Analyzing the Service System of Four Seasons Hotel

analyse the service system
of four season hotel

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. Inventory and asset management in production system.....................................................3
2. Key operations and activities concerned with production system presenting a analytical
operational flow......................................................................................................................4
3. Operational areas where transportation system can fail to match operational presentation
measures clearly demonstrating.............................................................................................6
4. lean approach to overcome from filers in operations.........................................................7
5. Lean approach in the other operational areas.....................................................................9
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
A service system is a configuration of technology and organizational networks design to
deliver services to the customers and fulfil their needs. Services system is term which in service
management, service marketing service design etc.
This report will take four seasons hotel & resort to analyse service system of this hotel. It is
Canadian international luxury hotel and their headquarter is in Ontario Canada. They are
operating 100 hotels in worldwide.
This report will analyse how well the inventories and assets within the production and
service system managed in the four seasons hotel. It will also provide detailed illustration of the
key operations involved within companies service system and production system. This report
will identify two points where the company's delivery system may fail to align their operational
performance measures. This report will discuss a lean approaches in this organization. In the end
of this report will identify three key findings discussing the extent to which the lean approach of
chosen may assist the production system.
MAIN BODY
1. Inventory and asset management in production system
Inventory and asset management of the four seasons hotel plays important role to make
their system run smoothly, and they are able to provide satisfaction to their guest (Cukur and
Svensson., 2016). Inventory and asset management of this hotel include Towels, bathroom ,
restaurants and other equipment and facilities like lobby and housekeeping, kitchen tools etc.
Managers and other staff member manage all the equipment in this hotel. When guest book hotel
room then staff manage all the equipment in the room and check all the facilities in the room are
working properly or not. Issue in any area can destroy reputation of the four seasons hotel
because it can create bad image in the customers mind so it is important for the staff to check
each and every area and make available all the services in the guest room.
In the food production area of the four seasons hotel, chef make the food for the guest
and before they arrive in the hotel. Their responsibility is to manage all the kitchen and
restaurant area of the four seasons hotel. There is different staff in the food department of this
hotel, and they manage all the equipment in the restaurant and when food is ready then they
service to the guest room or table.

Chefs of the four seasons hotel make mood for the whole hotel, and they all are
professional and able to make quality food for the guest which attract customers to try food in
this hotel and spend quality time in this hotel (Doo And et.al., 2017). Sheaf who are working in
four seasons hotel are professional, and they have proper knowledge for the premium dishes,
and they are able to satisfy customers by providing tasty food. Which help four seasons hotel to
increase growth in the market and show their presence in this competitive industry.
Manager of the four seasons hotel are responsible to manage every area of the hotel.
They manage staff members and give them direction to run operation in the companies
workplace and provide quality services to the guest, so they able to achieve their business goals
and increase growth of this hotel. Manager monitor activities of the staff and welcome the guest
when they arrive in the hotel (Fujiwara and et.al., Hitachi Construction Machinery Co Ltd,
2018). Managers of the four seasons hotel are responsible to encourage staff members to achieve
companies goals and their business objectives so four seasons hotel can be successful.
2. Key operations and activities concerned with production system presenting a analytical
operational flow
There are many key operation which is run under the four seasons hotel which provide
high growth to their Hotel, and they are able to achieve customer loyalty. Here are some
operations involved in production and service system-
Housekeeping
It is important for the hotels staff to keep the room of the guest clean and well
maintained. Housekeeping of the four seasons hotel are responsible for every detail within a
room , from the cleanness to keeping toiletries stocked. Housekeeping staff also maintain the
other thins and equipment such as bed and TV in the guest room so guest can feel fresh when
they enter the room. They provide services to the room and when guest ask for anything then
they have to provide them in their room.
Executives
Executive of the four seasons hotel are responsible to make decision for this business.
They may be departmental heads, directors, managers. Executive of the four seasons hotel are
responsible to direct the staff and give them responsibilities to run the operational activities in
the workplace and provide quality services to the staff. They are superiors of the company and
there are many employees who work in the organization. They also provide training to the staff