be use for team building. This techniques will
be determine in this essay which helps an organisation to build effective team at workplace. For
this Essay, Clarasys Ltd is a chosen organisation that faced issue of conflict.
Handling inter-personal conflict
Conflict Scenario
Conflict is main issue in Clarasys Ltd which will impact on business growth and success
in negative manner. This issue increase number of employees turnover which have negative
impact over development of an organisation. This issue mainly arise between employees of
Clarasys Ltd due to misunderstanding. In order to overcome that issue, problem solving skills,
team management skill, coaching skill will be needed in manager and leader. As it will help an
organisation to easily overcome such issues and gain better results easily. In addition, conflict at
workplace includes any kind of conflict or misunderstanding which takes place in a workplace
and among managers and employees, potentially including conflict among workers out of work
hours. There are different causes of conflict in workplace such as poor management, lack of
communication, inadequate training, unclear job roles, poor work environment, lack of equal
opportunities, unfair treatment, bullying and harassment etc. These are main causes that create
conflicts among internal as well as external stakeholders of an organisation (Almost and et. al.,
2016).
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